ANGL

If I could give them no stars I would. I tried on a two piece formal dress (top medium, bottom small), and loved it. However, I needed a small on the top. The only one was on the manikin, and the «sales» woman would not let me have it, even when I said I would absolutely buy it. She told me that the «visual team» won’t let them touch the manikin, that they would get in trouble. Let me ask this company — does having a display out way the benefit of profit?

I’ve worked in retail myself for many years and I must say that this store is a disaster. It’s extremely hot in there and there is barely any space to move around. I was constantly bumping into customers, who seemed just as irritated and hot as myself.
Their employees seem very stressed. For the amount of volume they have, there aren’t enough employees. It’s nearly impossible to greet and attend to every single customer in there.
The manager was also very very rude. Not only to me, but also to others. She seemed moody and spoke to me like I was an inconvenience. While the employees were running around, trying their best to get to every customer, she was just standing behind the computer on her facebook (yes, i peeked over to see since I was standing on the corner).
Great merchandise, reasonable pricing, terrible management with a HOT and negative vibe surrounding the store. The perfect example of a good business ran by the wrong people.

Hooray for posting positive reviews!
I had a very pleasant experience this week while attempting to correct a previous transaction discrepancy. The store was busy, yet the sole sales associate on duty managed to assist every customer, myself included, with due patience, kindness, & exceptional customer service! Michelle went above & beyond to listen to my situation, contact the necessary higher ups, & resolve my concerns. Having had sales experience in the past myself, I am well-​aware of how stressful her situation must have been (addressing my complicated issue while making sure that other customers received the necessary attention), yet Michelle never flinched & helped me out like a champ. I appreciate her professionalism more than she could imagine!!!
Overall, I enjoy the store’s merchandise & the prices are generally reasonable. And like any other store (whether or not more upscale), the quality of service fluctuates depending on the employees presently on the floor. I’m happy to say, however, that I typically receive acceptable service & that my most recent experience was a very pleasant one!!!

Love this store! I live in San Diego & was just visiting for the weekend & couldn’t help but stop in. This location is awesome! Not only because of the great selection of clothes but because of the staff! Everyone that worked there greeted us with a smile & was super attentive & friendly, they actually seemed like they wanted to help us! I used to work in retail & know how hard it can be to stay upbeat with so many customers in & out & messing up your store all day. The one employee that stuck out to me & helped me the most was Michelle! She went above & beyond to make sure my friend & I found what we came for! Thanks Michelle :)

Horrible horrible horrible customer service. It’s like twenty degrees hotter in there than the rest of the mall and your employees don’t greet anyone and you’re giving me five inches between the racks to walk through and your music is too loud. Why do I keep going into this store. You’re not worth my time.

Diana was SO sweet and incredibly helpful! I really appreciated her help. She even steamed a dress I bought. This store has a ton of sexy clothing that’s moderately priced.

I generally enjoy shopping at Angl because it provides a good selection of styles at an affordable price. However, I will no longer spend a penny at this store.
I was trying to return an item I purchased on 5÷8÷15 14 days later on 5÷22÷15. Sounds pretty reasonable considering their store policy is 14 days with a receipt and tags right? Apparently they beginning counting the 14 days from the day you buy it, so when I tried to return it on ⁵⁄₂₂ I was ONE day late and they wouldn’t accept it.
Needless to say they lost a customer. You would think they would do whatever they could to make their customers were happy, but I guess that’s not a priority.
Angl management: Train your employees to provide better customer service, otherwise you’ll have a pissed off customer who will make sure everyone knows what a stupid return policy you have.

I have been to a lot of angl stores and I love all of them, before I became a mom I was in retail for almost 9 years, half an associate, a part time manager and full time manager. I always have great customer service at these stores. The clothes are amazing, the staff is amazing. The owner at the city walk store was always nice to me, always! Every store is different. Get over it people. You want royalty, go to another store. Genius people work at angl, I am so happy to shop at this store on Friday! It’s birthday week. You all should be praising people that work I retail, it’s hard work. So be appreciative!

I adore this store. Moving from Atlanta, I was pleased to finally find a store that fits my style. The clothes are wonderful and the customer service is great, IMO. The ladies are always helpful and kind, which is something I really appreciate! Loveeeee this store!

This store has great selection of styles but you really have to dig in and find it. This store is crammed with merchandise. You really have to shimmy your way through the aisles. Never coming to this location on a weekend again. Too many people bumping into each other. No customer service here. Looked like everyone was busy behind the cash register. Like the Arcadia location better. Bigger store and a lot less traffic.

This was my first time visiting this brand and I really enjoyed my experience! I had great customer service the whole time and the associates graciously helped me locate items at other stores. The space is small, but the assortment of product is great and you really can’t beat the prices. I recommend this location to anyone looking for a trendy piece or a great night out outfit!

What is customer service? Apparently they forgot how to teach those people what they’re supposed to be doing there other than talking to one another. Whoever decides what clothing to be displayed should be fired! No way im going back to that store.

I don’t know how this place can call itself an ANGL store. So disappointed, as ANGL is my preferred choice to update my summer wardrobe. And Glendale is much closer to me now than the Universal City or Irvine locations.
Does the staff go to other locations to see how the other ANGL facilties operate?
Does the management know they do not have enough room for customers to reach out and grab clothing they are interested in, let alone navigate when SOMEONE else is in the same area?
The Good:
— Selection of clothing is just as good as other locations if not better, and I even found new jewelry that I liked that was not at the other locations.
The Bad:
— I mentioned the lack of space, and I mean it. I and another customer kept bumping into each other, and while it’s expected in a crammed place like this, the staff kept walking back and forth from the back room to the front and nearly pushing us aside without asking for us to make room. And the grandmother, mom and baby in the stroller? Forget it. Space hogs. You can’t walk in here without having something fall over. Thank god its not «you dropped it you bought it» here.
The ugly:
— Staff is pushy when moving through the store and «shut and pay me» silent attitude, unless they are talking to one another. Poor customer service.
— store visitors leave empty drinks everywhere… under the large hanging dresses, on the shelves with the display items on the back walls. Empty bottled water I can understand, but dang, the starbucks cups? Around brand new merchandise you are going to sell? Take the time to make a sweep every 20 minutes to make sure nothing is going to spill onto your apparel, ladies.

The worst ANGL store I’ve ever been to. Go to any other ANGL store and you’re in a calm, stylish, relaxing shopping environment. Come to Glendale Galleria ANGL and you’ve just entered a ZOO! It’s loud, hot (not sure why there’s no AC on EVER), stuffy, small, and all their clothes are from last month. As for customer service. they’ve got about 12 girls working in the 6 feet of walking space available after they flood the store with tables and shoes all over the place. Hope there’s never a fire because no one’s getting out alive… Go to any other ANGL.