Apple Store

I was having a hardware problem with my 27″ iMac. I brought my computer in and met with an incredibly knowledgeable and helpful employee at the Genius Bar. After a few tests he knew that the memory card had to be replaced. To my delight, the repair was FREE despite my iMac being out of warranty since it was a known issue (not to me) for others with the same iMac model. I am so impressed with the honesty and that Apple stood by their fantastic product. The repair was done quicker than expected and an employee offered to carry my heavy computer to my car for me. Maybe plus. I highly recommend this store (excellent staff).

I would give it 0 if I could. I made an appointment for them to simply replace my phone, I have been here far 50 minutes, I am typing this review on one of their display computers… there are no less than 5 employees standing around at a time, one guy has been standing here texting and hasn’t said a word to us, they always stand in pairs otherwise as to attempt to look busy, they can pay me to simply stand around any day.

My wife had a great experience today at the Apple store in Bayshore. She bought a new iphone and the associate made it a seamless transaction. He also reviewed our Verizon bill and identified that Verizon was charging us for a phone that was out of contract. Will save us a substantial amount on our monthly bill. We will not be buying our phones through the carriers in the future.

Well as upset as I am every time I go here because something broke or isn’t working right, this store actually treats its customers really well.
First off if you have one of the first appointments of the day they have two employees checking people in outside before the store even opens so they can get started right away.
The technicians are very nice and considerate and always in a good mood no matter what type of customer they were just with. I recently lost everything because whoever I talked to on the phone at apple care had me do the wrong thing and didn’t take notes about our 45min phone call. The manager at this store apologized deeply and said they would report the problem and that they dropped the ball. He also gave me a brand new version of office on the house so I could get started on my finals right away. He didn’t need to do that by any means but I really appreciated it.
Customer service doesn’t get better than that.

Biased
I dropped my iPhone. There are a few options: A) Order parts online for $ 100 and do it myself. B) Take it to some shady kiosk guy in the mall. C) Have Apple replace the screen for $ 109 in 90 minutes. If only I was smart enough to have it in a case.
Customer service here is exceptional. I took in a MacBook that was over three years old that had a slight defect in one of the components that caused sporadic crashes. After repeated repairs it was causing me worse grief and I ended up walking away with a sweet deal on a replacement Mac.

So, this Apple Store could use some empathy training, at least for whoever is working the door on a Wednesday evening. When I came in, a customer was in tears because she needed to have booked an appointment ahead of time and didn’t know that. I avoided that issue and walked up to the bar.
I came in because my charger for my MacBook Air stopped working. I walked back to the Genius Bar and stood there for five minutes while employees brushed past me, doing their best to avoid eye contact. After the crying woman left, I walked back to the front of the store. I was told that all walk ins were booked up. I asked if someone could just test my computer and confirm that the charger was broken before I dropped the 80 on a new one. I was told that all appointments were booked. The broken record treatment is extremely rude-I’m not stupid. I didn’t ask for a full appointment, only for help.
I walked back to look at the display of chargers and then a different employee asked if he could help me. He was super friendly, pointed out the right charger, showed me how to find that info on my own in the future, AND plugged my computer into a store charger, confirming that that was the issue. Which was all I wanted.
1 star for rude kid on the door making customers cry and acting like we are slow kindergarteners. 4 stars for actually helpful tall bearded employee. Average rating: 3 stars. Train your greeters.

Exceptional service! They were able to help me trade in an old iPhone for the latest model, and they answered questions about my service and payment options better than my cell provider. I was pleasantly surprised and recommend this store for anyone needing help with their iPhone.

There isn’t anything too special with this Apple Store. I’ve purchased many items at this store on numerous occasions and it seems as though a new face is always there to help me. The Apple Store is staffed just right, never had to wait a second for assistance, and the staff is always willing to help you with your Apple store issues/​needs. The team does struggle a bit during product launches. People tend to be in line longer than I see at most other Apple Stores (I’ve been fortunate enough to travel the world for work — and I always make it a priority visit the apple stores in the city I visit).

Worst experience been at store for over two and a half hours, was very clear with employees that I’m traveling at 6 am next day and my phone is not working. The phone clearly has documented issues yet they refused to replace. I purchased apple care plus they are still refusing. Store manager gets extremely agitated and verbal with me in front of other customers. Chris Dansby is the supposed manager of the store. He is extremely volatile and when I called him out on his behavior he pretended that he wasn’t being rude. Other customers saw this and were commenting on his attitude and interaction with me. Avoid this store at all costs! This incident occurred August 11 2015 at 8:08 pm.

Ridiculous wait times.
I have Apple Care which covers pretty much everything. I have a cable that is corroded and no longer charges. It was going to be a 55 minute wait for a technician to look at my device to verify that I had Apple Care in order to give me a new cable. Ate you kidding me? I’ll just order one off of Amazon with my Prime shipping and have it before they could help me.

This Apple Store at Bay Shore mall is fantastic! Everyone there is incredibly helpful and very kind. Andy Carter helped my mother with her computer purchase and was extremely patient, informative, and helpful!

Apple in my book always has great customer service. Booking an appointment for the Genius Bar is all online which is nice (no waiting on the phone 20 min) and convenient! Skip on some of the accessories though because I’m sure you could probably find them for a better price online.

Had some issues with a newer iPhone. Made and appointment at 12:10, I got there a little early and they were able to see me right away. JJ was very easy to work with and was able to confirm the problem and set up the repair.
I came back 1.5 hours later and the phone was ready to go.
A few hours later the phone was having the same issue. Went back and Ian was able to help me right away. He confirmed the problem still existed and helped me set up the new phone since mine was still under warranty. Ian made sure everything was just like I wanted it and never lost his patience with me. I’m grateful he was able to get my phone back up and running very quickly. I would definitely recommend the Bayshore location and Ian and JJ as great people to work with, very kind, listened to my issues and offered solutions right away. Ian was the perfect professional and an incredible help.

I am so thankful for this place!
My iPhone wasn’t working right so I took it to my local Verizon Store and of course they said I need to get a new one. Took it here and they gave me one for free!
No questions asked or problems. Friendly service… But make an appointment to save time.

I am an Apple addict. Admittedly so.
I went in for a Genius Bar appointment to get my MacBook Pro looked at. I had a 5:45 appointment and got there around 5:30, so I sat at the genius Bar for those 15 minutes.
An Apple employee, Blaine, was assigned to help the man next to me who had brought in a FILTHY MacBook. It was covered in grease and grime and I wouldn’t have touched the keyboard with gloves on. He was extremely rude — talking on the phone, staring off into space, speaking over Blaine and being snappy in general. The entire time Blaine was very patient, kind and professional, I was very impressed.
Next he came to work with me. I commended him on his quality service for such a crabapple man.
He brought my computer into the back and gave me the bad, expensive news. He was very knowledgeable and thorough. After giving my computer the death sentence, he was kind enough to go back and open it up again to look at my hard drive. After that he even showed me a couple options for latptop replacement that I found very helpful.
I will be going back to this location when I somehow magically find the funds to update.

It’s an Apple store. It’s kitschy and bright and flashy. And I only come to these in the most dire of circumstances. Sorta the way city-​folk love farm-​to-​table, but never want to go to the farm themselves.
Product fanboys and fangirls aside, I’ve come to this store a couple of times and am amazed at the difference in processing speed when compared to the Mayfair location, and most other technology based stores in general. I like to do my mall shopping in a targeted, precise manner. I’m always willing to sacrifice friendly banter for military efficiency when it comes to chain-​store commerce. This store is 3 for 3 on my visits, getting me checked in, speeding my process and getting me back to my car and gone from Bayshore. I haven’t had to feed a meter more than two quarters in any trip, and I’ve never felt like the associate helping me thought that I didn’t know what I was doing.
My appreciation for a non-​condescending attitude in these stores knows no bounds. I’m sure they deal with enough iPod glitches, Angry Bird updates and people who don’t know the difference between Fruit Ninja and Turbo-​tax apps, but they don’t come across as being ready to take out frustrations on the next one in line. That goes a long way with me.
I’d suggest making this your stop over the Mayfair location, and, depending on your needs, can occasionally be better to deal with the AT&T when it comes to phone issues.

You just cannot beat the service that Apple provides. In all the times I’ve ever visited this location, I’ve enjoyed the most professional, courteous customer service, and for how busy they always are, it’s alway been in a very timely fashion.
There have been times I’ve walked in with questions, and times I’ve made appointments prior to, and each time I’ve left satisfied. Apple products are the bomb, and their employees are super friendly and knowledgable.
What I would recommend to all is that unless you are a super savvy techy who can build computers and fix your iPhone with parts yourself, you need to get Apple Care. I’ve had the screen replaced twice and the phone replaced once, which would have cost me literally over $ 1,000 (I have the 64gb) and replacing the screen costs $ 150 (I just had it done today), for $ 99 it is worth what it will save you in a headache. :)

I enjoy going to this location even though it usually means I am going to spend too much money. The layout of this Apple Store is very appealing to the customer. Most sales are done in the front part of the store with personal training and the genius bar in the mid to back of the store.
I usually have great service here but have been ignored a couple times while trying to buy something. They usually have about 6 people just standing around with only a couple of them authorized to complete my purchase. The staff is well educated in the products. I recently purchased a new mac and my service person went above and beyond and found me the best deal with rebates on my computer. I saved about $ 600 with his help!

The best apple store I have ever been to!!!
I have been to this location many times, and EVERY single person i have interacted with have been so nice and helpful! They don’t make you feel like an inconvenience they really seem happy to help you!
After countless of horrible experiences at the Mayfair location I really considered switching from Apple to anything else. I really feel like Mayfair’s apple store tries to nickel and dime you– a while ago after my new iphone had stopped working they told me I’d have to just buy a new one and the warranty did not cover… it even though there was no damage on the phone. If that did not suck enough, they lady was beyond rude and extremely unprofessional. I left the store extremely unhappy… more because the way I was treated. I ended up taking my phone to the bayshore location to give it a try. They said the warranty for sure covered the issue and got me a new phone, no hassle all smiles! They where all so nice and helpful, really great customer service!
Since that time until now all together, I have purchased the aniPhone 5, a Mac book, an iPad and also upgraded my business computer to a Mac. Just because of the bayshore town center store I stuck with apple!
The last visit I had a few weeks ago, my MacBook charger had stopped working the night before my vacation. I stopped in with no appointment, they where happy to squeeze me in. They swapped it out for me and thanked me for coming in… Amazing! Thanks again guys!

Ahh what a relief I decided to come to bayshore. I live within walking distance of mayfair, but this is worth the drive.
I bought an iPhone 5 way back in January. After a few weeks, I noticed the screen quality was terrible. There were horrible interlacing lines all over the screen. I took it back to the mayfair apple store and they swapped it with a phone that had the exact same problem. When I told them the phone had the exact same problem, they promptly said «we aren’t going to replace the phone again.» I left the store very angry and made an appointment with bayshore.
When I arrived at bayshore, the technician saw the issue right away and replaced it with a phone, no questions asked. The phone I received had an awesome display.
Recently I went back to the mayfair store because my camera had an issue. When the technicians saw this issue, they swapped the phone with a new one. I thought by now apple would have resolved this «interlacing lines» issue, but I was wrong. The phone had the same issue I spent so much time fixing 6 months ago. I raced back to the store and asked for my old phone back. They told me they couldn’t give me my phone back, but they could replace it again. So I let them do that. The phone they gave me had the same problem. When I told them that, they once again said «we can’t help you. It isn’t preventing you from using the phone normally and is a cosmetic issue.»
I called Apple and notified them of the issue. The guy on the phone was incredibly rude and did not seem to care. I finally demanded he send something up to the engineers at apple regarding this widespread, but often overlooked problem. After hanging up with him, I made my appointment to get my phone fixed or swapped again.
When I arrived, I was helped right away. The guy was fast, friendly, and reminded me of the good old days of Apple. The technician was not judgmental, and I felt very relaxed around him. He told me he was going to replace the display and they should have the phone back to me within the hour.
I actually went to the Verizon store to look at the Samsung Galaxy S4. I hated it. Plasticky, cheap, and just horrible UI. After leaving the store, I realized I NEEDED this issue to be resolved. I love iPhone and I wouldn’t want to break my relationship with apple (although with 700 million iPhone users, I’m sure they could care less about me!)
So instead of giving me one of those crappy replacement phones, he actually took the time and replaced the display. That is good service. When I came back an hour later, the display was perfect. I am not 100 percent sure what his name was, but kudos to anyone who works at that store. You fine men and women represent Apple impeccably.