American Furniture Warehouse

Purchased new living room furniture and some miscellaneous pieces. Was very happy with the selection and prices. PLUS… Greg Joslin was our sales consultant. He is a five star himself. Extremely helpful, couldn’t have had any better. Thanks.

I spoke to Chandra the manager who basically was like a robot repeating the same thing over and over and over about their warranty. They never gave me a refund on my sofa she basically said that they would charge me a 30% restocking fee plus they would have to charge me for every single day that I had these couches so at this point she was making it impossible for me to be able to return the sofas.
She said they fixed my couch with stronger wood «interesting they didn’t do that in the first place when they build furniture».
again I strongly strongly recommend, suggest, advise, alert do not buy furniture here you will be in deep regret if you do.

Accidentally confused this company with another by similar name. Unilocal is making it difficult to delete this review so I’m updating it.

Ana was our sales person. She was great! Spent time demonstrating and searching for just the right items that we needed. Her friendly demeanor and kindness had me wait until she was available again for my second visit to the showroom. She was one of the best sale people I have worked with in a long time. She made the experience very easy. She went the extra effort when so often you don’t see that in this day and age. Thank you Ana.

We have been in the store many times and have purchase many times with delivery and on some occasions we pick up ourselves. No complaints. Everything we have purchased has been the quality we expected and communication has been above par for items that we have had to wait on. Will not go to any other furniture store and always see something new every time we go. Can’t beat the hours!

Puchased a small leather chair for my daughters room it’s been two weeks and the seat cushion is flat and I can feel the coils in the cushion ugh! Already ordered some furniture to be delivered and now I am concerned about the quality of the product. Especially the mattress… ugh

First time at your store and I really enjoyed the entire experience kyle the design consultant was extremely polite and helpful. The store had a huge selection of furniture for every style and price range and Kyle made it simple to shop.

My wife and I went to this location to pick out a patio set that we saw on clearance. We got the 3 piece set, umbrella, and stand for under 200. We paid the fee to have it delivered and put together for us. I was texted a 2 and ½ hour time window for the next day, and I confirmed online. The drivers were a bit late, so I called and asked for a status update. The customer service rep was able to tell me that they were right outside my complex as they have GPS on all their trucks, and sure enough, not 2 minutes after hanging up with them, there they were at my door and put it together in 10 minutes. They were professional and I tipped them 10 each. Great job! Looks wonderful! Thanks!

I love this place! We have basically furnished our whole apt from here and the quality and price is unbeatable. In addition, all the sales people we spoke with have been great, but these last few trips we have been dealing with Emma Pedraza and she has been wonderful. She is very friendly, attentive, and helpful. We used their delivery service for our bigger items and Emma made sure to tell us everything to know about the delivery and how to prepare for it. Emma is great and we recommend her to anyone who is shopping here. Also if you need delivery, their delivery service was great and the guys who delivered were very nice and put everything together.

Took delivery of our furniture today. The delivery was handled by Chris & Juan. They were very professional & wanted to make sure we were happy! Highly recommend American Furniture!

We have purchased dining and living room furniture.. AFW has offered reasonable pricing, HUGE selection, and very timely delivery. Favorite salesman was ROMAN.. Their delivery personnel were VERY timely and professional.. Additionally, the delivery team was very careful with the home and the various furniture pieces. All deliveries were on-​time with pre-​calls to confirm.
Thank you AFW.

Furniture is beautiful and the sales staff is amazing… But don’t try and return anything!!! It’s a nightmare and you have to go to 3 desks and deal with lines at each. 1^st to take the stuff 2^nd to process and 3^rd to actually pay the 15% restocking fee out of your pocket. I won’t be back… It’s worth it to pay more and go elsewhere in the off chance I don’t love somethings

We are totally happy with our purchase price and happy with our purchase. Too bad the experience was a fail, because we really do like what we purchased and we feel like we paid a fair price!!! We couldn’t be happier with our purchase and the price!!!
BUT: What is odd is that salespeople do NOT acknowledge you. In a way it is nice, because you can shop without the typical harassment you would expect. Several sales people passed by with no eye contact and no offer to help, which at the time was fine because we thought we could find what we were looking for on our own. I would normally be relieved and appreciate it, but this time we actually needed help. So, one guy walked by and said «hi» as he walked past us. He walked off so quickly that we couldn’t get his attention unless we chased him down like the ice cream man who passed our house and wasn’t looking back!
So, we did see a guy and I ran after him!!! I wasn’t going to let him get away!!! We knew exactly what we wanted because we had the ad in hand. We showed him the picture and five minutes later we were writing up the contract.
As another poster mentioned, THAT THE SALESPERSON DOES NOT, is that you pick a day and agree that they will call you the day before to confirm. WHAT THEY DO NOT TELL YOU is that if you are not available during THEIR time frame, YOU WILL BE CHARGED $ 35 for a «cancellation fee»!!!
This was a HUGE PROBLEM because we TOLD our salesperson that we would ONLY be available in the AFTERNOON! He said basically, no big deal because we could pick a different day when they called us to confirm, but he FAILED TO MENTION that we would be CHARGED $ 35!!!
The other issue was the fact that we had a concern about getting our old couch down the stairs and into the garage, but our salesperson told us that drivers could likely help us if we «tipped» them. So, instead of getting a friend over to help us, we figured we could give each guy $ 10.
WELL, at first the guys acted as if it was a big problem and I said we were counting on it because of the salesperson’s comments. The guys then agreed to do it IF we PAID them $ 20 EACH!!! HELLOOOOO, that is $ 40 for 10 minutes of their time!!!
I called a moving company, and they offer TWO GUYS and a TRUCK for $ 59 an HOUR, a minimum of three hours. They are bonded and insured! The delivery guys made us agree that if they damaged our couch, our walls, our whatever, that they are not responsible. I had to take a phone call from the company to confirm that we agreed to the delivery guys’ terms!!!
SO, the delivery guys were ALREADY at my house, they did not have the expense of a vehicle, they did not have to pay for gas, they did not have to take the time to GET to my house, they did not have to pay for BONDING or INSURANCE or pay business taxes, yet they charged me $ 40 for 10 minutes of their time to move a couch!!!
So, the bottom line is IF YOU DO BUSINESS WITH THIS COMPANY, you need to know the following:
If the date you initially pick for delivery does not work out, when they call you the day before to confirm THEIR time BLOCK of delivery, you will be charged $ 35 for a «CANCELLATION FEE.»
If you want the delivery drivers to move something, plan on paying them an equivalent of $ 240 PER HOUR!!!
I doubt we will do business with this company again. I don’t like having a bad experience. I don’t like bait and switch or withholding of information to their advantage, and I don’t like feeling ripped off by the delivery guys!!!
Or, alternatively, because we are pleased with our purchase and the price, we might buy here again but, HELL NO, we won’t use your delivery service!!! We will hire someone else to deliver!!!

I was greeted with a pleasant «Hi! Welcome in!» from an employee organizing nearby and later asked from a few feet away if I was doing ok. Other than that I got to shop in peace without being harassed. When I had a question, it was answered — again, without the harassment of an assumed sale. The prices are reasonable, selection is pretty big, and I found a lot that I liked! If you’re out looking for furniture that’s not from IKEA or Pottery Barn — check them out!

I went here with my friend to help him purchase a new kitchen table. After bringing it home and putting it together, we discovered that it wasn’t the table we picked out. It was a different shape and height. We didn’t want to take it apart and drive it all the way across town (he lives downtown), so I called down to the store to see what they could do.
The customer service over the phone was stellar! The man I spoke with looked up the order and discovered that the sales associate input the wrong item number when we checked out. He apologized for the inconvenience and offered to deliver the correct table, install it (which wasn’t a fun process for the wrong one we received!), and take the old one back. He told us we could leave the wrong one as is and they would take care of the rest.
So though we went a few more days without a kitchen table because of their mistakes, they were quick to admit their mistake and do the best they can to make things right. Things happen. And when they do, this is the way it should be handled!

This store is huge! I could literally spend hours in there looking and trying things out. On this visit we went in to purchase a futon because we had guests coming to town. There was a very decent selection with prices ranging from $ 134 – 350. Once we figured out what we wanted I did have a little trouble finding someone to help us which is the one reason that I am not giving 5 stars in this review.
The checkout was quick and easy. Everything that needed to be explained to me was. The box was pretty big and they are very specific on how you can transport things home, which is the other reason they only get 4 stars. I am not sure exactly how I feel about this because I can see their side but it was just a little too specific. I do like that they have trucks available to rent, which I did, for a very low cost. They loaded the truck and tied it town for me. I will definitely return for more purchases but would advise everyone to listen carefully when they explain the «rules» on picking up your merchandise.

Wow this place is huge! You could easily spend hours here looking through all the stuff. Fortunately for me, my sales associate, Jay, was able to offer great suggestions and helped me with everything I needed. He was friendly, professional and very knowledgeable. I was in need of a couch and a bed frame and he turned what could have been hours of searching into 20 easy, hassle-​free minutes!
The pricing here was exceptional. I shopped around at a few different places and definitely noticed superior value at American Furniture. This is quite a drive from where I live but will undoubtedly be my go-​to furniture store from now on.

My experience at this store is horrible. Customer service is terrible. I purchased a $ 1000 TV. When you pay at the register they tell you to ask the warehouse workers to show you the item is the correct and functioning item you purchased. I asked them to take it out the box twice and they refused. Said item was working fine. After taking it home and waiting for the the cable company to set it up when the TV came on the screen was broken. I called the store and they refused to honor the warranty and replace the TV. This store is cero stars if that option was available.

In a word – OUTSTANDING. From start to finish, we’ve had an excellent experience with American Furniture Warehouse. The staff were easy to work with and went above and beyond to make our experience a success. From the helpful sales staff to the very professional delivery guys to the empathetic staff in returns, this has been an experience that is A++.
The furniture itself is well made, comfortable, and no issue. We were able to furnish 3 rooms at a ridiculously low price that I won’t share here because it almost makes me feel like we stole this stuff from them – that’s how great a deal we got!
The delivery team was friendly, courteous, and ON TIME!
We had to return our matching coffee and end tables set as the wood didn’t match in the set and the returns desk was so easy to work with, it was absolutely refreshing.
I highly recommend AFW. You will not be disappointed.

I had a great experience with American Furniture Warehouse. Their selection was good for me, and I quickly found what I needed. Their salesrep are a bit hovering, but you can switch between them and anyone can help you and doesn’t called ‘dibs’ on the potential sale.
So the purchase was a breeze and the delivery I have absolutely no complains about. They showed up when they said they were, they gave me a call before, and they were quick, efficient and polite. Lately I have had very poor experience with furniture stores, but this one kinda changes my losing streak in that department.
I am a person who doesn’t go browsing when it comes to furniture. I come, knowing what I need and how big it is and a budget in mind. This place made all that way easy and that make my returning factor way high. I now I psyched having dinner at home at my table that seats ten.