Richmond Import Service

Chris and Marty are the best! Honest, knowledgeable and fair prices. I always recommend them. Been going there for years.

This is the best place to take your Toyota, if not any vehicle. Great service, along with quality workmanship, at very reasonable prices.
These guys are trust worthy with what is in your car, with what they do to your car and how much they charge for their services. They will never take advantage of you.
If you come here and feel like they didn’t take care of you or were overcharged, then the problem is you!

Chris and Marty are the only guys we trust with our Landcruiser and our daughter’s Scion. Always dependable, always honest. The work gets done right the first time. Recommended without any reservations. We’re big fans.

Never again! The only reason I took my car there was because that’s where the previous owner took it. Terrible customer service! I had an appointment, but they take in too many cars and weren’t even able to give me a quote by 4pm when I dropped it off at 8:30. Acted like it was my fault for choosing such a busy shop. No communication skills, very disrespectful. As a woman, I felt that he would have preferred me to be barefoot in a kitchen somewhere to let the men take care of the car stuff. I have never in my life been treated that way by anyone. Rude and offensive. If you are female, choose a different shop. If you are male and have a mother, chose a diff shop.

Much better prices then the dealership and they are pleasant to deal with. I was looking for a good alternative to the dealer and this shop is it.

I“ve been a customer of theirs for 10+ years and NEVER regretted it. I trust them completely and refer them as much business as I can. My kids take their cars there for service and they just push the bill forward to me the next time I come in (it often takes weeks). I’ve bought only Toyota, Honda & Lexus because I want them to be THE service facility I take the car (s) to. Honest, Fair, Dependable, etc. I like them personally and trust them professionally.

Chris and his staff are absolutely THE BEST. They have serviced our family’s BMW and Mercedes vehicles for a good number of years, always with great courtesy, knowledge, timeliness, and at very reasonable prices. They say that a man’s word is his bond, and I can tell you that is totally true with Chris, his colleagues, and Richmond Imports. They are upfront, honest, and the quality of their work is unmatched. In the seven years I’ve owned my Mercedes, I’ve had more than one incident in which a «problem» was reported by the MB dealer’s service department (usually during an annual inspection) and in taking the car to Chris for a second opinion, either the $ 800-​$ 1000 «problem» didn’t exist, or if it did, it was taken care of by Chris, at far more reasonable prices for the repair. I highly recommend Chris, Richmond Imports, and their entire service staff.

These guys are AWESOME! Chris has been working exclusively on Toyota and Lexus for 20-​some years. Tell him your symptoms, and he and his staff will find the cure. And you’re probably going to pay less than elsewhere!

Great honest mechanic. Chris knows his stuff — esp. Toyotas!

I have been working w Marty and Chris for nearly ten years They take top notch carrot my older Lexus. These guys can solve problems, work quickly and they charge a reasonable rate (much much less than dealer). If u have a Lexus or Toyota these are the guys to use. Period.

It is such a nice thing to find a good, honest mechanic! I am sure there are many of them out there but I have a hard time finding them in every town I have lived. When I do find one I stick with them always. This is one of those and it took me more than 5 years in Richmond to find this one. I drive a very old Lexus, 1998. It is the best car I have ever owned and if it lasts another 15 years I will be happy. I had a run in with my garage a while back and the drivers side mirror was damaged. I could no longer adjust it without putting my hand out the window. I finally decided to get that fixed and got a quote from the local lexus dealer $ 1,000. I did some research online and found Richmond Import Service so called them up. Their quote? $ 350-​$ 400. I told them to order the part. Turns out the manufacturer doesn’t make the part any longer — that is how old my car is. So he arranged to get one in good condition from a junk dealer. My final total was under $ 300 installed. I am a customer for life. Oh did I mention that I told him Lexus was going to charge me $ 1,000? I did. So he is an honest man. I have had several other repairs done there and they are reasonable and thorough. I highly recommend them. Of course I have mixed feelings because I don’t want them to get so popular that they can’t fit me in!!!

I drive a Toyota Land Cruiser and an older Mercedes. A couple of years ago I was referred to Chris Germain, the co-​owner of Richmond Import Service.
I am always a little skeptical of mechanical repair shops, as I admittedly am very naïve when it comes to mechanical issues. Over the years I have been burnt once or twice at other establishments, so I now keep my eyes wide open.
So I went in to get some service work done on my Land Cruiser, price was less than I would have imagined, nice system for late night drop off and the vehicle was serviced right and more importantly, ready when promised. I got to pay invoice over the phone via credit card and that was time saving.
My biggest story I can tell people that read this review is this.
About a year ago I had to drive my cousin’s older relative to Dallas, Texas to a wedding. a long way but this man had never flown and was not going to start flying in his seventies.
So I volunteered and I can tell you, it is a long hard trip that I will never take again. But that is a different story.
On the way back home, tired and determined to drive straight through, the Mercedes started acting up, stalling, clunking, all the bad stuff.
Well, it was 2 in the morning and we are in the middle of Tennessee, nothing is open, plus I have to be in RVA for a noon appointment I cannot miss.
So I wing it and keep driving. I am thinking this is the big one, transmission, engine, but something large. I am thinking over $ 5,000 possibly.
But the car burps on home and I drop off immediately to Chris Germain.
I tell Chris the symptoms and from and the look on his face, I am thinking, «this ain’t going to be pretty».
He calls me back late that afternoon and says the car is ready. I am thinking well maybe it is not so bad possibly because he has repaired quickly.
Well, it was not so bad, only $ 58 when he could have told me $ 5000 and I would have bit.
This is a true story, and took me longer than I wanted to write, but
this place is the best, so I want people to know about them.
They are tucked in a shopping center a lock west of Cox Road & Broad Street
Bob Windsor

I’m usually never compelled to write a review for services rendered, especially auto service, but my experience with Richmond Import Service is truly outstanding. I brought in my ’99 Infiniti for an ABS light that would not turn off and a broken cigarette lighter — word to the wise, they only explicitly list on their website several makes like Lexus/​Toyota/​Acura/​Honda, but they definitely service other asian automakers like Infiniti and Nissan.
Dropped my car off in the morning, and they voluntarily offered to shuttle me about a quarter mile away, in my car, so I could catch a ride with a friend to work and let them take my car back to the shop. Great. They call in the afternoon, explain that I need a new wheel speed sensor and that it’d be $ 300 for parts and labor. I decline since I needed to go out of town the day after.
Picked up my car at the end of the day and was in and out within 60 seconds. Total bill: $ 0.00 — they not only diagnosed my ABS light for free, but also fixed up my cigarette lighter so I can finally charge my phone.
Even though I know both tasks don’t take much time, the fact that reading the ABS light requires specialized equipment means I know that any other auto shop could have easily charged me $ 80 for it.
Honest. Fair. Professional. The way auto service should be, but sadly usually isn’t. I almost wish I was a permanent Richmond resident so I’d have Richmond Import Service to default to for service.

Chris, and staff have always treated us fairly and have done what they said they were going to do. Can’t ask for much more than that nowadays.

Friendly and reliable service for imports such as, Lexus and Toyota. Will not rip you off like others in the area.

Marty and the team at Richmond Import always come through in a pinch. They are professional, caring and reasonable. Great to work with.