AAA Car Care Insurance Travel Center

If I could rate them less I would. It is not the car care center (which is overpriced) that I am rating, but AAA itself. My car broke down on the road after having smoke come from the hood one day. I used one of my 5 triple A service calls to have it towed to this car care center. The next day, I decided to not have my car diagnosed for $ 112, and to take it to a mechanic about 3 miles away (which triple A said they would not cover since it doesn’t fall under an emergency). There I was stuck in the middle of nowhere and decided to drive my car down the road. I thought the car was about to make it before smoke came out the hood and I had to pull over again. I made a call to triple A since it was a roadside emergency away from their car care center, and they told me I was making up an emergency to use one of my roadside emergency calls which is under my membership… On a hot day, with a phone on 10% I had to spend $ 100 to the nearest tow truck company to tow my car 3 miles. I am very unhappy with the way triple A treated me on those past few calls, and the demeaning tone both the associate Alvin and supervisor Stanely Johnson (if those names weren’t made up) because they talked to me with such indignation and animosity as if I wasn’t a customer, let alone with auto-​pay! They are ridiculous and I will never be customer to triple A again. When you really need a tow, don’t count on them or the unreliable dispatch to the nearest tow truck service.

Flat tire off of Rt. 50 and Ritchie Hwy in Annapolis. Very disorganized, took 3 phone calls from AAA for them to figure out where I was, they had sent a tow truck to DC. Took almost an hour for help and then I was asked if I wanted to be towed 10 miles near my house, not telling me that would cost an extra $ 40 or he could have changed the tire there on the spot for free. Feel I was ripped off. Thinking about dropping them for the abuse.

This is a great location with friendly staff members and efficient service. I haven’t serviced my car at this location but have used my membership for other services and had positive experiences.

This is my first year with AAA and I must say if you don’t have it, get it! I am hooked and will continue to be a customer for years to come. My membership has already paid for itself twice!

Great service, friendly staff, efficient personnel– a perfect reason to join AAA. Hopefully you won’t need them but if you do they are there for you.

Today I hit a curb and popped a tire. I called AAA in Glen Burnie and spoke with Steve. They didn’t have the tire I need in stock but when I arrived Steve was out picking up the tire as he said he would when we spoke on the phone. Thanks Steve and AAA Glen Burnie! By the way I called a local tire store. They would have to order the tire I needed so I couldn’t get it today and the cost for a comparable tire was $ 40 more.

If you don’t have AAA membership I highly recommend it. I like this location. My premier membership gives me access to great discounts on fluid and other services for my vehicle. I would also recommend calling ahead and setting an appointment. They have a courtesy shuttle available as well.
Their membership gives you access to great discounts at other stores like Pearl Vision, Payless, Hertz, Penske, NAPA, and many more. They have a large selection of maps and travel books available for free to members or a fee for nonmembers.
I wouldn’t recommend their DIP program. They seemed very disorganized. You also have to basically stand and take the test because there is no testing area. I passed so it’s all good, but I wouldn’t take it here again.