Sleepy’s

Don’t buy from Sleepy’s, terrible customer service and over priced for the same product as competitors. They claim to have a 100% satisfaction guarantee but refused to take back or exchange my mattress or that of my families less than 24 hours from purchase. They said «the defects were within their parameters». So that’s two times they refused to stand by their warranty of 100% satisfaction guaranteed. Sleepy’s is also a rip off, you can find the same mattresses at other stores for almost half the price, Sleepy’s is just clever in that they slightly change the name of the mattress sold in their stores from other stores so that it’s very hard to price match but if you speak to sales rep they will say it’s the same exact mattress. Then when you find the same exact mattress for less they still refuse to price match. I have American Express fighting with them now as I cannot waste anymore time on this. You will also see that they don’t respond to their customers only until after you take the time out of your day to write a bad review. Then they try to appease you with a carrot to remove the bad review. Why waste your time with Sleepy’s, they don’t deserve your business if they make you jump through hoops and don’t stand by their own written warranty. Buy from Macy’s or Bob’s or anyone but Sleepy’s.

We spend nearly ¹⁄₃ of our life sleeping so comfort during those ideally eight hours a night is key. After realizing that our mattress was developing into a crater after seven plus years of use, it was time for action.
Part of the same shopping center as my beloved Santoor all you can eat Indian buffet, Sleepy’s Glen Oaks was quite sleepy when we entered one Sunday afternoon several weeks ago. It was actually a relief to not be in a warzone of crazed shoppers, screaming children and aggressive salespeople.
On the contrary, our salesman Ken was calm, collected and extremely helpful in showing us the wide range of mattresses available at Sleepy’s. He led us on the journey to comfort, having us identify what felt best and then refining the range of available models.
No hard sell, no up sell, no sleazy sell, just a simple delivery of the facts and discussion of our needs. This is how buying a mattress should be.
And the delivery was as well executed as the day in the store. I was given a time range and fully expected, based on other companies/​services, for the delivery to be towards the end of that range. Instead I was given a call ten minutes before the truck was in the area and the installers arrived right on time. Within five minutes they had removed the old dying mattress and placed the new one in the bedroom. I sat on it, approved, signed off on the transaction and they were on their way.
Email confirmations and receipts followed, another welcome touch.
I really can’t identify any negative from this experience. It exceeded my expectations, which were admittedly low based on past experiences at other «Mom and Pop» shops high on charm but low on actual quality and efficiency. Here’s to corporate efficiency and process management! Good job Sleepy’s!

Went there on presidents day got 50% off and the Mattress professional was extremely helpful in helping me get the right mattress for my budget. I like it.

walked in a few months ago for a special sale/​promotion they were having. the mattress was a serta pillow top that was on sale for 50% off (queen size). after laying on it in the sales person pushed me to buy (no problem with that) i asked to see the queen size stock (in the back) and was shown a sub $ 200 queen size mattress. I was told that the sale was only on the cheap mattress. liars and con artists… ended up buying from sears on a %50 off sale.