Enterprise Rent-A-Car

I am an Enterprise Plus Platinum member, I rent from Enterprise all over the country. Occasionally I rent from this location as it is near my home. The Glen Carbon location has the rudest, most unfriendly, unorganized staff of any location I have ever rented from. They have forgotten to pick me up, they have not had cars available, they stand on the other side of the counter to check you out but never look at you or acknowledge your presence. It’s unreal. If it weren’t my home base, I would never use this location again.

Great pricing and new, clean van. The only thing I saw that they could do better at is when someone has scheduled their car/​van at 9am, they should have it ready at 9:00. We didn’t even get waited on until an hour after we scheduled the pick up. Then when we got it, it only had ¼ of gas in it. I was shocked that we would now have to take more time out of our trip to fill the tank up. We said that was unacceptable. They went and filled it, but it took them 5x’s as long as it should have with a gas station being right up the road. By the time we could finally leave we were 1.5 hours later leaving on our trip then we had scheduled. One other thing to note: if people have to schedule the cargo vans several weeks in advance because they are so popular — as we were told — then you would assume a good business move would be to get a couple more for the demand. Just my thoughts. Overall — the money saved made it worth while and the people we very pleasant after we made it to the front of the line.

Great customer service, lovely staff, great car choices! And CHEAP! Seriously, 4 days in Glen Carbon was $ 100 less than 2 days in LA!

Not a lot of options locally. Over the years I’ve had great service and I’ve had horrible service. Staff seems always in flux. Last rental was week ago. I call to be picked up from repair shop. «Be right there» was hour and five minutes. If they had told me this I would have walked 5 minutes to my parents where I could have waited comfortably.

My first time renting a car last friday, and their customer service was great! Also good/​affordable rates, would definitely recommend.

This Enterprise rental agency is back on my «nice» list, and here’s the contrast:
*This visit, a vehicle in the class/​size I’d reserved was available. No Seinfeldian jokes this time about knowing how to take a reservation, but not knowing how to HOLD a reservation. In the past, I’ve arrived to find no vehicle available in the class I’ve rented, and been given the option to wait for a return or choose something smaller. I imagine that it must be difficult to keep the size of a fleet profitable, and deal with the flukes of breakdowns, people not returning vehicles on time, etc. Still, from the customer’s perspective, if I reserve and arrive at 8, I don’t want to wait ’til 9:30 to get my car. If I reserve a large SUV, I don’t want a standard-​sized car or a minivan. Might it be that the phone call I received 3 days in advance confirming my reservation is a new way to manage inventory? Perhaps I was just lucky.
*The vehicle was clean and comfortable, with lots of options to play with, including the «miles remaining» feature, which allowed me to strategize and successfully return the vehicle with the same amount of fuel that I started with. The mirrors that fold in to the vehicle with a touch of a button were very cool. I felt like I was driving the Batmobile, even though it was a monster SUV.
*No long talk about insurance coverage, though I wanted and accepted the CDW.
*When I returned, the rates and amount in the computer matched the ones on my contract. Twice in the past, I’ve had to point out that I was overcharged.
*Michelle, one of the managers, was especially helpful, and didn’t charge me for the small amount of miles over my 150/​day allotment.
One thing that still bugs me about Enterprise is the way that rental agents are expected to take phone calls while waiting on customers. They seem exceedingly patient with questions about reservations, rates, and payment information for the hard-​of-​hearing or desperate-​to-​rent. But I still don’t like to be standing there speaking live, then lose a face-​off to a ringing phone. Aside from a little craziness at the counter, I had a good experience this time. Thanks, Enterprise.

Friendly.
Easy to deal with.