AARAPP Appliances Repair Team

If I could put NO STARS, I would. They don’t deserve not one star!!! No amount of expletives would be enough to describe our experience with this company. AVOID LIKE THE PLAGUE!!! This so called appliance repair company doesn’t repair anything! They have brought endless amounts of stress and cheat their customers of any kind of service whatsoever. They sent a technician to «fix» our stove which is under warranty. A brand new $ 7000 stove mind you that we got at a slight discount for taking the floor model. I’m taking time out of my precious day to write this review as I am a new mother with a newborn and these crooks came and F’ed up our stove even more so than before and refuse to come back and fix it unless we call and get another work order from the range company. This by the way, was their response ONLY after calling them endlessly for over a month with no one returning any phone calls or doing anything about it because they claimed that when they called their technician he says he «fixed it». My fault for not checking his work before he left as I was feeding my newborn child. Upon cooking dinner that night I now noticed that ALL FIVE of my burners are now completely uneven in the flames. These people will make your life a living hell and won’t even bat an eyelash at not apologizing for their crappy work. If you can call it that. Seriously, READ THESE REVIEWS AND STAY AWAY FROM THIS «BUSINESS»

This company is a scam. Our home warranty insurance American Home Shield assigned us this company to fix our refrigerator. As you may have read in the other reviews, the technician showed up outside of our repair window after I had already taken the day off work. He stayed about 10 minutes and misdiagnosed the problem. The main office would not respond to any of our calls. I honestly think they’re in business to take the $ 75 co-​pay with the initial appointment and then don’t do any work at all. My advice is to fight with your home warranty company to send out a reputable company if you really need your appliance fixed.

Awful, awful customer service. I would never recommend this company to anyone. It took them half a year to figure out what was wrong with my refrigerator and if I didn’t follow up with them, it probably would’ve never gotten done.

I’ll update this review tomorrow, after they come back out (IF they come back!). I hope I will have positive things to say, and be able to change the ratings I’ve given. It all depends on whether they’re HONEST tomorrow or not. I’ll let you know whether this is a company that stands by its work, or a company you should never, ever, ever hire. We’ve been fighting with these people ever since they installed my oven last Wed. but it hasn’t ever worked. The technicians LIED to their bosses about what they told us, the customer service people did everything they could to make us go away and instead hire an electrician, and we had to have repeated calls with not one but 2 managers before finally convincing them they needed to come back and fix it! At installation, the techs warned me my junction box was a 3-​wire connection, and the new oven had 4; but the old oven had also had 4, as they pointed out. They said it could be installed using just the 3 wires, but I made them show me in the installation manual where it said that worked. So they installed it. Before they left, they turned it on to show that «it worked.» But when we tried to use it, we found out that it turned on but didn’t heat. Their customer rep called the next day to ask how the service was. I said, really not great, as the oven doesn’t heat. She told me to call the manufacturer, so we did. Manufacturer repair guy examined the oven and explained, in great detail, that one of the «live» wires was connected somehow to the ground wire, not to the «live» wire coming out of the junction box. Nothing wrong with the oven, and yes, it’s fine to connect it to a 3-​wire junction box — he explained how you do that connection. And he said we needed to get the installers back, because obviously they hadn’t done it right. Then began the real nightmare. It took 3 calls to the receptionist/​gatekeeper people to even get them to think about sending the installers back. Then it took 2 calls to get connected to a manager (cut off by accident? I wonder). The manager, Manny, agreed that the installers would be back this Wednesday to fix the problem. That was yesterday. Then today, the gatekeeper woman called and said, oh, the technician says he told you your oven couldn’t be connected as is and you needed to call an electrician. THAT’S THE LIE. I told her exactly what he DID say, and that he said, «Look, it’s working,» before he left. This went back and forth a really long time, then she said she had to talk to the technician and would call me back. Really? I said, no, let’s instead talk to the manager who told me the technician would be back to fix it. No, she has protocols she has to follow. Two more phone calls. Then we get a call from some man, maybe another manager?, who says, explain the whole thing to me again, I’m just the middleman, they tell me you need an electrician, blah, blah, blah. It took 3 phone calls with him (!) to get him eventually to agree that technicians will come out tomorrow and, IF they made any mistakes, they’ll fix them at no charge. But if it turns out we need an electrician, then they’ll charge for a $ 75 service call (for doing nothing other than telling us we need to hire someone else!). So, are they going to be honest? Or have they already decided that they don’t want to deal with the problem (even though they’re the ones who said they could install it this way, and that it was working), and lie that it’s a problem that only an electrician can fix, and charge us a bogus $ 75? Stay tuned/

THERE IS NOT ENOUGH ROOM HERE TO EXPRESS HOW BADLY THESE PEOPLE HAVE STRESSED ME OUT! My insurance company set me up with AAR back in September to fix my microwave. Well… It’s almost February and my microwave isn’t any closer to being fixed. I could go on about all the times they’ve cancelled my appointments, showed up at the wrong times, and have just failed to get in contact with me. I have ALWAYS called them for the status of my order.
But anyway, I just wanted to point out that AAR straight up LIED to my insurance company on why this job had taken so long. First, they said I hadn’t returned their calls for two months (which is ridiculous since I called almost every two weeks for an update). BUT TODAY!!! Today I had someone stay at my house between 9am-​1pm. No technician, no phone call, no nothing. So they call me at 4:50… Tell me they’re at the house (no 30 minute warning or anything) and could not wait 20 minutes for me to leave work and drive home early. What’s worse??? They told my insurance company that they waited for me for 40 minutes!!!
The fact that they straight up lied about me to my insurance company was enough for me to request another company. So 5 months later, I hope this new company can finally fix my microwave. TOTAL NIGHTMARE!!!

It is now 1÷20÷16 and had AAR Appliance came out last Friday to install the parts for my oven and dishwasher. The dishwasher part was broken so I was told they have to re-​order, and the control panel AAR installed in my oven worked for a couple of hours and stopped working again– error code FO and constant beeping. This is almost 4 MONTHS of waiting. I will never use AAR, or wish them on anyone. I’m so fed up.

Worst service ever. It has been over a month since they came out to check my dryer and ordered the part, mind you a simple door gasket. First I’m told the part was back ordered, next excuse was that they sent the part back by mistake and had to reorder, which was last week and promised part would be in by yesterday. Now I call and they have no information on the part until the parts department comes in on Monday. I have also called a parts supplier who can have this part delivered in two days, should have done that from the get go. I live and learn. I would be embarrassed to run a business like this.

I called AARAPP when dryer was making a funny noise and my clothes weren’t drying right. They came by and gave me a great deal. Service was quick and the techs were very friendly. I have no problem giving them 5 stars.

CAN I GIVE 0 STARS? Look at my review history — I love to give five star positive reviews. But this company is the ABSOLUTE WORST!!! (Add a million more exclamation points.) If First American Home Warranty is sending them to you, call FAHW and have them give you another contractor.
Here’s my story. First American Warranty sent them to fix my fridge, which stopped cooling. Three weeks later, fridge stops cooling again. They are recalled. I call to make an appointment. I explain the problem — of course, it matters that all of my food is spoiling (I have a family of four to feed) and I need an appt ASAP but most pressing is the fact that I am breastfeeding my baby and since I am back at work, I need a working refrigerator to keep my breast milk cold. Knowing this, they give me an appointment six days from today. I begged and pleaded, but the receptionist didn’t care. She claimed the tech isn’t in my area (Hollywood) until next week. And she wouldn’t send a new tech. She couldn’t care less about my issue and would not get me an earlier appointment. She wouldn’t even try.
Luckily First American is working to get a contractor out asap. So if you’re working with first American, have them send you another tech. They will.

Having major issues with them now. Repairman came out to fix my microwave he said he would be back in a week with the necessary parts. That was two weeks ago. I have been calling to check on the status for three days now and each time they cant reach the repairman or their computers or down or they otherwise have no information as to the when the part will be in or IF it has even been ordered. Its ridiculous! I’m going to follow this with a negative review on First American Homebuyers Protection who are do too little to get this situation resolved. I would avoid this company at all costs.

If I could give this company zero stars I would, don’t have them do anything for you or you will regret it. They lie and don’t even call back to say they never ordered the partS after two weeks first american home warranty had to call me and AAR made up lies that said I was out of town. total BS company. that’s why they have 1 ½ stars and the half star is from them writing their own Unilocal review to get it above one star. THEY STINK, LIE, AND CAN’T REPAIR APPLIANCES and are rude on the phone. If you use them you deserve aggravation. I made the mistake and didn’t use Unilocal before i had them come out.

Same experience with many fellows here. I want to give negative stars if possible.
Home Warranty company (American Home Shield) assigned them to my oven job back to August. Within ONE WEEK, the same problem (oven door cannot close completely) resurface. Fortunately it was within 60 day guaranty window, so I don’t have to pay another service call. They ordered the same part (door hinge) and came back a month later. It didn’t solve the problem at all.
Lack of competence: They don’t know how to diagnose the issue and brought THE SAME NON-​WORKING SOLUTION TWICE.
Worst communication: No follow-​up after their visit. I called ASH and they didn’t get any diagnosis from AAR within the whole week.
Hard to make appointment — They won’t show up within a week. It seems they are swarmed by too many service request.
Please stay away if you can.

Same story you’ll read again and again from the other reviewers. Guy shows up hours late, out side of the window they’d promised, no calls or updates, had to come back 3 times to get things working properly, etc., etc. Clearly a bottom-​of-​the-​barrel company who are only able to survive because bottom-​of-​the-​barrel home warranty company First American uses them because, no doubt, they’re the cheapest option.
If you find yourself dealing with them because your home warranty service assigns them to you, you have my sympathies.

We have had very similar experience with AARAPP that others have posted. They have a lack of customer server, timeliness, and expertise.
Much like other reviewers, we had to go through a third party insurance company (American Insurance) as we purchased this appliance repair with our condo (we will not be continuing service with them either). Both companies play a he said/​she said back and forth game that just causes delays for the customer. They have to constantly go back and forth as neither company wants to pay for the repairs. We pay $ 400/​year to have this insurance and the few times our dishwasher was acting up, we spent 2 months trying to get it fixed unsuccessfully. The technician is actually here right now for a followup to install a part that took 10 days to arrive.
They scheduled the appt window for 8am-​11am last Friday in anticipation of the part arriving this week. I DID NOT receive a confirmation call the day before and had to call this morning for confirmation. At 11:00am, I called back and the rep placed me on hold to call the technical who was not available. She told me she would call back when she heard from him. At 11:20, I received a knock at the door and a very smelly technician finally showed up. I explained the issue with the broken handle that we were told 2 months ago was not from normal wear and tear. We’ve owned the condo for 3 years and only God knows how long the unit has been in the condo. The first time a technician came out and replaced the motor, they took a picture and sent it back to the insurance company and said it was not normal wear and tear. Neither AARAPP or our insurance company called to let us know it was not covered. He was confused as they ordered a whole new assembly and only realized the handle was attached when he opened the package.
I spent 90 minutes on the phone a few weeks ago with a real sweet woman for the insurance company and she was able to get them to come back out and not charge another $ 60 repair charge (AARAAP only covers their work for 30 days). The major problem is that even with the new motor, the dishes still have white residue and some leftover detergent is always left in the dispenser.
The customer service is atrocious. I called and spoke to John (only John there, his words) and two days later he told me didn’t remember speaking with me when I asked him to call me when the claim came in form the insurance company. He was then rude when I asked to speak with a supervisor.
If you want anything done, you will need to speak with their supervisor, Art (not Arthur, that’s another rep). Susie the receptionist is the only pleasant I’ve spoken to. This company is horrid and gives it’s customers terrible service. I have also never had ONE person apologize when I call with issues that directly relate to their incompetence.
DO NOT use this company if you want things done quickly, professionally, and with respect.

I would give –5 (yes, negative 5) stars if possible.
Frigidaire scheduled a service appointment with AARAPP for my broken fridge (which suddenly cools only slightly on the highest setting, the freezer is not producing ice). The technician arrived and was already stressed by the parking situation. He came in, saw that the fridge was plugged out, plugged it in, heard the compressor and the fan, and declared the fridge is up an running. Any attempt of my girlfriend, who was the only person present to face the technician, to explain that the fridge is not actually cooling was rudely interrupted, and he pressured her into signing his sheet and disappeared. Calling them resulted in a promise to follow up, which never happened. Frigidaire tried to solve the situation by sending another company. I hope we have more luck with them.
The technician was a chauvinistic a**h***, the company does not actually provide service. Looking at the other ratings here, I am surprised that they are not prosecuted for their scam (yes, dishonoring warranty services in this way is not just, and I am sure they take the money from the companies). Stay away!!!
UPDATE:
The other company came, the technician actually was able to determine the problem by a MEASUREMENT. If a compressor goes bad it starts to draw larger currents, in my case 1.8 A. So my fridge is actually bad, and an exchange of the compressor is scheduled.

Not even worth one star. BEWARE. Inexperienced technicians that don’t know what they’re doing. When my Samsung fridge broke down, AARAPP came out took literally 3 mins to diagnose & told me it needed a new cooling unit which they have to order. After a few follow up calls from me (as by that time the freezer died) they came back to fix my fridge by replacing the cooling unit & the freezer thermostat. I took a day off work to be home for this.
After giving it 24 hrs. Nothing worked, not the fridge or freezer. Called to complain & to send someone out immediately, they sent a technician that was not certified to work with freon to check the system pressure. They then sent a 3^rd technician that thought there was a leak somewhere but did not have a tool to check it & thought it may need a condenser & even then, may not be the problem.
I asked to speak to a supervisor. Nobody returned my calls. In the meantime it’s been 3 weeks. I called Sears. They came out & guess what, the fridge needed a freon refill. It was completely empty — no gas! Can u believe that.
After losing one day of work and $ 375 later, as well as getting my sister to be in my house to wait for tech, not to mention the frustration, I recommend not to use these people.
I’m taking them to small claims court.

WASTE OF MONEY AND TIME! We are new homeowners. Our range stopped working. Signed up for repair online (this was an easy process). First American Insurance scheduled AAR Appliances to come out. The time was 10am-​1pm. Day of repair I called and they said they would be there close to 10. I waited there till 1:30. Each time I called they said they would be there in 15 minutes (That was at noon and 12:30). I left at 1:30 after missing day of work. at 2:30 they called and said they would be there around 3:30! REALLY! I called First American to try to get different contractor, I was on hold for 40 minutes.. They say they will send someone else out… we shall see. Not worth the time or money. BEWARE!
After reading other reviews I am glad I did not give them a dime, but sorry that I sat around in an empty house waiting for 3.5 hours for a no show. (see also: AARAPP, same co.)

I had home insurance and they used AAR appliance repair so i didnt have much choice.
Back in mid 2014 my fridge was leaking outside on the bottom back. A mid 30ish age guy came and told me something was clogged and water was not draining correctly. He said it was not a big problem and he’ll clean it and put things in place. So far, so good. He was honest. He didnt charge me unnecessary parts that were not needed. So I liked my first experience.
Second time, late 2014 I had an issue with the same fridge. This time for some reason inside the left side of the fridge was getting too cold and causing the condensation to freeze and later melt. This caused water to accumulate inside my fridge. I was not home when the repair guy came, only my wife and relatives. Some older guy came with a heavy accent. She was trying to explain to my wife what needed to be done but she didn’t understand him. My wife then called me at work and I had to talk to the repair guy over the phone. Wow. I had no idea what he was saying…“OK OK do what you have to do”, I told him. Now the fridge is doing the same thing but I am reluctant to pay for the same thing as their work is only guaranteed for 30 days and no longer have home insurance.

I wish I could give zero stars. This is one of the worst companies I have ever dealt with. There customer service is lousy, their phone operators are rude. It has been over a month and they still have not fixed my dishwasher. And worst of all, I didn’t even choose this company because they were sent by Sears on a contract to honor my warranty. AND Sears won’t send out another tech/​company because the records show this crowd of dips is still trying to effect the repair.
For a month they have told me I need a new pump, the pump is on backorder. I looked up the part number and could have had a new pump off Amazon in three days. On Thursday they call and say «Pumps in, let’s schedule the repair» and offer to have tech out by next Saturday. I explain that I have been waiting for a month already, can we find an earlier appointment? I drop everything I had going to be available from 10 to 1 today (Monday 06÷01÷15) so I can finally get the job done and when the tech gets here (Inexplicably an independent contractor hired by AARAPP to do the job) ((Yet very polite and apologetic of the situation)) he asked me where the parts are? I did not have the parts and never did. So, of course, the job does not get done. Un. Believe. Able.
If you call Sears to have a warranty repair done, you must specify you want a Sears tech. Our usual Sears tech is a great guy and we never have any problems when he does any work on our machines. How we got to be so in tune to our Sears tech is a review for another day, but suffice to say, appliances SUCK these days!
If you can avoid having AARAPP do anything in you home, I strongly recommend you search for another company. These guys are terrible.
(06÷11÷2015 edit) So, I had an appointment on Monday. Sat at home from 10 am to 1 pm. No show, no call. I called to find out what happened, no idea. Then today, I got a snotty message asking when we could reschedule the appointment that I didn’t show up for. These people are unbelievable.

I hate writing negative reviews but this company was so horrible that I was dreaming about getting to my computer to write this review.
They are by far the worst company to work with for repairs. My home warranty company referred me to them to change my dishwasher. They canceled last minute on me TWO times. Then, two other times they didnt have me in the books for an appointment when I called and made the appointment with them myself. I asked to speak with a manager three times and no one ever called me back.
The repair man didn’t even know what was wrong with the dishwasher, I had to tell him the hose was broken.
Just do yourself a favor and stay away!!!