Banner Thunderbird Medical Center

My son had a severe allergic reaction and the pediatric ward at banner children’s was amazing, he was there for 3 days and they all showed care and concern for him. I loved how they had Ironman stop by and a dog to keep him happy. I could not be more thankful. I hope all the doctors and nurses enjoyed the pie’s and the s’more brownies that I left for them as a token of gratitude!

Banner Thunderbird Children’s ER is BY FAR the scariest, most incompetent place I have ever taken my children. Seriously people, I’m a nurse, and I’m telling you, this place is downright INCOMPETENT!!! I have always had very good CHILDRENS ER care at MENDYS PLACE! PLEASE, PLEASE, PLEASE DO NOT take anyone to Banner Thunderbird. It’s so unsafe, I believe it should be closed down. After WAITING 4 HOURS TO SEE A PHYSICIAN, My son had a terrible reaction to one of the IV medications. I was calling for help like crazy. NO ONE ever came! The nurse pushed three IV medications into my son and never ever returned. NOT EVER! I was standing outside the door yelling for help! It was atrocious! He ended up peeing all over himself, I called for more help, still no one ever came. Then finally some smart Alec young male nurse comes in and I said «why isn’t anyone coming when I call for help». He looked at the call light and said, «Oh, this isn’t working.» Then he walked out and I never saw anyone again. The IV pump was beeping like crazy, I was calling for helping, my son was crying… I ended up pulling his IV out myself and walked out of there. No one ever cared or noticed. PLEASE, DO NOT RISK YOUR CHILDS LIFE BY GOING TO BANNER THUNDERBIRD, PLEASE CONSIDER MENDY’S PLACE. My children always receive high level, compassionate care. I actually have video on my phone to prove what was happening to my child and how no one ever responded. Message me and I will gladly share proof of the incompetency and you can decide for yourself if you want your child to look and act like mine did after checking into BANNER THUNDERBIRD
Trust me, there’s more, starting from check in with triage nurse who told us we should just go home. As a nurse, I KNOW how illegal it is for another nurse to diagnose and dismiss us without a medical screening exam. He’s lucky we didn’t leave, HELLO EMTALA VIOLATION!!!

This hospital is a joke. My daughter has known heart issues and I brought her in with chest pain. Dr kurbat was a total jerk. He told us our doctors had been over dramatic in their diagnosis. In 4 hours, not once was she offered any pain medication. They saline dripped her until she had pitting on her hands. She also developed a headache and was not offered relief for this either.
Their mission is one of excellent patient care. This was NOT excellent in any way.

the pediatric unit and the er are a joke. they put a feeding tube into my daughter and the nurse put meds she takes by mouth and put them in her tube and now her tube is plugged. in her chart it says no narcotics or benzos. last night the nurse tried to give her narcotics after they gave her benzos i. the er and it took 28 hours to get that out of her
we are having her transfered yo pch.

Where should I start… Last Thursday my fiancé was taken to the ER quickly. My fiancé was at a level 10 in pain, it took them a hour and half before they gave him any assistance [due to their already understanding that he is being treated for cancer and he recently started doing chemotherapy, and has been admitted here before. They admitted him only for the night and sent him home the very next morning with a prescription of perocets, stating there was nothing they could do for him and even his oncologist said he looked ok and recommended to take the pain meds as directed. Come Saturday morning he was still at a 10 level of pain, screaming his skin felt like he was on fire, bent over and couldn’t move. I called 911 and he was rushed right Back to Banner Thunderbird Hospital. Even the fire department were in complete shock themselves that he was released due to the severity of his pain. No responsibility was handled on their part just pushed meds and doctor told him he was going to die with No type of comfort, also failed to advise him of the potential issues that would come. Nurse had to come in and apologize for his doctor actions. Very disppointing this was supposed to be excellent patient care hospital. Now we’re transferred across town. I pray this treatment does not happen to others in their care.

Take a gun and shoot yourself faster than waiting for your specialist to come see you or paged to see you. Admitted to the er Thursday morning and now it’s Saturday and still no hematologist. They are releasing me now and when I ask where my hematologist is I am told I can stay and see her. WTF… TIME TO LOOK FOR A NEW HOSPITAL. It gets better called the operator, called administration and still crap gets done

I came to Phoenix for my uncle’s funeral and I ended up at the emergency room today for thrombosed hemorrhoids and they didn’t do anything. Doctor CONTURSI looked at them and said «those are biggies» and wrote me a prescription for suppositories and send me home. You guys need to hire better doctors cause the ones you have are useless. Thank god I live in California where they actually care about the patients. I will never return to this hospital again, should have listened to the other reviews.

Took my son here for a high fever and was judged for being a young parent. The nurses cared more about how old I was then my sons health. One of the nurses was extremely rude, she worked at the peds floor level. I would never go back here or recommended this facility to anyone. Try Phoenix Children’s Hosp!

Been staying here for an otherwise pleasant experience, but I just went down to the café and purchased dinner. When I came back to purchase seconds of the exact same thing from the exact same cashier she tried to charge me 30% more than she had twenty minutes earlier and told me that I was mistaken about what she had charged me before (even «recalling» that I had purcahsed a drink before, which was not true). She made a scene about it in front of the other customers. There are a lot of things right with this place, but there are enough little things like this that I find it less likely I would return here.

Of all the Banners, Thunderbird is the best. The medical staff is on point with the latest in medical technology and the rest of the staff is extremely friendly, I even struck up a conversation with someone is housekeeping. If I have an option, Thunderbird is always it

Went in for an outpatient surgery. What a fantastic and very nice staff. Nurses and doctors were all fantastic. Best outpatient experience to date.

Just this past Saturday, I had the unfortunate experience of driving out to Phoenix to oversee final arrangements for an unforeseen cessation within our family.
Having never undergone anything remotely close to this, I can’t allege to having been all to certain of just what to expect.
From arrival however, the staff… down to security themselves, while at Thunderbird Medical were nothing short of professional, poised, well trained, empathetic and tactful.
ALL OF THE ABOVE ^ ^ are to be considered absolute attributes while grieving.
The infirmary itself, aside of being downright astounding aesthetically, possesses an abundance of parking… and/​or unlike what we experience in overpopulated portions of Los Angeles and Orange County, said parking is free.
Walking in, however, you’re a bit taken aback as people actually greet and acknowledge you. There’s no air of sophistication or aura of pretentiousness and it becomes all the more evident that peace of mind through simplification to ensure one’s well-​being is the actual priority here.
We found the chaplain to be an absolute saint as he seemingly took our loss just as personally as we would have. Upon offering a prayer he assisted us fervently with attempt at securing spontaneous last minute preparations.
In short and to prevent succumbing to emotions, I’ll offer this final accolade. Without a doubt would I recommend this hospital to any and everyone depending upon need (s), as our doleful and bittersweet experience was made… well,…somewhat less bitter and a bit more sweet.

I used to see a very fine Dr. there, and the Dr. was okay but was either let go or quit one day as I got the coldest letter I ever received from any physician’s group saying the Dr. was no longer there (I heard that particular Dr. just got fed up with all the internal disorganization and problems there with the staff) – BUT, 1. you could NEVER EVER get anyone that worked for the Dr. to answer the phone, so if you had an emergency or real need you were out of luck and 2. the staff here never could help either.
Finally, I switched Doctors to another group out of frustration. However – and here is the real problem – I called 3 times to ask for my records to be sent to the new physician. No records sent, so after some months I actually called the Supervisor of the Medical Records Section who promised to have my records sent that day. Nothing ever came! Nothing! And this was the Supervisor of the Department — unbelievably bad!
After some more months, I finally went to the new physician, signed some releases for them to get the records – and guess what? They didn’t get them either.
FINALLY, after a YEAR (yes, I said a YEAR), my new physician physically went over to their office to retrieve my records himself! Yes, it is that bad!
It was good luck that kept me from being ill on an emergency basis that year as my new Dr. would never have had the old records to see if I had gotten sick.
I would never ever suggest anyone use this poorly run place. Their service is horrid, and, trust me, you are nothing more than a number there – and they really do not care at all about you.
Horrid place: you have been warned! Their service is non-​caring and totally disgustingly bad!

I will never visit the pediatric unit i took my son he was complaining of really bad stomach pain ear infection his body was very weak had a weight loss of 6 pounds fevers that we couldnt keep down alls they did was send us home the next day he was worst and got admitted into phoeix childrens hospital and now he is feeling alot better since he has been released

Banner Thunderbird sucks so bad for their pediatric patients. I come with my 5 year daughter who has high fever whom just sent us to pediatric treatment room for 3 hours. Notify the nurses that my daughter is not getting better. Ignore me. Pick up my daughter left banner to arrowhead hospital was seen within minutes and got see a pediatric doc within 20 mins. How hard can that be… This is a joke when you come at 10pm with a sick child.

Delivered daughter here. Loved my room. Loved that my baby always stayed with me. My husband stayed with me the whole time. The staff was phenomenal! This is now our go-​to hospital!

After being turned away without any treatment I have lost all faith in this hospital .
In the failure of treating me I ended up having emergency back surgery at St Joesph hospital. I have spoken to customer service and Dr Lazono head of ER WITH NO SATISFACTION. They have stooped calling me to rectify this issue there doctor created so having to take this to legal to make there staff be accountable for there mistake. DONT USE THIS HOSPITAL. They do not have your best interest.

Had my daughter here 15 years ago and had a fantastic experience. Er for my mom has been amazing today. Everything has gone so smooth and everyone from the emergency entrance to admissions. She stopped breathing in the car and I was so scared. They opened the car door took her back right away and gave her oxygen. They ran like 5 tests in less than and hour. Found out she had a condition that her doctor’s had missed. Here she was living feeling something was wrong but was told otherwise so she just carried on day by day. Thunderbird hospital saved her life. Still more tests and treatment and surgery but I know she is in good hands. The er Dr was a bit sassy and wasn’t the best communicator, but he knew what he was doing and we appreciated that. He even did his best to make things right later.
Came two other times once for my daughter and once for myself. They couldn’t really do much for me but we’re able to make sure I wasn’t going to die. Haha kind of gets frustrating cause you want instant gratification and some times that is just not going to happen. You have to follow up with specialists sometimes. We are happy with Thunderbird.

Banner Thunderbird is, hands down, the best hospital I have been to in the Phoenix area. Chandler Regional is a close second. The grounds and architecture are lovely, and just about all of the staff – from doctors to techs to janitors – are extremely warm and friendly.
I have been to the ER once and was treated with the utmost of concern and kindness. My doctor and nurse were thoroughly invested in helping me. I was actually amazed. As a chronically ill person, I experience a lot of interaction with medical professionals, and it seems that most are jaded against AHCCCS patients, and treat us like second class citizens. This was not the case at Banner Thunderbird.
I am now going through aquatic therapy with the outpatient department, and I have been once again impressed by the kindness and empathy that is extended to me. I have not noticed a change since I began, but the sessions themselves are tremendously relieving. I’m grateful there is a place in Phoenix that operates with this kind of integrity.

I hadn’t been to this hospital since my cousin had a baby here almost 10 years ago. At that time there was a lot of construction going on. I am happy to say that the construction is over.
Pros:
Amazing M.D.s and R.N.s
clean
modern
free covered parking
plenty of quiet places to grab a moment alone
Cons:
There are a few people working in the CVICU that have terrible attitudes and are fantastic at treating people like shit.