Mr Tire Auto Service Centers

I understand that there will be people in each company that may make mistakes. How the company decides to handle those mistakes speak volume. I went to get an oil change at this location but the person that did my oil change did not do it properly. I noticed my vehicle acting funny so I decided to check the oil. Thats where I noticed the dip sticks was marking the oil at least 8 inches above the max line. I then realized they put too much oil. I called the company since I was worried my car was acting funny. I did not receive the answer I was expecting. I was informed to pass by the company and they will drain it. Since that didnt answer what they will do to have my car acting normal again I called and made a claim through their 800 number. I was informed there is a risk manager assigned to the case. I was informed by the chevy dealer that my transmission fluid was drained 4.5 quarts and my oil was filled an additional 4.5 qts. That means I had 9 – 10 qts in a 4.5 qts car. After a few days without a car, I was worried they were trying to push this under the rug. I was right, and no claim was ever filed or district manager ever informed. I called the 800 number again and requested their insurance information. A screener then called the company and tried everything possible to convince me not to file and to convince me that I did not have a case. Luckily once they gave up I was able to talk to the insurance carrier and the adjuster agreed with the findings. I have not yet received a call from the manager or the risk manager. After all this stress I requested to get my oil change money back but now I have to ait 6 – 8 weeks. I have dealt with them before and I cannot go there anymore.