Wilkins Buick GMC

Great experience shopping at Wilkins. Don was the perfect person to work with – patient, accommodating, and knowledgable. He answered all of our questions and have great feedback on all of the features. I would highly recommend buying a vehicle from Wilkins and working with Don – excellent experience!

Internet price quote was honored to the penny. Arrived at the dealer at 9:45am on Saturday and met with saleman Joe Landi who was very helpful and made the whole experience very enjoyable. Filled out a credit app and was driving home with my new 2016 Outback by 12:30. The financing was spot on as to what they quoted me, no pressure was applied to buy additional services such as extended warranties etc. A very helpful hands on tutorial was given as the car was loaded with bells and whistles and was very helpful. Over all the best car buying experience I’ve ever had.

As I scroll and see all of the 1 stars I think I made the biggest mistake of my life, which is very unsettling. And with the experiences I continue to have at this place I just have to get the frustration out some way.
I have had my vehicle for about two years now and I have had countless amount of issues with my car. For starters I had went over a bump in the road about 2 – 3 months of having my car and my engine light came on, my car started pulsing and I didn’t know what to do. I called my insurance and ask what they suggest, so trying to save money I went Bob’s Automotive for an estimate, he said from what it looks like it was something regarding my cam shaft and to speak with the dealership I purchased my vehicle from. So I called and they said I had no more warranty, I explained I’ve only had my vehicle for 2 months and that there was no friggin way. The gentleman at Bob’s suggested I go speak with the manager and I did (and that was a joke). Not only was he in a mood like why the hell is this little individual in my office but he also claimed I had no warranty. I’m like WTF. So months go by and this new guy I started seeing which is a mechanic says that this should be covered. He called Wilkins himself gave them my VIN and oh my goodness it’s covered. I went months trying to save up money for my repairs to only have these ignorant individuals say «You do have a warranty.» busted my ass. So I deal with Rick, which at the time wasn’t so bad. But now his arrogance has reached my max. As time goes on about 4 months ago I got in an accident and my insurance suggested I stay with whom I purchased my vehicle, as it will speed the repair process up. All I needed was an alignment, and some things that broke in my steering very easy. That was a hefty $ 1,000 odd repair. And they broke something that my insurance had to cover, the fuck; your company should cover your men and there mistake $ 145 for something as small as my pinkie. After that was done my fiancé now Michael same one who told them I had a warranty took my car for my oil change. I had work and was to busy to do so. He calls me and says I owe $ 40 odd dollars for this… I’m like I should have nothing I pay extra in my car payment to have that done for «free». I call and spoke to Sandy because Rick wasn’t available, he looks it up and say «Oh, I see.» and fixes the issue. This last time around THE SAME ISSUE! This time it was Rick. He left me a message saying my warranty expired??? Uhm no that’s for life. I call him back and say that I pay extra in my car payment for them to do that for life, he say’s «Oh, I see now.» why couldn’t what you now see have been seen when my fiancé was there? Money suckers, I swear. So then he fixes the issue say’s it’s because the car is listed under my ex. So my fiancé returns and doesn’t look pleased and he’s a very hard person to piss off. I look at the paper Rick changed MY last name to my exes! Not only are me and Michael engaged to be married, but we have a son on the way, along with my ex and I having a very abusive relationship. On top of it all no one called me to inform me of any change, and that’s not my last name AT ALL. I understand if it’s something that needs to be changed in the system if that’s the case change it to his name I don’t care. That was so disrespectful. Maybe I’m overreacting, being pregnant and all, but I think any woman or individual that’s been in an abusive relationship can relate. And not only that but to do it in front of Mike, you mine as well of kicked him in the balls. I am going to try and cancel the oil changes and go elsewhere I’m sick of Wilkins.

Will never get a sale from me after the experience I had, too many other choices out there

I was searching around for a used car and had a fairly limited range of what I wanted. After going from one side of the dealership, to the other, I finally ended up in the used car area. I popped in on a Thursday, in the morning, and got met outside by Paul.
Paul, from the get go, was incredibly personable. I was a very picky individual and asked a lot of questions, but he handled them with grace and admitted when he wasn’t sure of something. I really appreciate that. Great service from start to finish. Tom, the guy that took care of the payment process, was also a delight.
I did end up purchasing the car from them, same day, so to hell with those other dealerships (cough Bob Bell Ford and Brown’s Toyota cough) in the area that were saying I couldn’t find a car at that price, with those features.
I am happy.

While sitting in this waiting room I will take this time to share my experience today. I made an appointment to examine my GMC truck at what I assumed would be the best idea, a GMC service shop. To be specific, I am using Wilkins GMC service on Richie Highway. I spoke with Chuck and scheduled an appointment. I dropped the truck off in the late hours on a Wednesday so they could begin their inspection first thing Thursday morning. By 3:15, they had yet to inspect the vehicle. That’s nearly 8 hours. I needed the truck Thursday night so I took the truck at 3:15 and agreed to bring the truck back overnight last night. Now, here we are at 3:20, nearly 8 hours since they opened again and I still haven’t received any calls either day. That’s right, nearly 16 hours the business was open and in possession of my vehicle and not one phone call to update me. I am now in the waiting room after just showing up here and being told they have the diagnosis on the vehicle, but need a few minutes to get it together. With the exception of not calling me for updates, Chuck has been very professional. Big shout out to the late night security man who was very professional and helpful with the overnight drop off process. Unfortunately, the people being nice is not enough to bring me back to this business.

I purchased a new Buick last week. My auto specialist was Fred. This guy was great to work with; easy going personality with lots of knowledge about the automobile I chose. The only reason I did not give 5 stars is because there was a small issue with my out of state plates etc. Nonetheless, I recommend this auto sales location and will return again from Massachusetts for other auto sales.

I am very pleased working with Mr. Guido at Wilkins Automotive for oil changes and tire rotations. Have not had a problem and hope it continues this way! Everyone is aways nice and polite. Thank you for your service Mr. Guido!

(4) ~ very good overall for selection of cars & customer service. We were able to purchase & drive away on the same day! And they honored the USAA Certified Car Buying Quote, which means no haggling:) The whole experience was very easy & less stressful.

I am the Owner of a 2010 GMC Acadia (Purchased Sept 2009). I used to change my Oil religiously each time my Indicator showed me. I did that last Aug 2014. In January 2015, after my Battery was replaced (At the GMC Dealership), the Oil Change Clock got reset. As a result I did not get any feedback regarding my Oil Level for 3 months.
Last week, my car randomly started decelerating and kicking back as I tried putting the brakes. When taken to the Dealership (Wilkins Buick GMC, Glen Burnie, MD), I was told that the timing chain got damaged due to Low Oil Level and I had to pay $ 3200 to fix that along with Coolant Flush, Fuel Injection Service, Brake Fluid Flush and Power Steering Flush.
What is unfortunate is that, GMC had a known problem with timing chains (
). Inspite of that there was no acknowledgement of that problem along with the fact that it was their fault that the Low Oil Indicator got reset during the Battery Replacement Service. And to top it off they tagged multiple services (worth $ 1000) which had got NO bearing on the actual issue with the problem @ hand!
I cannot tell you how disappointed I am at GMC and the Dealership’s treatment of customers!
Is there anyway this can be communicated to GM as this can easily be a life risk to ANYONE! Our family with 2 young 5 and 7 year old children travel in that car. I cannot believe GM can be so callous about consumer safety.
I am also attaching a link of receipt of my repairs to demonstrate the veracity of my content. Names and Personal Information has been deliberately removed to protect my privacy.
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DO NOT TAKE YOUR CAR HERE!
I brought my car here (where I bought it) to have the steering fixed. I was having some issues with the power steering.
My car sat for 2 days before I got a call from the mechanic Rick who told me that ALL of the steering in the car needed to be replaced. It cost me $ 2,000! This must be the magic number for this place (see reviews below). I really wish I would have read the reviews before I took my car here. I would have saved a lot of money. I forked out the money because I really needed my car, like most people do, they totally took advantage of me. $ 2,000 later I bring my car home and the next day the check engine light comes on. Surprise! Surprise! So… I take my car back to them. Another 2 days later I get a call telling me that my EGR valve needs to be replaced. That is going to cost me $ 800. Kinda funny how it didn’t have that issue before I took it here huh? I called and discussed the situation with the «manager» Bob and he was not helpful AT ALL. At this point I was not going to be taken for a sucker again, and took it to another mechanic for an estimate. Come to find out that the wrong bolts were used to attach the EGR valve. I have never had this part serviced on my car before. The mechanic was able to put the correct bolts on and tighten the seal. No replacement of the EGR valve necessary. Bottom line is this place is a total rip-​off! Consider yourself lucky if you read and take heed to these reviews before you get ripped off by the service department at Wilkins Automotive.

Sorry, but is is a long post. If you want to skip the story the bottom line is stay away from Wilkins!
We went online to TRUECar and obtained a price for a 2015 Subaru WRX. My son called the salesman, Les Horner, and drove from Annapolis to Glen Burnie to meet with him. He received a trade-​in value for his car and a price for a WRX. Wilkins did not have the specific model my son wanted so they agreed to dealer locate a car. The price for the car was scrawled on the back of Mr. Horner’s business card.
Today my son was searching for the car he desired and found the car he wanted on Wilkins lot! He called Mr. Horner and informed him he had the car he wanted on the lot. Mr. Horner said I must have overlooked it, come in and let’s do the paperwork. We drove to Wilkins and they did have the car. Ok, so maybe it was an oversight by the salesman. What happened next wasn’t. He started to calculate the price and it was several thousand dollars higher than the price written on the business card. All the calculations were one on a plain piece of paper with no explanations and several rows of figures. He asks if this is ok and we say no, it is several thousand dollars off. He pulls out his notes from the night before that clearly show he quoted a WRZ Limited. I say we are too far off. Why did he waste our time? He didn’t honor the TRUECar price or the price from the previous evening. No apology from Mr. Horner.
I asked to see the sales manager and was introduced to Mr. Jay Danick. I asked Mr. Danick why the huge price disparity? He said, «We made an honest mistake and priced the wrong model.» I said I was pretty disappointed as Mr. Horner’s notes clearly stated the Limited model and this could be construed as bit and switch. Mr. Horner never acknowledged the pricing «error». Mr. Danick indicated he had already «yelled» at Mr. Horner earlier in the day for the mistake.
If they knew there was a mistake early in the day, why weren’t we told when we called and made the appointment? If they knew there was a mistake, why didn’t Mr. Horner bring it up as soon as we sat down? He acted as if he was unaware of the error.
Stay away from Wilkins Subaru. These guys do nothing to improve the stereotype of smarmy car sales persons. This is bait and switch and they do not honor the TRUECar pricing.

I purchased a Certified 2011 Buick Enclave from a dealer in Round Rock, TX in about April of 2013. Before we moved to the Annapolis, MD area, I took my vehicle in for oil change and servicing — they fixed the fuel sensor and reloaded software on the navigation system but the nav wasn’t bug free. I moved 1 month later and have proceeded to put very little miles on my vehicle bc I work from home. Fast Forward to mid-​November and I took my Enclave to Wilkins for tire rotation, oil change along with the larger issues of losing all sound and the passenger heated seats.
Everything I mentioned as a problem was addressed. Service took about 1 week and I received a loaner vehicle (part of having purchased a certified Buick). Wiring/​Electrical issues are usually the most difficult to address and I’m happy with the end result. Rick updated me daily so I was notified of their progress as well as any part or diagnosis issues. My nav is MUCH improved, the seat warmer works and I have my sound/​Bluetooth/​etc. back so I’m very relieved.
Overall, I think they did a great job. I don’t mind the long time to diagnose since they also completed 2 safety recalls and because I had received a loaner. I’d rather it be correct.

I have 2 reviews about this place and they’re both not good.
First, the buying experience.
If you go take a test drive, they hound you incessantly after you leave. I received 4 phone calls in one day alone. 2 voicemails. If I want your car, I’ll come to you. No need to keep ringing my phone.
Second is the service department.
I bought my enclave elsewhere, but had some service done here. Rick Guido is one of the worst service people I have ever dealt with. He seemed more than annoyed and grumpy to explain to me what the problem was for a $ 2000 repair. Eventually my case was taken over by Patty who was more than helpful. But besides Patty, from the service manager on down, the people were rude and grumpy to deal with.
I have an Acura (another mid luxury brand), and the service at any Acura dealership blows this place out of the water. Since I live in Annapolis, this is the closest dealership and going elsewhere is a hassle. This dealership is the reason I won’t buy another new or used Buick (along with the faulty mechanics no one stands behind). Check forums online before buying a Buick. My experience isn’t the oddity.

I just bought my first Subaru from this dealer and I have to say it was the best new car experience I’ve had. I ordered a new Outback and they honored the True Car estimate I brought with me. The car also came in about a month earlier than the original estimate (although that’s not something the dealer controls). They really listened and never made me feel like I was an inconvenience. I would definitely recommend using this dealership if you’re looking to buy a new Subaru, and Dennis Sanoske was a great sales guy!

We needed a new vehicle cause my 2004 ford explorer wasn’t going to last much longer. I discharge the Subaru vehicles off of ship and love how they handle. Next step finding a dealership. I went on
to look for the car I wanted. It came down to 3 dealerships. Dan Fisher from Wilkins subaru went above and beyond to get me the Forester that I wanted. They were fast wonderful very friendly and patient. Granted I didn’t get what I was truly looking for in a trade in. But I took the good with the bad. I love my new Forester. I recommend them. If they don’t have what your looking for in a Subaru they can get it. Thank you.

If you’re trying to decide where to purchase your vehicle or where to have it serviced and you actually have time to make a choice, don’t go to Wilkins. The service is poor and you honestly feel like they don’t give a *&^% about you when you get ready to leave.

I have had my car in their service center for the same issue four times. They have the worst service department. Sit in the waiting room and everyone just sits around and complains how horrible the wait time and customer service is!

I purchased a Buick Encore, I love it! The salesman was great and made the experience of buying a vehicle very pleasant. I will defiantly return for my next buying experience!
Thanks so much!
Laura

We’ve had consistent and repeatedly excellent service at Wilkins. After trying several other service departments in the area, we found Wilkins years ago and have stayed with them much to our delight. When it was time to purchase a new Subaru we didn’t think about any other dealership. The salespeople are polite, the service department is efficient and communicative, and you may very well get chatted up by the owner, who makes the rounds to ensure everyone is being taken care of and happy. This is an establishment that prides itself on professionalism and customer service, and it really shows.