True Religion

Stopped by the outlets to check out the sales, saw a few things I liked but unfortunately they didn’t have my size. I thought I was going to be sent out my way without the pants I really liked. However Jacob was helpful and went out of his way to find me the style number and information to find it online. Asked for help from another associate and she sent me on my own to find the pants. Definitely happy with Jacob’s customer service.

Called before we left town they said they close at 9pm ! So we rushed over we arrived at 845pm to find out they locked doors on us ! Totally unexpected that or we wouldn’t have drove all the way over here! Will not recommend this location to anyone!

Priscilla helped me out so much! She found me the perfect pair of jeans and was super friendly. She actually cared & took the time to help me look for a pair I liked & the right size. Thanks a lot Priscilla! Will definitely be coming back again.

We called the store today asking what time they close today and they said 9pm. Came at 8:50pm and yes. we know you guys close in 10 mins. The door was locked and all the employees gave us a blank stare until my friend pointed and that’s when the guy at the register nodded his head no.
I understand you guys hate when ppl come in last min, but a store who closes 10 mins early (probably even longer than that) has bad customer service! We just wanted to get a quick Christmas gift and already know what size and style to get.
Hopefully the owner fixes this problem and actually close the store exactly at 9pm (holiday hrs today). Obviously those employees didn’t want our money and were too lazy to fold in case we messed up their clothes!

First pair of true religion jeans and they only cost me $ 50 yay yay!!! What I deal. I’ve stopped by every TRJ stores around the area and this was the only store I’ve noticed have cheap jeans. Anyway enough of my nonsense. The service was great. Everyone was very helpful and not too clingy. Would definitely recommend anyone looking for name brand clothes to check this store out before looking else where.

My very 1^st True Religion shopping experience was the best! Sal Saucedo went above and beyond to help me find not just the right fit but the right style. Sal made me feel valued as a customer with all of his personal attention while still managing to help other people in the store. I will definitely be back again all the way from Pismo! Thanks again Sal!

Definitely have to say THANK YOU to Jacob the gentleman who helped me an my mother today! Visiting from Santa Cruz and by far out of all the stores we went into today at the Gilroy Outlets… Jacob @ the True Religion Store provided the Best customer service! He greeted from the minute we walked in an throughout our time inside the store. Now a days it seems most dont bother to even say hello when you walk in a store or even ask if they can offer help. Well that was not the case here. Everyone was welcoming an friendly even though it was busy an some customers were rude even to the point of being pushy. So Thank You Jacob and the staff at True Religion you are worth the 5 plus stars! Will be back and will recommend all the ladies an gents to swing your way from santa cruz if they head your way!!!

Came here to buy some denim.
Staff wasn’t really helpful at all. They did not offer any suggestions or tried to help me. My cousin was a better sales person than them. He was bringing me other sizes to my dressing room and different styles to try on. The service wasn’t all that great. They get negative 1 star.
I did find a very good selection of denim. And walked out with 3 pairs and some tees. And that’s why they get 2 stars.
Don’t expect to get great customer service here.

Shout out to jasmine … she helped me get exactly what I wanted a shirt to go with my new shoes and some nice jeans leaving spending less than 200! winning

This is the best True Religion Outlet in the Bay Area, always the best prices and great sales. I never come out of there empty handed. The drive is far, but it’s worth it.

Its a small store. Shirts are $ 20 which is a great deal! WARNING: they took out the kids section so now its just mens and womens. The workers are nice and attentive. FINAL SALE too. Jeans are still pricey but they are in the low 100s compared to non outlet stores.
I came here for a size small shirt and the shirts tables where all messy, unorganized, and in huge piles. I asked a worker where the size smalls would be and he said «they all would be mixed up in in these messy tables» go figure its an outlet store. After an hour of searching for a cute shirt i finally found 2 cute shirts in my size.
Overall this trip was worth the 45 minute drive from San Jose to Gilroy. Selection on clothes and merchandise organization could be better tho.

This location has really nice employees; they’re all friendly and helpful. Unfortunately I can’t say the same about some of the other locations I’ve been to. I just happened to go when they were having a 40% sale so that was exciting, what was not exciting is not finding anything in the color I want nor the size I need. But my bestie bought her first TR’s so I’m happy!

Clean and organized store. Great customer service! One guy helped me even though he was off the clock and another (justin?) helped me the rest of my visit! Super happy with my purchase. Although they didnt have much sizes left in little kids, Im still happy with what I bought. Will def go back again after christmas :)
Thanks guys!

Clean interior. Everything is well organized (which you wouldn’t expect from an outlet store)
Has a pretty large selection of styles.
The jeans are still a little overpriced for an outlet store.
The staff was very helpful and attentive.

I figured since it was an outlet store that it would be unorganized. WRONG, it’s super organized and the employees are super friendly. They greet every customer as soon as they walk in and out of the store. That’s genuine customer service. They have a huge varieties of jeans for mens, women’s, and kids. Johnny assisted me in finding the right pair of jeans. He was super patient and attentive to what fit and color I was looking for. I appreciate your genuine help, thank you.

I swear this place is awesome.
True Religion and «true» customer service!
Walked in and was greeted by a nice guy (I believe his name was Issiah or Issiac). This dude was definitely down to earth. He was extremely nice and got back to me on all the questions I have in the store. He also recommended some nice stuff and double checked on prices for me.
I was interested in the True Religion white jeans. Something that not many companies make. He told me to get them, but I was hesitant because of the price on the tag. I told him, «Dude, the price is like retail on that… no mark down.» He replied with, «That pair is $ 129.99.» I said, «Are you sure?» He said, «Yes… Let me scan it in to make sure.» Indeed it was the price he said. SCORE!
Had another inquiry on a boot cut style where the jeans were a darker blue with painted white horseshoe shaped «U», I asked him if the dark color of the jeans would transfer the color over to the painted white brand mark. He said, «Not too sure, but it seems like a lot of them have a blue tint to them. If your insecure, check out the painted ones that are in grey.»
Definitely for the customer service at this location. Nothing you need to worry about.
I suggest you check the store from the back to the front. Sometimes you might find some pretty good deals on those non-​classic styles that are placed in the special sale section. Those contrast stitched jeans (the ones where the stitching are in a different color than the jeans), that are usually price higher would be heavily discounted! Also, I recommend double checking the size on the jeans from the tag that stitched onto the inside of the jeans. They are the «true» size… Sometimes the sticker on the jeans aren’t the same as the marked size on the tag (BE CAREFUL, since sales are final at outlet shops).
Also, if you want anything… Get the style and call them to let them know your coming for it. They will hold it for you, or even work something out for you. They will also let you know what will go on sale, etc.
Oh, too bad they don’t give those cute tiny True Religion water bottles for their customers back when they first opened!
Thanks guys!

True Religion are my favorite jeans, they fit, they flatter, they’re great quality, but, all of that comes with a price! This is where the TR outlet comes in! While they offer some of the same jeans you see in department stores, they also have their own line, which aren’t guys’ names (Billy, Joey, Tony, etc) but are very basic-​flare, skinny, etc. Their t-​shirts, hoodies and jackets are great too! I love the thick, fluffy fabric of their sweat material hoodies! They carry men’s jeans, shirts and jackets here as well as children’s jeans and tops.
In general, I find outlets to be about 25% less than department/​brand stores, with the exception of their coupons & clearances which are where the real savings are to be had. They offered some t-​shirts w/​their «U» logo on them for $ 20 as opposed to approx $ 55 in their retail store.
They do get past season items from their stores and the items in both places have very high turn over-​they sell out quickly. With that said, if you see something you like, better to buy it and know that you can return in later if you change your mind.
Service was helpful and they were willing to assist you with finding sizes or anything else you needed. Isaiah was really knowledgeable of the product line and knew what stock was in the store. Always a plus! They are willing to call you if you’re looking for something specific or to let you know of special events, sales, etc. I recommend calling them if you’re looking for something specific, because it could be here and you can potentially save a lot of money buying it here. I was told they would ship items to you if you don’t live in the area or can’t make it to Gilroy. If they refer you to their website, know the prices there aren’t the same as in this outlet, they are full retail price.
I will return to Gilroy for this store and will check here first when I see TR items I like! It’s nice to save money while getting great products!

I love True Religion… and for an outlet to exist makes my shopping experience so much better!
I’ve been in here on 2 separate occasions. The first time was the second day the store opened. I had the GREATEST service ever! I wish I knew the name of the girl that helped me out but oh, she was so sweet and personable! I wonder if they get commission though because their service was on-​point and lucky her… took a whopping $ 600 out of my pocket :(
The second time I came was on Black Friday morning and the service was mediocre. I didn’t get any help but what I noticed was that the workers gossip WAY TOO MUCH… to the point where they look like they’re talking crap about their customers. When I went to go pay for my jeans, the cashier lady said to me…
«Would you like to get a sweater for blabla off or any t-​shirts? They are blabla off»
Me: «No :) Thank you»
«Really? Haha… I think it’s funny that you drove all the way here just to get 2 pairs of jeans…»
I just turned to my boyfriend and gave him a «Wtf”-laugh. Uh, talk about RUDE! If that’s the way their employees are trained to up-​sell then she needs to take a lesson or two on doing so in a more nice and respectful way cause I was about to pull out my cattiness on her!
Luckily their good prices and high-​quality jeans saved them 1 star.

I got the worse experience today in this store EVER!!!
My sister and I came in looking to buy some jeans for ourselves and some for gifts. The girl that help us were really nice but the guys were RUDE. They think they own the store and harrass customers just to get sales. They saw us w/​lots of jeans on hand and wanted to get the sales so they kept harrassing us. Even after we told them that we told them that we had someone help us already.
As I told them to give us some space to shop, they went off talking to other and laugh right in front of us (customers). how unprofessional was that? As I comfronted them, they gained up and acted like they were going to kick our *ss. They said that if we don’t like their services then leave. WOW… we were shock and didn’t expecting service like that in a high end products.
We left and felt bad for our nice rep that she lost her $ 1k sales. We are not giving our money to place that doesn’t appreciate us. I feel bad for the company to hire those uneducated people to ruin their reputation and drive their business down the drain.

This store is AMAZING with friendly and knowledge salespeople. After buying retail, its a refreshing change to my pocket book. LUV, LUV STORE!
Thanks Adrian M for your AWESOME service and the friendly cashier who helped me… YOU GUYS ROCK!