Leelanau Vacation Rentals

The town of Glen Arbor with its beauty and charm is like stepping into another country.

We stayed in the beautiful town of Glen Arbor over the past week. My family, my sister’s family and my mom — a group consisting of 3 kids under 5 (and 1 under 1) — decided to split the cost of the house instead of exchanging Christmas gifts this year. We checked in on Sunday August 2^nd 2015 — 10 minutes before a storm came through and ravaged the entire town. The storm took out thousand of trees (my estimate) and left the entire area all the way to Traverse city without power. The house across the street lost 10 trees and was damaged and several large trees made the road impassable about 50 yards away. The entire town remained without power until Friday afternoon and power and water was restored to our unit on Friday evening. The entire town really came together, cutting trees and clearing roads. Arts Tavern and their generator and running toilets and delicious breakfast were a god send. The town hall was open to all and had bathrooms, some food and hot coffee in the mornings.
So now on to Leelanau Vacation Rentals — not once did anyone come to check on us, make sure we were ok, that we had water, that we knew about the resources available, let us know what options were available. The only communication we received was an email to current and upcoming rentals that was MUCH more focused on ensuring that the future rentals didn’t cancel vs. ensuring that the current renters were ok/​alive. On Wednesday we all decided that we couldn’t take it any more without a shower and checked into a 2 rooms at hotel in Traverse city for the night. Prior to leaving we checked in at the office as they were finally «open» to inquire as to our options. A confused seeming, but pleasant employee told us that if we had left earlier we could have been given a full refund, but now they were likely giving 50%. We asked several questions with different scenerios, but she was unable to really elaborate. On Friday, prior to getting power back, we stopped in again and spoke to the owner. She was incredibly rude during the entire conversation, stated that they could give a 50% discount (but I feel confident that no money would have been offered if we had not asked). She stated that since they didn’t cause the issue that they shouldn’t have to comp anything. I stated that even at a 50% discount that still amounted to paying over $ 100/​night for camping plus our increased costs for hotel rooms, eating out, ruined food, etc. She stated that the Homestead was not giving any discounts. I offered to pay the full nightly rate for the days with power (Friday and Saturday) and the most expensive camping rate at DH Day campground for the other days — $ 40/​day.
This owner was more interested in ensuring she got every dime possible out of us regardless of how satisfied we were. She had nothing but excuses and was extremely rude as we tried to work out a solution that would be mutually beneficial. So far, despite having been told that the rental rate would be 50% I have not received a refund to my credit card even though power has been restored for 2 full days. I have every expectation that the only way i’m getting that money back is if I call there and request it AGAIN.
Please do go visit Glen Arbor, but DO NOT rent from this company — they don’t care about their renters at all once they have your money.

Very nice on the phone while they’re taking your money. Zero customer service. They don’t give you the keys to your rental until you’re paid in full. My rental was not ready on time. When we finally got in, it was infested with mice. They said I could expect that in Northwest Michigan. When I complained about the peeling paint, filth everywhere, and writing on the walls of our rental, they referred to it as «wear & tear.» When I complained about the unsanitary old toothbrushes cemented with toothpaste to the inside of a bathroom drawer, dirty dishes left in the dishwasher, dirty towels, cockroaches crawling across the walls, and mouse poop in the house, I was told by the manager/​owner, nothing would make me happy and if I didn’t like it, I could leave. Easier said than done with a party of 7 on July 4^th week during the Cherry Festival. We spent a whole day cleaning the unit to the best of our ability. We stayed there because we had no where else to go. The property was dilapidated, smelled of mold, and the landscaping was completely overgrown. Looked like it hadn’t been taken care of in years. Do not rent from these people unless you have someone check the property out first, in person.

Wonderful business! This place has saved my family more times than can be counted. My whole family lives up in this area and we’ve asked this company to do many different (sometimes even odd) tasks for us regarding our condos and they’ve always done it and did a great job!
I got locked out of my condo and the rest of my family was gone a while ago so they gave me their key they had on hand (after verifying who I was first!) and totally saved my butt! Also asked them to do random things before like moving a couch for us and greet service companies for us when we wouldn’t be home.
EDIT: Even after the crazy storm, we only had very minor damage but LVR was there the same day we asked them to come out to repair our screens and had them returned and replaced within 2 hours of us going to to office.
Not only has this business helped us find our wonderful homes but also helped us out along the way. =)