Appliance Express

Called Frigidaire and they found me Appliance Express.
Appliance Express called me the same day and they were able to come out that very day.
Lee the service man was super. He took care of the repair immediately had the part needed on the truck, he advised me on maintaining the appliance. He could not have been more professional and polite. I would not hesitate to contact this company again.

If I could give a lower review than one star I would. This company is rude, unorganized, and unprofessional.
My fridge was on manufacture warranty. The ice machine stopped making ice only after owning it for two months. Call the fridge manufacture set up work order and a date and time of when Appliance Express is going to come.
Appliance express never called never showed up on the date given to me by manufacturer. So after hearing nothing for two weeks I called them and they schedule a date for repair. The morning of the repair they call me and give me a two hour window, I advised I am agreeable to anytime before 2pm. 2pm rolls around, they didn’t show again!
I call and they said two work orders must have got stuck together and tell me will send it back to dispatch to call me to set up a new date.
I get a call from dispatch and arrange another date. Like before they call morning of repair give me a two hour window, once again tell them anytime before 2pm. Finally they arrive to the actual appointment. There is a yellow slip at home when I arrive and they have to order a part.
I get a call from dispatcher when part is in and we arrange a date. Service guy calls and arranges time frame, I again advised just needs to be before 2 pm. My roommate informs me that the service guy showed up but other throwing his bag on my counter knocking a open soda onto the floor then wiping up the mess with my hand towel haphazardly and literally dropping a ½ full soda into a sink with glass dishes and leaving a sticky mess everywhere she has no idea what was done as he left suddenly without speaking to her. When I arrive home I find a crumpled up packet of paper left on my stove top. I open it up to find instructions on how to repair my ice maker. I check out the ice maker, still broken no ice being made.
I wait a few days to give Appliance express time to call me and tell me what is going on. No such luck so I call them again. They tell me they fixed it and billed the manufacturer. I advised them its not fixed. They tell me its too late and to call manufacture and make a new work order and they will replace the ice machine.
I call manufacturer open completely new work order and I get a dispatch call again from appliance express. Schedule a date. Get call from service guy at 10am and call him back and tell them again needs to be before 2pm. However this time that is a issue I was put on hold for 15 minutes all while in the back ground I can hear the people talking. They are being rude and abrupt. I explain to them this is not the first time they have been out to my house and I have always requested before 2 pm because no one is home after 2 and they tell me they will try but its not likely it will happen.
I get a call at 2:15 from service guy saying he cannot make it before 2 pm that day. Duh! its 2:15 he said will send it back to dispatch.
I never get a call from dispatch. I call appliance express and at this point I am extremely upset. I ask for the manager and the person who answers, Scott, says he is the manager. He tries to excuse their behavior saying they are really busy with lots of broken Ice makers. He promises me he himself will come out to the repair. We set up another appointment for the next day.
I get a call from Scott and set up 2 hour window. Tel him any time before 2pm. And that is the last I have heard from them. my roommate confirms he showed up didn’t speak a word to her. There was appliance express card left on my counter and nothing at all heard since. Ice maker is still broken. My roommate stated that the person who showed up is the same person that has been coming out to the house the entire time.

I was assigned to Appliance Repair from my home warranty company. I called My warranty company to file claim on a Sunday, Thinking I could get a call and get scheduled early Monday Morning. Appliance Express is not open on Mondays. At almost 11:00 Tuesday,(secretary, receptionist, works limited hours and doesn’t come in early) I get scheduled a Friday afternoon appointment for a leaky washer, name brand. Thursday was a holiday. Soonest appointment? Service tech was Creepy! He peeped in my living room window upon walking past to get to front door. I have a large property and had been well aware of his arrival since my bullmastiffs had already announced his presence in the driveway. My family and I were watching as he proceeded to the front door and waited without knocking. I guess he figured no big deal, he had already seen us being in the room as he looked in.
I was questioned by tech several stupid questions while showing the appliance to the tech, like, «It leaks when it’s not on?» I currently had water lines off.
After his examination, I asked what he thought was wrong with machine and he stated it was leaking. ???*&$% WTF?
His dismal attempt at humor did not stop there. I was asked to sign an invoice that showed all repairs had been performed to my satisfaction, and the part had been changed to include payment for my service fee, & on the back, pre-​printed, blank form, a State of California estimate as required by the California Business and Professions code. Huh? I live in Phoenix.!!
I was told I would get a call from office sometime the following week to schedule an appointment to replace the cold water valve. Again, we are not talking a heart valve here!
I Informed tech I had a 6 month old grand daughter in the house and needed my washer fixed asap and had already waited almost a week. He told me she was small and I could wash her clothes in the sink!
It is the following Thursday now, and the part still has not come in. I spent 3 phone calls to warranty company yesterday to be told I could start all over again with another company or possibly have my washer fixed at the soonest by Friday a week later! I requested another service tech on the 2^nd call.
So the moral to the story is, if you think of hiring this company, go shoot yourself in the foot. You will still have less problems than if you were to do business with Appliance Express. Even my Home warranty company has them under review Not to continue, because of other previous problems with calls.
I plan to change home warranty company as well. I try to learn from my mistakes.
Poor Customer service! 1 Star & judging by their appliance graveyard, they sell a lot of used parts. Phoenix heat is brutal on plastic! Not sure I would want used parts.

I have a Whirlpool Gold Fridge with an Ice Maker that wasn’t making ice. I called and they were able to come out the next day. The day before Thanksgiving even! He was able to show me exactly what happened to the old one, replace it with the new one and was very very friendly and fast. I was worried about the cost but they were able to give me an accurate estimate over the phone for $ 222 which is what I was charged when he left. I was very very pleased, and thought they did a great job! Until…
2 hours later the ice maker was still not dropping ice. I called them and they thought it could have been the optical sensor that was also bad. He told me over the phone how to test the optical sensor which I did. He was correct, it was not working. Now here’s where I’m irritated. The entire reason we called them and asked them to come out was because we needed the ice maker working for Thanksgiving. The tech should have taken the 10 seconds to test the optical sensor but did not. By the time we called them, they said they would not be able to come back over to take a look until 6 days later. 6 days! Finally they come back out and take a look and now they’re saying I need to pay $ 125 for the optical sensor and an additional $ 25 in labor.
Now mind you, I’ve had 6 days to stew about this. In these past 6 days I’ve looked up a bunch of youtube videos and this is literally a 10 minute job that can be done with an off the shelf screw driver and a $ 30 5 star reviewed part from Amazon. I’m a little sore that after paying $ 222 for them to do a job that they’re wanting to make even more profit after not catching their first mistake. I understand that these guys are skilled workers and I’m taking a risk doing this myself but I work on electronics for a living and based on the videos, it looks like an easy job.
Keep in mind, I’m not trying to get something for free here. I understand that workers and companies need to make money, but trying to profit off of their mistake is not good business. In all fairness when I told the guy on the phone my feelings about this and let him know I can get a generic part for $ 30 or the whirlpool official part for $ 70, he finally offered to let me order it online and he’ll come out himself and install it for me. For an additional $ 25.
Honestly, not everyone gets it right the first time, but when you pay for convenience you expect it to be done right. And if it’s NOT done right, AT THE VERY LEAST make good on the deal instead of trying to make more money. The guy on the phone admitted it’s a REALLY easy install and I should have no problem doing it myself. So I guess I’ll just do that. I’m not going to pay an extra $ 150 to fix something that should have been caught the first time.
All of the above said, they were very fast getting out to my house and the tech was friendly. I don’t really appreciate that they charged me full price for a non-​whirlpool (OEM) official Ice Maker but I was willing to look past that based on they were saving my butt for Thanksgiving. But that didn’t really work out.

This company definitely deserves a 5 star review!!! I called today and within a few hours I had a technician at my door! He even called on his way to let me know he was headed over! He diagnosed the problem right away AND had the part on hand to fix it!!! He was very kind and explained things as he went along. He even let our 2 year old «help». They are a family owned business and it shows! Thanks Appliance Express!!! We will definitely be recommending ya’ll to friends & family!

This company was sent to us via our Home Warranty company. The customer service was what you would expect if you weren’t paying for the service. The workman, a very kind man — albeit not able to complete the job — has been to our house 3 times. Each time, even though the HW was covering, the person on the phone informed us we needed a new work order (we pay $ 60 for each one). The second to final call, to ask for the workman to come back and complete the fix, ended in rudeness and a hang up. The final was to inform this business that my HW would be sending a new company to fix the problem — at no charge. Again, the phone call ended with rudeness and and a hang up. Thank goodness for a great HW company!!!

Appliance Express rocks. When I called my home warranty company to request service on my Electrolux range, they scheduled service with Appliance Express which was able to come out the next day! Score! Anyways, the technician was clean professional and truly caring, which was a surprise for me. He was nice enough to show me how to reset the problem in case it ever occurred again. Highly recommended!