Arthur Orthodontics

So far, a very unprofessional experience. The treatment coordinator did not return any of my phone calls or faxes so that I could provide secondary insurance information for my stepdaughter’s treatment. She finally reached my husband and after discussing options, my husband told her I would call with payment information. I called and reached voicemail twice, never to receive a return call. She called my husband at the time of the appointment and said that if we didn’t pay, the appointment would have to be rescheduled. Again, my husband explained that I had the payment info and she would need to return my calls. She finally called and took the credit card information for payment in full. I specifically asked for the receipt to be faxed for tax purposes and still nothing. Perhaps once you get past the front office staff the service excels, but as of this moment, one star is reaching.

I was extremely nervous going into this process at the age 27 but something about the staff just made me feel comfortable. They make it a point to make sure you are happy and understand every step of the process. Knowing what to expect along the way made it all that much easier. The staff went as far as meeting me at the office on a Sunday because I had a little bit of pain. They made me feel like I was a part of the Arthur Orthodontics family.

I was in treatment for about 2 years and it was an amazing experience! Dr. Arthur and his staff were friendly, nice, and had my best interest at heart. I love my smile and get compliments all the time about my beautiful teeth. Having braces was a great experience and I would highly recommend Arthur Orthodontics!