Chimney Knights

No show, no call, no dice.
If you’re foolish enough to call these guys, definitely do not give them any money up front. Rest assured you will never see their service or your money again.

Great company! I emailed them at 12AM on an off chance that they might be able to come and make a repair the next day. Not even 5 minutes later I got an email back saying that they would be there at the time I requested.
Now THAT is service. Sam was fast, and fixed the problem as well as suggesting another solution.
Would definitely use again.

These guys were great. Came out and fixed the gas fireplace in my condo over a year ago, gave it a thorough cleaning, and I haven’t had any problems since. They were professional, clean, and upfront about all the costs. Would definitely recommend.

Whatever you do, make sure you read all or as many reviews as possible on these companies. I’m having the hardest time finding a reliable company that can fix a gas fireplace! This company is unreliable, DO NOT USE THEM! I booked an appt with their online service, which looks professional with their background and pricing. I even received a confirmation via email reminding me of the appt. But, the day of the appt which was Saturday at 3pm, there were a No-​SHOW. I called and got somebody on the phone at 3:25, they said they would call me back and check with the technician to see where he was.
But, guess what. the guy never took down my name or number. I supposed they had it in the database and I questioned this. of course he never called back and it wasted my day and time! DO NOT use this company, they are not reliable. All the negative reviews have a theme. NO show, no follow-​up and obviously they don’t want customers.

Showed up and seemed like they knew what they were doing, but said they didn’t have a tall enough ladder. Promised to come back later that day and never heard from again after multiple voice mails. Then they had the nerve to send me an email asking how the service was! I replied to that asking when they could return, no response. PASS!

Don’t bother. They didn’t.
I made an appt. between 11am and 1pm on a Friday. They neither showed up nor bothered to call to tell me they’d be late or to explain. I called THEM up to tell them they missed the appt. and they didn’t call. It was just unprofessional. I would now have to reschedule both the chimney sweep and carpet cleaning scheduled for the next day. Waste of time. Not cool.
A few days later I decided to give them the benefit of the doubt and reschedule, figuring I’d reiterate my concerns about them not showing up or calling to tell me if they’re running late. This time the appt. was for Wed. again between 11am and 1pm (Their time frame.) I explained all my concerns about the schedule to Sam on the phone. He was pleasant and promised they wouldn’t let me down again.
Well what do ya know? Once again, they neither showed up nor bothered to call until 1:30pm. At which point I explained. Sorry, this is the second time you’ve wasted my time. Sam was pleasant and apologized but my patience had run out. Especially, after having personally explaining the situation to him over the phone. «Call if you’re going to be late. It’s just professional courtesy. This was your second chance.»
Then at 1:36pm I received an email explaining that they’d have to cancel my 11 am appointment and that they were sorry. Really? Canceling my 11am appt. via email at 1:36pm after I’d just spoken with them on the phone at 1:30pm? That was just stupid and confusing.
Now I don’t know if they’re the best, most amazing Chimney Sweep company in town or on the face of the planet… They never showed up to do the work! Twice!
If you’re going to be in business, run your business in a business like manner.

These guys know what they are doing. I asked them to come to my house and clean the chimney and it was really dirty. It took them a long time to clean it because I have not cleaned it in a while. After they were finished working hard, I was completely satisfied with their job. I would definitely call them again to clean my chimney.

Chimney Knightmare!
Its been over four months now since Swindley Knights came to my house to supposedly clean my chimney. They happily took my $ 200 and said that they would be providing me some creosote cleaner (tip: research it on-​line). I’m assuming this price also included a return visit for the cleaning. Doesn’t matter. They cleaner never arrived. Any calls I make are answered with excuses. Tried to get my money back, but so far no luck. From the other reviews it looks like I’m not alone.
Only time they called me was when I wrote a bad Unilocal!review two months ago and they pleaded with me to take it down.
Look elsewhere if you want to sleep better at night.

never though i’d need a chimney inspection but house inspecor recommended i get one. I found Chimney Knights on line and called them. After a few questions were answered they had an appointment scheduled. Technician arrived the following morning. A couple of minor repairs were reccomened and a chimney cap. Within 2 hours all was done under $ 500.00. Very impressed. Highly reccommend.

It was time for some late spring cleaning so I decided to give Chimney Nights a try after reading all the wonderful reviews they had. All I can say they were right. I received top notch service and customer support. They did a very clean job and worked quickly. They made sure to work around my work schedule. The owner was very helpful because of this I referred two of my family members to them. I did not know how important it was to clean out our chimney. Thanks again for a wonderful job.

Sum up this company in one word… HORRIBLE. I called over the weekend since I recently had 2 fireplaces with switches that went out. So I decided to come on Unilocal and find someone who could take care of it. Found this page, made the call.
The person who picked up was pleasant, and advised that I go online to their website to schedule an appointment. I did. There was an opening for Monday @ 9am. Booked it. Shortly after the online scheduling, I received an e-​mail AND another confirmation e-​mail after that confirming my 9am appointment. (Note: With a 2 hr window).
Come Monday. 9am. No one shows. (Keep in mind it’s Monday, I have things to do, errands to run, work to go to, etc.) But I wait… even going as so far as calling into work advising that I would be in later in the day, (since I am assuming someone is going to show)… so I wait till’ about 9:30am to place another call, just to ask if a service technician will be coming out. They advise they have till’ 11am to make the service call (again, 2 hr window period). Okay, fine.
11:40am. Still no one. Mind you, I have not had any calls period. When I call back, they seem to have forgot the had an appointment scheduled with me! No, «I’m sorry we’re running late ma’am, call.» No, «Did a service technician show up ma’am, call?» Nothing. Frustrated and upset, I call just to cancel, and of course was very rude to gentlemen since he just ruined my AM, and did not even bother to call to advise NO ONE would be coming out! Then he has to gall to tell me that his «service technician just got into an accident.» I’m sorry, if it was true… but I am no sucker. Don’t think for s second I’m going to be apologetic to your company forgetting about all about me, especially since I took time off work, just to fit YOUR schedule. Don’t think so. Just hung up.
Cue 1hr later… they call me back once again to ask… «Can we work something out???» Um… First of all, we are not in a relationship… and secondly, unless you’re going to give me a new damn fireplace… no.
Found a local fireplace shop, where a gentleman showed up within the hour and fixed the problem in 20mins.
If you want to wait ALL day, and be stood up… Please call them for your chimney needs

We have worked with Chimney Knights for several months now, he usually buys merchandise from us for his company to resale. One of the transactions he made with us took forever for him to pay another most recent transaction he made was about 2 months ago, He ordered an Electronic Ignition for the «W «Hotel and took the unit to install it, He did not know anything about the installation of this item. They called us several times asking us how to install the unit and what they need to do to get it working. His technician came to our store like 3 times trying to learn on how he should install the unit. His Invoice was like $ 1400.00 we Finlay got a deposit from him a month after he got the unit. That was after we called him several times and emails for him to pay some of the money. The balance is still $ 886.56 that he has not paid yet. We have called him and emailed him several times to pay the remaining balance and all we get is the run around that he gave us from day one. He told us he will come in and pay or he will call in and pay but we never got the money as of yet. We helped him so much to learn this business when he started buy teaching him the right way of doing the work, and for him to treat us like this is not acceptable. If this is how he operates his company i don’t think anyone should work with his him. We sent him a letter and it came back to us. The address he has is not his. I don’t think he deserves the one star that we gave him.

Mario was great. He came at a late hour for us because our clothes dryer vent needed a major cleaning, and even triggered our smoke detector to go off! Uh yeah major fire hazard! He did a great job cleaning that sucker out, and was very knowledgeable and took the time to explain to us on how to avoid this issue again. Now our dryer works perfectly! Mario, you’ll be our man for all our chimney and dryer vent needs :-)

THE WORST!!! Called them because of the other good reviews, but my experience was awful. And that was just trying to set up an appointment. I did it online and got 2 confirmations via email. On Monday when they were to arrive nobody came. I called them 20 minutes later and they said the don’t come out on days when it might rain. Gee, it would have been nice to tell me. At the end of the day I got an automated email asking if i was satisfied. Satisfied with what? Their non performance? So I set up another appointment for this morning at 9 — 10 am. Still nobody shows up and its past 12 now. I tried calling the office and get no answer, then Sam calls with another lame excuse as to why they are not there. TOTALLY UNPROFESSIONAL OUTFIT. I’d try another spot if I were you… that’s what I have done.

Chimney Knights did a great job dealing with my dryer vent. The lint buildup was so bad they had to come back twice, but they cleaned it out and fixed my problem. Big thanks to Sarkis, the owner, for taking care of me. The workers there are super nice too.

Using Chimney Knights was so easy. The web site is good and quite informative. I set up and appointment on line, got a confirmation, and they arrived in a timely fashion on the designated day. No waiting around wondering if anyone would show up!
The two guys were professionals and not pushy to do anything that we didn’t want to do. They cleaned the chimney and gave us recommendations about dealing with the potentially excessive carbon monoxide.
They were fast yet efficient and respectful of our property: putting on protective foot booties to not traipse dirt onto our rugs, and making sure that our dogs didn’t sneak out while the door was open.
The charge for the sweep was reasonable also. We highly recommend Chimney Knights!

My wife called the Chimney knights for a chimney sweep. To our surprise we did not pass the inspection. We had no idea inspection had to be passed before any other work could be rendered. Its similar to getting a smog check on your vehicle and hoping it will pass only that in this case we had no idea our chimney had to pass to get it serviced.
I was not please with having to pay $ 89 dollars for and inspection so I called the chimney Knights and explain my problem. To my surprise they went out of their way to resolve the situation. I am personally grateful to John for having such a profound business ethic and making sure that all customers are happy even in the event of a misunderstanding. They gladly refunded my money and expressed the deepest gratitude for considering them a choice in chimney services.
Even though I still can’t use my chimney I highly recommend the Chimney Knights for having such great customers service and going that extra mile for their customers.

The Chimney Knights are excellent. They were on time, informative (as I know nothing about using a chimney) and extremely friendly. I would highly recommend them to anyone who has a chimney.

Thank you Chimney Knights for excellent service and great attitude. They were so professional, quick, and clean. Sam, our chimney sweep, did an excellent job informing me about precautions with having a fireplace in the babies room. Thank you, I will definitely be a repeat customer!

This is such a sham business.
I agreed to have my chimney lined and restored to working order by Sam in March. Four months later, I am out my initial payments of $ 1500 and all of the time wasted from scheduling appointments and waiting around while no one showed up or even called. He stopped answering my calls, and I finally got ahold of Sam last week to demand a refund, and he would drop off a check but then just said he would call me back (which he didn’t, and no check received). My brother in law his helping me file a suit against him, but I can’t believe this company would rather deal with a lawyer than just give me my money back.
Oh AND I found an expose on Sam scamming a local woman last week:
I can’t imagine this company will be in business very much longer.