Holiday Inn Express Portland Se – Clackamas Area

Love love this Holiday Inn Express! They couldn’t find our reservation in the beginning but once that got straightened out it was the best hotel in our entire 4day stay in Oregon! We stayed in 3 different ones while in town. There breakfast was incredible! They had biscuits with gravy, cheese omelettes, pancakes, cinnamon rolls, coffee with all types of creamers, milk/​chocolate and orange juice, fruit of all types and yogurts! We got a room right next to the river, that was pretty nice, we had a balcony were we could chill out and listen to the water run. We got a two bed room and the rooms felt pretty private bcz of the set up of the room. We were able to enjoy an indoor swimming pool and hot tub soak! And we were walking distance from a Safeway (grocery store) and they prepare BBQ ribs on Sunday in there parking lot. The room had a pleasant smell not like most of the rest hotels! I would totally recommend this hotel!!!

This is a really great hotel to avoid.
The front desk and manager Maureen Gurney completely refused to accept a state issued photoless ID because «it is against company policy to not see a photo ID».
All this in spite of clear explanations that I have religious convictions against a photo ID, and have a state issued ID that clearly states «valid without photo».
The icing on the cake is that I have stayed at dozens of Holiday Inn’s all over the country. This one must have an exceptionally anti-​people policy.

Another great HI experience. The front desk staff was lovely. Quick check in and a very nicely appointed room with a river view. They have JUST finished updating ALL of their beds to pillow tops :) (all of the old beds were still sitting in the parking lot over the weekend-​minus one star for not setting up proper disposal time-​was looking pretty trashy)
Received a welcome call in the room asking if everything was alright and an offer to bring us any extras :)
Breakfast was on point as usual. Had the cheesy omlet and turned it into a mc muffin– my favorite :)
This is a nice property with a great location close to the freeway, shopping and food.

Not what I expected for a hotel branded Holiday Inn Express. Parking close to hotel entrance is tight and area seems sketchy. Cable TV is difficult to navigate. Windows had sheers but no real curtains. This is a issue in the summer (sunrise at 4:30 AM).
Staff was friendly and courteous and breakfast was fairly standard. I would only recommend on the basis of affordability, but only marginally.

The worst stay I have ever had! I worked for Marriott for several years in college and maybe I hold hotels to a higher standard, but this was awful. It started at 8am when we were frantically trying to get ready for a wedding later that afternoon. They stated they had a room available for early check in so of course we were going to need a place to put our things after traveling all morning. To our suprise we went to open the door and there was a grown man jumping out of his bed coming toward the door at us bridesmaids. After the wedding was over I was exhausted and went to bed early but my roommate went out. As she didn’t have a second key I called down to thr front desk and requested one be left for her so she didn’t need to wake me when she got in. Well, at 3 am when she returned, I heard her attempt to use the key several times, unsuccessful. So I got out of bed awoken from the door handle to let her in. The next morning we checked the key and it was a blank card. At this point we were ready to just get out of there. So the roomate and I requested to split the bill as many of the other bridesmaids did. By tuesday I checked my account and to my suprise I had been charged for both halves in two separate transactions. After calling twice to speak with someone I received a call from a manager who did not apologize for us walking in on a grown man, and blamed the blank key on the other bridesmaids cell phone for it not working. (In the 1 minute walk she had from the desk to out room). When asking about the double charges she stated they needed thr roommates credit card before the could reverse the charges on my card. How is it my job to locate the other bridesmaids contact information and get her credit card information? She stated she would contact the mother of the bride for this information. After all the planning and exhaustion the mother of thr bride put into setting up this hotel, (which is another story in itself) the manager is going to call to bother her about $ 63. I am so irritated with this whole situation and that it’s continuing long after I’ve checked out. I guess I should know better then to stay in a holiday inn.

Here’s my take on this hotel. I think it’s just fine nothing special but it’s a good holiday and it’s always what you expect and it’s got a beautiful view of the river.
The staff is friendly the check in efficient. Monday through Thursday in the evenings they have a managers social which has salads soda snacks and you can have a couple beers if you like.
The rooms are standard Holiday Inn the beds are good the linens are nice. Although I would say that the showers in this hotel could use a little update.
Overall I think this hotel is just fine I wouldn’t give it a three fours normal for what it is don’t expect to Fourseasons it’s a holiday inn.

Wow… after reading the other reviews I thought maybe I stayed in a different hotel! I just made this my «new standard place» when in the greater Portland area on business. This is my second stay here in about 45 days. BOTH experiences were wonderful. The staff were nice and friendly, and I had no issues with them.
The rooms have both times been very nice — clean, large, with a great view of the river. The floors are a synthetic hardwood which I really like! I’ve seen some pretty nasty carpet over many years of business travel and the clean hard floors are great. Excellent beds and pillows both stays.
The fitness center is large. I guess I can complain that one of the treadmills was dead on the last visit but there are several so no big deal. Didn’t bother me as no one else was in there wanting one. And while on «complaints» (I have VERY few here) I never like hotels without fans in the bathroom. Nothing worse than running the AC all night then taking a long hot shower in the morning and the whole place is covered in dew!
I’ve enjoyed the beer/​wine reception both times. I can’t honestly see why anyone could complain about that — complimentary beer and wine for several hours — what’s not to like? Sure — the «portion size» is small — but it’s FREE — just ask for more LOL
Regarding what others have said about breakfast, I cant really comment much — I always leave VERY early — the kitchen has just begun, so I’ve never experienced the empty food bins. I don’t typically eat sausage and biscuits and gravy — maybe a small amount of the scrambled eggs. But usually in hotels it’s grab a boiled egg if they have them, and a couple of pieces of fruit.
My reviews are always fair, realistic and honest. That’s how you get (and keep!) Elite Status on Unilocal so anyone thinking I’m a «shill» just because I gave them 5 stars, you’re just wrong. I just don’t feel this hotel is anywhere near a 1 or 2 star review. For the price, and given I’ve spent a great many nights at Portland area hotels, I fully consider this a 5-​star experience and will continue to come back.
Dave

I heard this place offered wonderful beer and wine in the evenings and that was what brought me here when I was in town. Alas, that is no more. The only thing offered is a crappy breakfast where most things were empty. Why get rid of something wonderful that makes you stand apart and just become like every other droll hotel chain around? Sad day :-(

Hotel was nice but the service was terrible no food for breakfast — eggs, sausage, gravy were all empty even five containers of coffee were left completely empty — I told the girl serving the area and then as I waited for over a half hour I watched eight other guests tell her the same thing! I booked through the priority club but I had to ask if I was credited with the points (I was not) afterwards no apology nor even a thank you for choosing Holiday Inn instead a curt attitude without any explanation of where my room was, where breakfast was not even the password for the internet — sad that a nice place can be discredited by poor management /​employees (one goes with the other)

We travel A LOT for personal and business. This is Definitely not worth the price! Travelers Beware!
Terrible customer service! We think they may have just added some paint and trim to make this hotel look nicer but in reality it was not.
First off, we got to the hotel to check in at 5:05pm and our room was not even ready. We had to wait in the lobby with our kids and luggage, until 5:55pm to get checked in.
The hallway to our room was filthy, had like cracker crumbs and stuff all over. There was even a housekeeper in the same hallway!
Room was decent, king bed was very firm, but the queen was softer. Bath tub wouldn’t drain, gross.
The hot tub was dingy, had floaters of bugs and hair, plus wasn’t that warm. Went to try the steam room and the steam coming out smelled so bad we immediately had to leave. So our swim suits are really smelly still.
Breakfast was a joke. When went down there was only 3 other couples in the room and there was no food in the bins. When my husband asked about getting more and how long the wait, the hostess barked at him «I’m only one person and it will get out here when it does». Completely unacceptable!
Because we are paying so much for the room and were not at all impressed, we checked out a day early and found another hotel. We asked to speak to the manager so that they new what was going on in their hotel and she didn’t not care at all. No apologies, just told us that our room is cancelled. Completely just an «I don’t care» attitude.
Please avoid at all costs!