Enterprise Rent-A-Car

I will never be renting from enterprise again! They did not help me out at all with my rate. There were a couple scratches on the car which yes I understand I have to pay for that but the employee told me they were going to notified me after they get the estimate and nobody ever called me and they filed a claim with my insurance company without letting me know. It seems like the managers talk in circles and they really do not care about what’s best for the customer I strongly suggest nobody Buy from this location they don’t care about customers they just want your money.

Horrendous service. I have used enterprise for years and i have always been so pleased with their service. Im a small business owner and I understand you must go above and beyond for your customer. I do not expect much, but when I asked to be valeted down the street I was told it was to far (5.3 miles). Keep in mind, I called beforehand to verify that it was ok. When I showed up a gentlemen whom I will not name was extremely rude and unpleasant. I tried to give him the benefit of the doubt because I thought maybe he was having a bad day, but he was so condescending it made me uncomfortable speaking with him. I’d suggest staying away from this enterprise location.

I rented a car from this location while mine was being repaired, and I was very pleased with the service. They were friendly, accommodating, and pretty quick. I dealt with Adam (both when I picked the car up, and dropped it off), and he was very helpful!

Very friendly, it was crazy busy when I went in but my agent did not blink an eye or lose her cool. They were extremely supportive and accommodating as my rental needs changed over several days. I was very pleased with my entire experience
JL

Just to follow up on the current status of this:
I finally, not timely I might note, received a call from a female manager. She was of no help. She has «viewed the photos, and it’s very clear that [I’m] responsible.» I demanded to talk to her boss. He did call about one week later, but I missed him. I received another call from him, but I awaited documentation before returning his call. About two weeks later, my blood pressure had come down enough to give him a call about the ridiculous bill I received. He was unavailable, and I have not received a return call, but considering I waited a bit to call him, my displeasure has not yet reached a high with him specifically.
But let’s discuss their demand package… their pictures are underneath of the car. I would like to point out from my previous review that a less than satisfactory checkout was done on this car (which I didn’t know until I returned it and learned of all their checkout policies). Furthermore, I guess now we all have to crawl underneath of cars when we rent them to make sure it’s pristine, and then on top of that, we probably shouldn’t drive them anywhere, including off the lot, because it could result in dents underneath of the car.
As of this moment, I’m still insisting I did not cause this damage. Enterprise will claim that there was no preexisting damage, and I am countering with no one would know because no one knows who did proper checkins and checkouts on this car. I know it certainly wasn’t inspected properly when I received it, so it is only right for me to make the assumption that it wasn’t any of the times before.
This issue remains unresolved, and I will be turning them in to the BBB for another attempt at resolution. Also, keep in mind they still have my deposit. At this point, they can keep the deposit and disappear, or we can continue arguing. I have attorneys… we can argue.

I will not recommend this business. When I picked up my car there was a family on their way to a funeral. All that they had was massive pick up trucks and this family needed to travel for the funeral. Of course this would mean higher fuel cost and an uncomfortable ride. The employees made no attempt to accommodate that customer. This should have foreshadowed how I’d be treated.
Foolishly, I proceeded with my rental. I had a reservation for a car, but of course they only had dodge 1500 trucks. I did not want that vehicle. They said I could swap it out another day on my way home from work. So I tried. Still no cars. I ended up getting a car over the weekend. All seemed good.
Except when I went to return the car the personnel there accused me of damage that I am certain was there at the time we checked it out. Looking at other reviews after the fact, I see this location has been known to do this before according to other individuals. While I understand a business needs to protect their assets, this location fails at considering treating customers with decency and respect.
I would not recommend this location. If you have no choice please be sure to protect yourself by paying close attention to the walk around. Take pictures and document everything. I do not have good faith or trust in this location. I think I would know if I was in an accident. No one that doesn’t like being called a liar should make this their first choice.
UPDATE: I have responded by e-​mail to the request in the response. It is my hope that this is resolved to all of our satisfaction for all those involved. I will update this at the conclusion.
Update 2: while the higher up corporate types seem to at least be concerned, after a week of not returning my calls, the branch manager charged my card that he had on file without notifying me.
It was a $ 200 charge and is am told that I will be refunded some of it if the repair is less and told it would be no more. As he did not contact me first and I will not be made aware of the details of the estimate or even a receipt of the repairs, I find the entire process shady.
To be clear, I do not have an issue with Enterprise overall, but rather this particular branch. I feel that this branch and it local manager at the very least did not respect me or my family and at the worst may be taking advantage of me financially. I have had wonderful experiences with the Enterprise on Ritchie. This one on Crain doesn’t have the cars people reserves, is unconcerned with customer service, and please be very diligent with the walk around of the vehicle. I wish I had check reviews sooner and asked around as I have found others at my company have had similar experience with this particular branch.
For clarity again, Enterprise at other sites I have had good experiences. I do not recommend this particular branch.
Final update: the charge was cut down to $ 75.40. I still am deeply dissatisfied and frankly offended with how this was handled. I surrender. $ 75.40 is less than I expected and I really can’t prove my position with them. I appreciate the communication from regional and corporate management, but still feel this particular branch is not worth a return trip with so many other choices available. These were a rough few weeks dealing with this branch.

This Enterprise was the most awesome experience of my recent car accident. They were helpful, professional and right on time to pick me up from my house. Everything was in order and ready to go. I can’t say enough about what a great experience it has been dealing with this Crain Hwy location. I had Valerie help me and she was really a cool lady. All in all, the best place to rent a car. Very satisfied!

My reservation was transferred to this location by the Security Blvd site, due to its proximity to BWI the day before my schedule pick up. Note: $ 200 difference from picking up from airport. I called the Crain Rd. location to insure they had the car class available that I had booked. The original booking had been made via
and had a very good rate. They insured me that the car was available and would be ready for pick up the next day. We took a cab to the office and presented our information, to our surprise they did not have a car available in our class, but we could upgrade to a different class for an additional fee. We refused, we felt we had called to insure the car’s availability and it was not available. The manager Andy Gaeta said he would not upgrade our reservation because of the discount we had received from Costco. He called around and found a car in our class and told us we would have to wait about a half hour. Well we sat from 10:20 to 12:00pm waiting for his staff to pick up the car from another site. No offer of coffee, where as other customer came in and were offered coffee or water. So would I rent a car from this site again, NO! Will I be writing to corporate, yes? Stay away, especially if you receive a discounted rate. Their customer service and management sucks

I like to try different cars. I drove Yaris last week. I did not like how it drives. It’s a very basic car and economical in gas, however, it’s a very noisy car. Enterprise was trying to make me rent the Fiat 500 but I don’t want to because it’s too small. I was ready to back out because they did not have the Nissan Versa. I think this branch has a limited selection of cars. There was a long wait even for a ‘Plus’ customer. I would not recommend going here.