Saint Louise Regional Hospital

My brother Tom was here for 3 weeks. Ended up starting Dyalsis. The Doctors, Nurses and all the staff including housekeeping are Outstanding.
They took very good care of my Bro.
Thank you to each and every one of you for a great job well done. My brother is doing so much better now. Thank you Jenn with DeVita ! You were so nice with him.
Bless You!
Doug G

KEEP ON DRIVING! Since this hospital is under new ownership, it is horrible. Took my husband in at 3:30 pm and finally walked out at 10:30 pm. We only saw the physician once, when she came in to tell us that my hubby was going to be transferred because they had no GI doctor on call or available. But she didn’t know where or when. They could not call a GI doctor on a Saturday night! It wasn’t night when we got there, it was about 2 pm. We left, signed out all the AMA paperwork and walked out. The only thing «medical» they gave him massive amounts of fluids. The next day we went to Stanford and they said that the last thing he should of received were three liters of fluids in three hours!
I also saw some poor old woman who had been in an accident told she was going to have to sit in a wheelchair for 3 hours at least before she could be seen. She was in horrific pain and was blatantly told too bad, there were other people in pain and they refused to give her anything. She asked that the ambulance take her to another hospital. The rude nurse told her that the ambulance could leave her there, which is not true. Then they told her she could call a taxi and they would wheel her out to the sidewalk and she could get herself into the taxi! It was freezing outside.
Stay far, far away. The ambulance has to go to St Louise because they are under contract. So don’t call one unless absolutely necessary. Drive them else ware, any place, except of course to Hazel Hawkins! Come to think of it Hazel Hawkins is better and that is very scary.
One nurse told me that all of the patients are just looking for narcotics! He said that people have asked for a couple of Percocet when they left. He laughed and said they never gave them to them. I asked him what they were supposed to do since CVS is no longer open 24 hours? He laughed and said they just had to wait. We did not interact with one staff member, except the X-​ray tech, who even pretended to be professional.
I was hospitalized when I was a young child many, many years ago. It really upset me to hear these nurses and others tell patients flat out that they were not going to receive any pain medication. The scary part is that they appeared to get satisfaction over their power. When we were leaving, they sent in the biggest, burliest nurse to try and intimidate us. We just laughed because we have a son who could of picked him up by the ankles!
One last thing, I have been in cleaner restrooms in Tijuana bars than this ER. For the first time in my life I used paper towels to touch anything!

Worst service ever! Making a child wait for 3 hours in a hallway at that, is ridiculous. To top it off, he was hungry and they said too bad, he has to wait. How rude. The customer service at this ER is the worst I have ever experienced. They should be ashamed and embarrassed.

I have only gone to this hospital once patient wise. I took my son in there for a cut that he got over his eye. The staff were okay and the knowledge of the staff that I talked to about my son seemed knowledgable enough for the injury that my son had.
This hospital is however is getting pretty outdated and the upkeep of this place is below par. It’s life safety system is old and outdated.
This is not a hospital that I personally would goto for any type of treatment unless I had no other choice.

Had to take my Mom in for a wrist fracture at 2am on a sunday, we we’re given immediate attention. Everyone on that staff was so nice and thorough. To the xray folks, to the nurses and the Dr. O. We got 1^st class treatment, great to have ppl like that close to home! Thanks Chris

Extremely disappointed with Saint Louise Hospital. Facility is outdated and the majority of staff were not helpful. Poor communication from check in staff, nurses and er doctor. The radiologist, Bobbi, was the only professional we interacted with who went above and beyond. She was wonderful. Will definitely travel to San Jose if need be in the future. Would never recommend this hospital.

I was out of town recently when my 17 year old daughter called me and said she wasn’t feeling good. She said her throat was hurting and she had spots in the back. She said she felt weird. We thought she may have had some sort of allergic reaction to something she ate. I told her to take a benadrly and try to rest. My 20 year old son called me a couple minutes later letting me know he was on his way to take her to the hospital. He was very worried about her. I NEVER go to this hospital but my son was panicked and it was the closest hospital to Morgan Hill. (I prefer Good Sam but my son did the right thing.) They triaged her, didn’t take her temp (my mother ended meeting her there as well) and put her back in the waiting room. Thank God I had her take benadrly prior to going to the hospital. Meanwhile, my husband and I make it to the hospital 4 hours later and she is finally in a room. She is a little better. When I get there, my daughter and my mother inform me that the P. A (don’t remember her name, but she was blond with big hair and a mess!) was very rude! She wouldn’t let my daughter explain her symptoms but diagnosed her with anxiety!!! Unbelievable! Then, get this… she is offered Ativan in the hospital which she refused (good girl) and they were trying to send her home with a prescription of Ativan. Hello people!!! This is how people become addicted to medications! So next, before we got there, my mother asked the P. A (AKA wannabe doctor) «well why was her throat swollen and she was having trouble breathing» The PA said «I know, you’ve asked that question a million times already!» My daughter got defensive and defended her grandmother and said «don’t talk to my grandma that way, she was just asking you a question.» The PA put her hand up at my daughters face basically saying «shut up» without saying it then walked out. In walks Dr. Nadler, another joke of a doctor. Now my husband and I are finally there. She diagnoses her with anxiety and when we question her she walks out. She sends in the Nursing Supervisor «Terry.» What a joke. I had requested another doctor who finally comes in and diagnoses her with a «viral infection.» What??? from anxiety to a viral infection? Really???
The next morning my daughter wakes up and is feelilng much better. No more spots or swelling in her throat. Allergic reaction? I think yes! Anyone want to hire me? I can be a PA and a damn good one without any training:)
I tried to file a complaint but the jerk nurse never filled one out! I sent an email to the Chief of Staff, but no response. This hospital is a joke!

My wife was treated rudely and with a lack of respect by the male admitting staff and nurses during a recent stay in the emergency department. The doctors were caring and polite, however. Some staff were hard to tell from street urchins; sloppy, dirty and really not happy to be there. We moved to the area from Palo Alto about a year ago, and while we love living in San Martin, this place was unfortunately no comparison to what we were used to receiving. They should rethink their patient relations standards.

Yesterday my retired husband had a bicycle accident hitting a metal post and falling, receiving a deep laceration to his face, bruises, scrapes, and other unknown injuries. We found out later that he had fractured a large facial bone and that he also needed some stitches. He was in a lot of pain. An ambulance was called and they took him to Saint Louise Regional Hospital Emergency because it is the closest hospital to us. His experience there was very frightful and he was afraid that he would receive more injuries that what he had already sustained. One of the male hospital employees roughly slammed my husband into a wheelchair making his back and sides hurt. And then he verbally abused him, frightening him and making him feel like he deliberately wanted to hurt him. My husband is a respectable and mild mannered person who would never do anything to cause anyone to treat him that way even when he is sick or injured, and my husband is not a large or heavy person. While he waited in a hallway for over an hour unstrapped in the wheelchair, he started to feel very faint. He told someone about it but they ignored him. He was afraid of fainting and falling out of the wheelchair and onto the floor, so he got up and gently laid down on the floor to prevent further injury to his face and body. One of the nurses there later admitted to him that it made a lot of sense for him to do that. When one of the employees saw him lying on the floor they rudely told him to get up off the floor but they would not lend a hand to help him. After my husband painfully struggled for a while to get up off the floor, the employee finally jerked him up by the arm and slammed him back into the wheelchair. This caused him a lot more pain in his back and sides, along with his original injuries. By the time I was called and got to the hospital, I was shocked to see my husband shaking with so much fear and pain, and that he just wanted to get out of there as soon as possible. I quickly signed him out and we went to a hospital further away, but where we have always been treated with respect and dignity. This is not the first time we have had a bad experience with Saint Louise Regional Hospital. A long time ago my husband had a seizure, fell and hurt his back. They would not x-​ray his back and told him to go home. We found out a few days later after his doctor ordered an x-​ray, that he had some really bad fractures to his back and that he should not have been walking around with it like that. We are both retired now and were not planning to move, but we are now seriously considering moving out of the area just to be near a decent hospital in case of a more sever emergency. The behavior of the emergency staff at Saint Louise Regional Hospital yesterday was frightening and inexcusable!

Helpful friendly and rather quick for an ER. The doctor to check in clerk did a nice job making me comfortable and very honost. The doctor sympathized with me about my insurance situation and totally understand the frustration have faced thanks to Obamacare. No more good insurance programs if you don’t have bucku bucks.
Thanks medical team.

If you have an accident, broken bones or bleeding flesh, you might want to consider going to St. Louise Hospital. But if you have pain or a low fever from an internal virus or bacteria affecting your sinuses or ears, I HIGHLY advise you to go to Los Gatos or some other hospital in San Jose or in a nearby city or town. You will have a much better chance of being diagnosed and treated correctly and adequately if you do.
I have myself been a patient at St. Louise Hospital for an acute sinus infection. I had to wait hours in pain before they could see me, and when they did, they prescribed nothing and did not help me. The doctor was impatient and blunt to the point of rudeness when I asked a question about the child with scarlet fever on the other side of the curtain from me. I had to deal with my own pain relief when I got home and I had to wait until the next day to be seen by my regular doctor before I could get antibiotics.
Two days ago, my daughter had an acute earache and cold symptoms, with a sore throat, coughing and stuffy sinuses. I admit, when we went to a local urgent care center and were told we were too late and they were not accepting any more patients that evening, I had major misgivings about going to St. Louise Hospital because I know how long I had to wait there in pain and suffering myself, with no effective treatment.
But I do have to say, St. Louise’s timing was much better this time, even though we even came in just after an ambulance arrived. The admitting nurse was gentle and thorough. The technician was kind and seemed to know what she was doing.
The technician said she thought my daughter’s ear looked okay but her throat was red. She said we’d have to wait to find out what the doctor said about her ear. But that’s where the adequate service stopped.
Unlike the technician, the doctor said my daughter’s eardrum looked okay but her ear canal was red. (!) Also unlike the technician, the doctor was not gentle and made my daughter choke when she looked down her throat. When I said I thought my daughter had a fever but it was being brought down by the acetominophen I gave her, the doctor would not listen.
When I asked if my daughter should be tested for strep, the doctor repeated that her throat was not that red. She gave us local eardrops for ”swimmer’s ear” and said that was all she could do, and we should follow up with my daughter’s pediatrician the next day.
When I told her we had put some drops of warmed vegetable oil into my daughter’s ear to relieve the pain before we came, the doctor said she had never heard of doing such a thing before. I was shocked because that has to be one of the oldest and most effective oldfashioned remedies known for earaches. My daughter had been screaming and crying in pain before I gave her the acetominophen and the vegetable oil began to seep deep into her ear. I told the doctor this but she seemed not to care because my daughter was quiet while we were there.
Today I took my daughter to a pediatrician in Los Gatos. After talking with the doctor and only a few moments of waiting in the office, the onsite lab test came back with a very strong positive result for strep throat!
Beware if you go to St. Louise hospital for acute internal illness affecting your sinuses or ears!

ER was great. Doctors and nurses took great care of my family and we’re caring and kind!

This review is lonnnngg over due, but I am now looking into finding a hospital to have my second child and was reminded of my horrible experience here. I had my first child here in 2010 and I felt as if I had interns treating me during my delivery and stay. My doctor was great (Dr. Anagnoston), but unfortunately he was only there for the 15 minutes of delivery and cutting the cord and so on. To start off just getting a vein for my iv was a pretty horrifying experience, the nurse tried about 4 times before calling someone else in to help! Not even apologizing, but simply telling me that I had suborn veins =| THEN the anesthesiologist comes in to give me an epidural and I’m not sure what exactly happened, but fluid starts to shoot out of my back everywhere, I thought it was normal being that this was all a first to me, but the look on his face, my mother and husbands said otherwise. Delivery was pretty smooth thank god, as I’m sitting in the delivery room finally relaxing for the first time a woman (nurse) who says nothing upon entering the room comes over and forcefully pushes down on my stomach ummm a warning would have been nice or possibly an introduction? weird… so anyways the worst part of my whole experience was that after giving birth I had this really horrible headache I mean to the point of it being really hard for me to sit upright and hold my newborn. When I explained my discomfort to my nurse she simply told me it was a caffeine headache and that I just needed tylenol. Still really confused I followed her directions and the next day when another nurse came in she told me the same thing, so I assumed they knew what they were talking about… ps my dr. had left for vacation hours after my delivery so he was no where in sight to ask. I go home with the horrendous headache that lasted about a week and a half, I even had to have my mom come stay with us because it was so bad and I could barely care for my child. Finally I was so fed up that I went in for acupuncture in hopes of it helping and THANK GOD i did! She immediately told me it sounds like a spinal headache from my epidural! Why hadn’t the nurses even considered this a possibility, had they actually listened to me it would have really made a huge difference in my experience bonding with my child after delivery, I had to go almost 2 weeks like a zombie before feeling any better. It could have all been taken care of with some sort of a shot from what I heard… very disappointing.

WORST HOSPITAL EVER. Thought I was going into labor at 34 weeks. Worst service and most unprofessional staff I have ever experienced. Blew out 4 of my veins trying to get a fluid line in. I have NEVER had any trouble drawing or giving blood. IGNORANT AND INCOMPETENT STAFF. They are being bought out and demolished. Praise God, this community is better off WITHOUT THIS HOSPITAL. I WOULD NEVER GO BACK HERE… EVER.

Took Mom in to emergency room for Pneumonia. Staff and doctors were awesome!

Emergency is always horrible at service. I had to get stitches and was there 3 ½ hours. I get that patients are seen on severity of case. But to see doctors leaving while waiting room is filling up is bogus. I understand this is an every day thing for these Dr’s. But they were full aware of what went with this position when they got out of Med school. I just am pissed off because all the $$ I pay for my insurance and the few times I go to the E. R that’s the service I get. I ended up leaving and seeing my personal DR the next day.

Horrible experience, horrible staff! Next time i need a hospital, I will drive the extra miles into san jose to find a competent facility.

Rude doctors, making comments that are completely irrelevant to treatment and judging the patients. The security guard actually pushed me while i was trying to enter the hallway to the room where my brother was, telling me hes not allowed to let anyone in there… so i wait patiently at the addmitance desk for them to let me in. Everyone behind the counter is avoiding eye contact so they dont have to work. Finally get back in, they still havent done anything helpful. I ask where the doc is. They tell me there was a moto truama. Ya i saw that come in. He was rolled away by 3 people into the hallway. Now there are like 6 people standing around doing nothing! People are just making excuses and that is inexcusable when you are holding peoples lives in their hands. Ill never return to this place, its totally worth it to just drive to san jose. Wish i had checked Unilocal before bringing my brother here. Did i mention HE WAS HAVING A STROKE WHERE EVERY SECOND BRAIN CELLS ARE DYING.
:edited for more calm language:

i’ve had to come here several times to visit my dad. I like this hospital because they were always nice and patient with my dad. They doctors and nurses are competent, quick and efficient. My dad liked the food that they served him. And I liked the cafeteria food that they served too.

As a Gilroy Resident, I have been to the ER here a few times… Most recently I sat with a friend who was having an allergic reaction to food for 3 hours before even being triaged.
It would have been much faster and provided better care if we had gone to SJ to any other hospital. I will not return to St Lousie unless I’m brought without any other options by ambulance!