Atlantic Fitness Repair

Wow, if I could give them 0 stars, I would! I reached out to AFR on a Sunday. I understand that they are a small business company and I saw they were in my area, so I wanted to support a local business. Well, this is what threw me off: They contacted me back three days after I had been calling and emailing them. They do NOT answer their phones. If you get the voice mail, you will hear that the recording has children in the background so I assume they are run out of someone’s home.
I finally got a hold of Cate (she didn’t return my call, she emailed me), and she said she’d get back to me with a time and date shortly. Well, that was a Wednesday at 9:00 AM, come 4:00 PM, I am about to leave work. So, I called her and of course, no one picked up. I sent an email asking that she contact me at her earliest convenience so I can make arrangements for the next day (myself or my husband stay home from work). I left her my personal email address (we had been communicating through my work email) and I left my phone number again.
To my surprise (NOT!), I didn’t receive a call or email from Cate that day. When I got into work the next day, which was a Thursday, I saw that she had emailed me around 8:00 PM to my work email even though I clearly stated that I was leaving work and to please email or call me personally to communicate. I guess she completely ignored or read over that statement. OK, whatever, it was a small misunderstanding. But in her email, she had offered for a tech to come out at 2 PM. I was already at work and so was my husband. Still, no biggie at this point. So, I immediately respond and let her know that if she could just let me know what times they have open and what days, I would work around them! I am still trying to be supportive as I know they are a small business. This was at 7:30 AM. Cate doesn’t get back to me until almost noon and only says that she would «get back to me once she can reach some techs and see what their schedules are!» WHAT! Aren’t you admin? Do you not keep up with scheduled appointments? OK, fine, whatever! I let her know, once more just to be clear that if she contacted me after normal business hours like she’d done the day before, could she please call on my cell or email my personal email address.
Guess what? I don’t ever hear back from Cate that day or the next day. I called two times, and by this time, it is Friday, almost noon and I am irritated because they still have yet to answer their business phone or respond to my email. I decide to call once more around 11:30 AM before lunchtime, and what do you know… someone picks up, but it isn’t Cate. It’s Cate’s son, little brother, intern, who knows who he was??? But he was totally unprofessional. The reason I am referring to him as a child, playmate, etc… is because there is no way he is on the payroll. If AFR is paying this guy to give service, he should be fired IMMEDIATELY!
He told me that their service is out right now and that is why they couldn’t call or email anyone back today… but you are on the phone with me, so how is that so? He responded with: «Ma’am, what is your name and what did you need because Cate isn’t here right now and I am the only one that can help you!» I was turned off from that point on. I tried to let him know that offering a day of appt was not convenient and I was very willing to work around their company’s schedule if only Cate would have given me a damn schedule to work around. He told me that there are other companies that service treadmills if I no longer wanted to work with them! I said, «Ok, great, I will call Techmotion then!» He responded with, «Good, I am happy you will call them!» What the hell kind of customer service was that? If this is the way they operate, I am telling EVERYONE not to give them one red cent. Funny thing is, this service was for my personal treadmill, but I work with a company that sells and remodels them and we are always looking for good companies on the up and up and local that we can give business to. That guy totally blew it. I would never give them any business ever again.
You have been warned. Steer clear from these people!

I needed my treadmill repaired recently, winter is coming and it had some issues that developed last spring that I have been putting off until now. The striding belt had begun to slip and even though I am good at adjusting it with the little tool provided when I bought it, I couldn’t get it to stop hesitating/​slipping even after tightening it pretty tight. I felt like I was over tightening it, and since it wasn’t doing the trick I loosened it back up and decided to locate a professional as I paid a lot for this thing and didn’t want to make things worse with my ten thumbs.
I had no idea who to call for this, but it turns out there are businesses dedicated to fixing fitness equipment (makes sense). I Googled «Treadmill Repair Maryland» and Atlantic Fitness Repair came up as the first hit, so I called them first. I went over the issue with an actual technician (my actual technician it turns out, they do not start you off with some customer service rep, you get an initial phone consultation with the actual technician who does the service call). They had excellent customer service over the phone, and true to what is written on their website, they quoted me a flat fee for the service call and there were no hidden fees or surprises on the final invoice at the time of service. The entire repair from start to finish went very smooth, and there were no surprises or problems.
They were able to fix my treadmill on the initial visit which was awesome, and the tech showed me as he worked what he was doing/​finding. The tech was very professional, and obviously knew what he was doing which was a relief (complete opposite of the cable installers lol). He even had the little shoe protector covers as it was raining the day I was scheduled.
I live near OC, and I figured they wouldn’t even come this far before I called them (their office/​warehouse is in Glen Burnie), but they do and the price was very reasonable imo considering how far away I am from Glen Burnie (the service call was $ 125.00 flat fee). I asked the tech to do whatever maintenance the treadmill might need since he was there, and he cleaned the treadmill, vacuumed it out and applied tread belt lubricant, showing me how to do it so I can do it myself in the future. I bought an extra supply of tread belt lubricant so I’d have it on hand. The extra maintenance work and years supply of lube I bought only added $ 30.00 to the bill (making the final bill $ 156.80 for everything, the repair, the maintenance work and the years supply of lubricant for me to have on hand). Very reasonable and a great deal in my opinion.
Would highly recommend.
**My second five star review of my total reviews, I must be having a lucky month! Now I just need to find a decent car mechanic that gives me the same level of service and professionalism…

I really couldn’t find a good category for this company but this is about as close as I could get.
These folks do fitness equipment repair with a specialty for treadmills.
I bought what a lot of companies consider to be a «mid-​range» treadmill even though it cost over $ 1,000 at the time. I wanted something for my home so I could avoid the gym.
Over the years, it developed a small issue that I wasn’t sure how to fix myself (I’m really not a handy man type). I looked and looked on the Internet and finally found Atlantic Fitness Repair.
They were quick to respond to my e-​mail with a quote and set an appointment right away. When the technician came to my home he was able to diagnose the problem easily and do a quick repair. He also took the time to look at the rest of the treadmill to see if there was anything else that might need some maintenance or repair.
All in all, a great experience with an honest and reasonably priced service. I recommend these folks to anyone who has fitness equipment (commercial or residential) in the Mid-​Atlantic area.