Value City Furniture

Being in retail I see that negative reviews are posted all the time and rarely positive. I had already purchased a bunch of stuff from here and my most recent visit didn’t yield any free bees nor was I in search of that. I am writing a review to let Karen Lynch the Sales Manger know that her professionalism and kindness has left an impression. I have a very minute issue that I needed to address and she helped with a solution. Often as a consumer we like to let the world know how upset, angry and disrespected we felt but not often enough how pleased we are unless we get a hand out. I received nothing in addition to the warrantied item I was entitled too but was pleased the way it was handled! Thanks again Karen and you did great! =)

Will never get furniture from here again. When we ordered a bed set and sectional they told us it was all in stock and we would get it in four days. Get a call a couple days later and they said everything except for the mattress was out of stock.
Two weeks later and them changing the delivery times five or six times we finally got our stuff. The mangers there aren’t good either. In particular Karen said there was nothing she could do for us even though our entire order was messed up.
We recently purchased more furniture from another place and it was an easier process STAY AWAY!

My boyfriend and I had just bought our first house, so we needed furniture for every room. We looked at a few places and decided value city had the best prices. We went to the store and picked out a new living room set, kitchen table, and bedroom set. When we ordered everything we were told that one piece from our couch would be on back order and we would receive it the end of May. I live on the eastern shore so the only day they deliver over here are on Thursdays. The delivery people came and as they were bringing up the bed set, they hit the wall and put a nice ding in the wall. My boyfriend was here at the time of delivery and noticed that we were missing a dresser and the bed support. He asked the delivery people where our other two pieces of furniture were and they said they were on back order until the end of May. We had no idea that those two pieces were on back order when we ordered it, we were told only one piece would be. We had called the store to complain so they gave us back $ 100. We had to sleep with the mattress on the floor for the first month we lived here. Value city had called to confirm the delivery of our remaining furniture to be delivered Thursday may 28^th, the Sunday before as well the night before. My boyfriend and I were both working at the time so my mom took off work so she could stay and wait for the furniture. She waited for quite a while and our furniture never showed up. We never got a call, nothing, they just decided not to show up. I was furious and called again and complained. Their reason for not coming was that one piece was on back order until the following Thursday so they were just gonna deliver everything at once. Which is fine, but I would have like to of known that and not had my mom waste her time sitting at my house all day waiting. When I called I called corporate to complain and say what terrible service this has been. The girl was not very nice and didn’t seem to care that my furniture was still not in my house after living here for over a month. They reimbursed me another $ 100 but that didn’t make the furniture that was promised to be delivered show up. I had the worst experience with value city, and I refuse to ever shop there again. I would give this zero stars if I could.

This review is for the delivery part only. When I purchased my bunkbed over a month ago they were on back order which was ok cause we weren’t moving to our new house for over a month anyway so I set up deliver for 5÷29÷15 and specified that I needed an afternoon drop off because we had to work in the morning so today (5÷28÷15) since I had not received a phone call to confirm time and delivery I called and was told that we are first on the list for drop off at 8:45am and they were not willing to change it for me. I was told that I would need to reschedule for another day. I am beyond pissed because I was assured at purchase that an afternoon delivery would not be a problem. I can’t take another day off of work to go sit and wait for them. I was supposed to get a phone call but never did, no apologies from the person answering the phone. I don’t think I will be going back.

Furniture at a value is this stores goal. To shop at this vendor does not insinuate poor, you’re simply in the market for quality furniture and pray that you find it. Unless you’ve educated yourself on what to look for when shopping for pieces, Ashley, Basset, VCF, and the like can have the same level of quality… but the pricing will range. There is only one brand I found to be the best here, and that’s what I purchased, specifically from this location. It has been 2yrs, and thus, far the one time I had an issue, the repairman showed up determined sloping defect, and replacement was made. I’m only giving 3 stars, as I find 90% of their furniture is nice in appearance with below grade workmanship. Despite this assessment, having visited VCF several times, prior to making that single purchase, unless you are willing to pay Ethan Allen bucks, don’t assume that another popular store with advertisement will be better. Do your homework and educate before you leave home… so you don’t whine up with a glued table and stapled sofa!

I was in the Glen Burnie store on 8÷14÷14 looking for a sectional sofa. I had been other places but wasn’t finding anything in a style I liked that would fit my space. Low and behold I found it at VCF! not only that, but at a great price. Well buyer beware, you do get what you pay for. I had the delivery set for 9÷5÷14 as I had to make arrangements to get my old furniture removed, and at the time the piece was out of stock. I was going to be off at that time I just added an extra vacation day. Three days before the delivery date I would get a couple of calls a day confirming delivey. Well, the morning of delivery I get a phone call saying that the sofa part of my sectional was in, but not the chaise part. Now, how are you going to confirm delivery less than 24 hours prior and then the day of delivery say part of the delivery is on back order, and for another 5 weeks! I spoke to everyone from corporate right down to the store and all I got were sorries. They lady I spoke to at the store, Karen (no last name) seemed to only want to get me back in the store to pick something else out, no doubt at a more expensive rate. She said it not just once, but several times, even after I explained to her I had already painted to compliment the color of the furniture. Nor only that, the delivery man called me at 10AM to tell me he would be there in 20 min. It took him 45. Also i was told that furniture orders could only be held for 10 days (no one told me that at the time of sale). So if orders are held for ten days, then why didn’t i get my furniture? No one made any effort to offer me a discount, or anything to placate me.
While I was there I also saw a bedroom set, and an entertainment center I liked. I was going to come back, but after this experience. I guess they aren’t too concerned about the 2000 – 3000 dollars in sales they lost. Also I will be spreading the word, DON’T SHOP VCF!!!
Followup: I just got a call from customer service, Miss India Stevens handled my claim. I have to say she was the first person I spoke to that was concerned about how upset I was. She offered me 50% off on my delivery, and 10% off a future purchase. She also checked and confirmed that I am scheduled for delivey ¹⁰⁄₁₀. She said the manufacture didn’t deliver. No one told me that earlier. As long as the ¹⁰⁄₁₀ date is honored I might give VCF another chance, stay tuned.

Oh EMANUEL, Emanuel Emanuel… there’s always something in a name! From the the time I set my foot on The Value City Furniture Store on route 40. It was you that made my experience a lifelong memory. From professionalism, to saavy of personaltiy, to excellent customer service and a strong prophetic sales history of vast experience. You caught the vision and sold me all of my hearts desires. From a beautiful king size exclusive gallant white bedroomset, that I was suppose to purchase somewhere else. But when my eyes hit the prize at Value city I was sold. Moving on to also purchase a dining room elegant glass table with heavy dark wood with a splash of silver metal poles dashing threw the wood base. I also took a trip to the beautiful glass end tables and server that we brought. Talk about the entire house being furnished and equsite to taste. So with a heartfelt thankyou to The Sales Representative Emmauel. Thankyou for your patience your drive, zeal and enthusiasm. Our lives have been forever changed threw DESIGN. Thankyou Value City Furniture. IF I COULD SAY THE NAME OF YOUR STORE IN FRENCH I WOULD. Because theres more there than meets the eye! To the clerks at the desk especially veterans of the business Thankyou. To the manager and delivery men thankyou. You all were great!,

They left a comment to contact me in reference to issue. Guess what? Suprise they never called, no suprise. They make claims they dont keep, and have terrible customer service mainly corporate office. They just make me so furious They lost money bc of their mistakes but then like oh well. Thats ok ill take my 4000 order to Ashely! And ill share the story and so will everyone else, companys should at least honor their word and try to please customers.

The fist guy I worked with Issac seemed like he was in some sort of rush. Not very friendly in my opinion. Something told me to comeback to the store the following day a I got a guy named Mike he was cool as a fan. He was still willing to help and offer me advice even though he wasn’t getting the commission for the sale. He saved me $ 164 on shipping, he told me to just rent a truck for 19.99 for 72 min from home depot. The pick up of the furniture was a NIGHTMARE I got there the guy didn’t even look before he told me someone already came to pick up my furniture that I already paid for mind you! EXCUSE ME? Then he kept rambling on about how he had no help and they want him to do everything himself. SIR, I DON’T CARE I WANT MY COUCH AND LOVE SEAT THAT I PAID FOR, DO YOUR JOB PLEASE! I did’t say this to him of course. Anyway, they end up finding my stuff but let me tell you WHAT A HASSLE. The deal for the love seat couch combo was so good and Mike was cool so I gave 2 Stars.

I think this place is a hidden gem for furniture. I kind of used to turn my nose up thinking it was cheap quality at cheap (er) prices. When I was looking for a new couch for my apartment I knew I didn’t want to spend a HUGE amount. Just wanted something that looked nice.
I went to VCF one day with my Mom who is a furniture lover and she was blown away by the prices and the quality. She had recently purchased a new couch down the road for almost double for what I have.
They have great customer service, no one followed me around and when I DID want some help, they were very courteous as to not lay on the salesmen ways too thick.
I will definitely return here FIRST when I need new items. This place is great. Delivery was efficient, early, and overall I’m blown away.

I would recomend this VCF if you want to buy quality furniture at a decent price. We bought a couch, loveseat and recliner here. The prices are unbeatable and the service is decent. The ottoman that we bought was defective, so they brought us a new one with no questions asked.

The family and I was looking to buy a kitchenette set. My wife saw a great deal that was offering a table & 4 chairs for $ 199. The table has a marble top and the chairs are leather; I thought it was a great buy from the start. And we usually buy the warranty in case something happens, the store will take care of it.
Before we could finalize the deal, the saleswoman made a comment against the chairs, saying they were cheap. I understood quickly that she was simply trying to get us to spend more money but she went about it the wrong way.
Needless to say we spent and extra $ 380 on 4 different chairs that ending up not fitting the table as we tried to push all 4 of them under the table. And since this furniture store is «showroom» only; the saleswoman ordered the chairs and had us pick them up at the Landover, MD location. What a nightmare.
I ended up taking the chairs back to Landover & waiting at their customer service counter 2 hours before they refunded us the extra $ 380. Then I had to wait another 5 days for the actual chairs that came with the set to be ordered.
In my opinion, the original saleswoman at the Glen Burnie location was lazy & demonstrated poor customer service We won’t shop Value City ever again.
Buyer beware.

Who the hell checks in and writes a review about a Value City Furniture? This guy. That’s who!
Let me say that I haven’t purchased anything from VCF, but I’ve been in here a couple of times. I wanted to buy something, its not like I’m poor and don’t have the money to buy value furniture. Much like Fox Mulder, I wanted to believe. I wanted to believe this place had some decent furniture. In the end, I found out that it was just some guy in a gray suit probing people.
The wife and I stopped here looking for a coffee table and end tables. We are still without a coffee table or end tables, so that should tell you that we didn’t find anything. First no-​one bothered to even ask us if we needed help with anything. We walked by a couple of lax employees who were more focused on their texting than on their customers. Shame on you minimum wage salesperson.
I’m not going to lie, the selection was disappointing. I get it, its just a showroom. Well shouldn’t they show some alternatives? You’d walk down an aisle and you were sure that you saw the exact same table, with just a little different stylistic detail in the previous aisle. «Oh, this one has tapered legs.» What the hell? And is everything dark brown or black, how about some choice VCF?
I don’t think we’ll be going back. But I will give them some credit, they do have some decent looking dining room tables. So if we were looking for those, maybe the trip wouldn’t have been such a waste. Unfortunately, we were searching for end tables and a coffee table… so yea, not so much.