Precision Tune Auto Care

I went in today for an oil change and Jim, the manager, was at the front desk. I came with a coupon for 19.95 and right off the bat he said he would not do it for that price because my car uses a different type of oil and it would cost $ 10 more. When I asked him why, he was very rude, probably because he didn’t like being questioned. Then he said «Well the mechanic just told me that it uses regular oil after all, but I still have to charge you $ 10 more because we need to remove an extra part to change your oil (even though I wasn’t going to be charged that originally). When I said I did not feel comfortable having my work done there and asked if they had already started on my car, he started getting irate, and raising his voice at me and kept saying yeah they already started it. I did not appreciate being talked over and being taken advantage of. He then opened the door and asked the mechanic if they started and they said no, so he told them to get the car down. He then yelled at me to get out of the shop and I said no, not until I get my car keys back. When they pulled my car up I walked outside and he then told me to get my «grouchy a$$» out of here. The mechanic who brought the car up had always been nice to me on my previous visits, so I told him the manager was being a jerk, so he told me to call corporate and complain. Jim then stormed out the front door towards me and said «IF YOU HAVE SOMETHING TO SAY TO ME, SAY IT TO MY FACE!!! DON’T BE TALKING ABOUT ME TO MY MECHANICS, YOU STUPID B#@$& !!!» Needless to say, I will never step foot into any Precision Auto Care ever again in my life after this experience. I also called the shop’s Area Manager, Dan Herick, who then proceeded to never call me back. Apparently intimidating and belittling young women is an acceptable business practice at Precision Auto Tune.

Never coming back again. Dropped my car off at 1230 for a simple oil change. Came back at 3 and it’s still in the same place I left it. So ridiculous. I understand there’s a wait time and oil changes don’t take that long but to be told to be back at a certain time and basically have my car sit at the same place I left it was uncalled for. Not okay. They get no stars from me they also need more staff a lot of people wait in the waiting room and have no one answering their questions or their walk in customers. Not okay. Came back today to see if my visit would be better then last and it was horrible the manager was harassing me over my Unilocal review because the service was horrible and keeps getting horrible not okay no stars not professional seems like they care more about their Unilocal reviews and not their customers. I suggest they get a new manager who cares to operate like a business and not all about Unilocal review rate.

I’ve used the Gilroy Precision shop for my oil changes for about a year. Their prices for the oil change were better than most, and they were very efficient in getting me in and out in a timely manner. I change the oil every 5,000, as most of the mileage on my car is highway.
On my fifth visit, everything seemed to go as planned. The next day, my wife called to tell me I left a big oil stain in the driveway with my car. My car had not leaked a drop since the $ 900 timing belt/​upper gaskets replacement I had completed several months before, and there had been no oil spots on the driveway since.
I returned to Gilroy Precision and told them of the problem, where I was informed that it would be $ 80 to re-​inspect the car, if they discovered it wasn’t their issue. Knowing that I had no leak before their service, and now I do, I reluctantly agreed. I watched the tech put my car on the rack, and then ask for the paperwork from the previous oil change. He took a look, and immediately told the service writer that the car had an «aftermarket self tapping drain plug» installed, and that was the problem. Well, of course I can’t dispute that, I don’t know what a self tapping drain plug looks like, but I was sure that none of the Precision techs had noted that on any of my other four trips to the shop, and I had never had that problem before. He explained that the self tapping plug was just a «band-​aid» for the problem, and that they usually are good for one removal. He stated that they fail regularly, they’re not meant as a permanent fix.
Well, since no one had touched my oil pan in almost a year, it would seem like they might get the hint that anything unusual about the plug was done by them. However, they took no responsibility, and blamed the leak on other parts of the engine. I’ll admit, there was a little oil coming from above the oil pan, but after steam cleaning and checking again, the only leak was from the drain plug.
I had a local independent mechanic take a look, and he removed the existing drain plug. It was the original Acura part, and had metal fragments on the threads due to an incorrect installation by the Precision tech. They had obviously cross threaded the plug when installing it, and stripped out the threads.
My advice, after all of this mess… they’re less expensive than some other places, but in the end it’ll cost me much more than I saved to replace the oil pan on my car. Ironically, I now have a self tapping drain plug in my oil pan, which was the only inexpensive (although temporary) fix I could manage. The self tapping plug looks nothing like a standard drain plug, so I’m not sure how the tech could have mixed those two up. Pathetic. By the way, one of the service writers at the front desk was great, always helpful. The newer guy with the beard was a jerk. Don’t know if he’s management (the first guy seemed to let him do all the talking), but if so, he needs to go. Not that I care, I’ll never step foot in here again.

The guys took care of it and provided good service. I got a call from the head office and they were very accommodating.

Bought a groupon thinking it was a good deal, I’d save me some money and the hassle of changing the oil myself. Made my appointment and showed up.
Got a bad feeling and vibe from the techs the second I mentioned the groupon. Why advertise with groupon if your not going to honor it?!
Before even inspecting my car they deathly insisted I upgrade to synthetic and so their attempt to up-​sale me began… for ONLY and additional $ 49.99, normally $ 129.99,I could be privileged enough to have my oil changed at their shop.
Enough said, picked up my stuff walked the heck out and drove straight to the Toyota dealer one exit up the freeway, where I paid $ 35.99…at the dealer! It was cheaper at the dealer, imagine that!
Lesson learned; I will be changing my own oil rather than risk getting ripped off at places like this.
My next call is to groupon.

Customer service is very rare to get!!! That being said Precision Tune is one of those rare places. The employee there «Jim» was helpful. No one likes to go to a car shop and hear that their car needs service, but if you’re taking your car in for a diagnostic that means you already know something is wrong. So as a employee there (or anywhere) you should try to make the customer feel welcomed. Previous to that, I had called the dealership where I bought my car (Capitol Fiat) and asked if I can get it serviced, their answer was «Sorry we don’t have the parts you have to make an appointment», which is ridicules because it’s just an oil change. I needed an oil change ASAP, so I called Precision Tune and asked if I can take it in, their response was «Yes, come on in we will service it». Point is, if you have a company customer service should be the main priority. GOOD JOB Precision Tune!

Came in with my friend. Got an oil change and changed air filter. Great customer service and educated us about the car maintenence. They were not over pressing and they are Giants fans. Used the oil change check in deal. Total for oil change and air filter was about $ 52. I would come back to get my car done.

Wife’s 2014 honda needed an oil change… My jaw dropped when the guy on the phone gave me a quote!!! $ 109.00 for a 4 cylinder that uses 0w-​20… Yes it synthetic but dang! Never payed more than $ 55 anywhere else. First and last time I will do any business there !! Took car to jiffy lube 54 $ done in 30 minutes!!!
Shame on you!

I’ve been a long time customer of Precision, so had other members of my family. Recently they quoted me about $ 1500 for front struts and major fluid flush. I called Bruce’s tires around the corner and they quoted me half that. I went in and got the work done and they found a torn CV boot which I just replaced the whole axle since price was the same. Even with that extra work I saved $ 500. I’m disappointed with Precision and can’t help but wonder how many times I may have been over charged? I’ve had a few issues with them that they resolved but have heard from more than one person after taking their car in it comes out with something else wrong and Precision refuses to take responsibility. This happened with my fiancé too. Sorry but you lost my business, I feel deceived and cheated.

Jim, the manager, called me requesting an update after my 1-​star review. I’ve raised it to 2 stars because the car is working after the second visit. I’m sure they did the best job they could, but the results of the first visit simply weren’t acceptable. Hopefully others will have better experiences here.

After my last experience with Precision I really hadn’t planned on going back but yesterday, (Sunday), my wife and I were on our way to San Jose for a family lunch and the low tire pressure light on her Lexus IS250 came on. I told her to take it somewhere to get it fixed that day since it’s not a good idea to let an air leak go unfixed. Don’t want to wake up to a flat tire the next day. Unfortunately America’s Tire is closed on Sundays and my wife refuses to go to Wheel Works since they royally screwed up her Nissan 240 when she took it to them a few years ago. This pretty much left Precision as the only option.
So we stopped by and there were only 2 technicians working with no help in the office. I guess the normal office guys had called in sick or something. Originally we were told it would be about an hour before they could get to the tire patch. We decided to wait. Well Rudy, (one of the technicians), decided to go ahead and sneak us in since a tire repair only takes about 10 minutes. I showed him the bad tire that had a screw sticking out of it and he got right to work. We were back on the road in probably about 10 minutes!
Rudy really went out of his way to get us in and out fast! Thanks a lot guys!

I needed a smog cert and then I was told I needed $ 1600 in repairs. I went to my regular mechanic and he charged me $ 1100. Obviously Precision Tune is not about honesty and does not value return business. Avoid this location for your mechanical needs.

Excellent every time! Low price for good service! I usually don’t have to wait very long for my car to be done and the staff is always very friendly. They’re not like other places that try and add a million other services that you «need». Good honest place. Haven’t used anywhere else since I’ve been coming here!

So glad to have them in my area. My daughter found this repair shop for me. As a widow and part-​time college instructor I am not rolling in money. However, my car is rolling along well and I have a dealer I know is not ripping me off.
They send me coupons for synthetic blend oil and don’t pressure me into buying things I can do by myself, like change air filters. their mechanics are fabulous too! My daughter took auto shop and was impressed with their knowledge as well as the way they didn’t act sexist because she and I have noticed some shops treat women as if we are stupid. They explain what is wrong in a way that makes one feel like they are part of this place’s team.
They even have great coffee if you wait. Cal was whom made me trust this place but he has left to go nursing school. Fortunately the rest of the front desk staff are as trustworthy as he was. I am so glad my daughter found this place. It is apparent that most others find them as honest as I do. I know no one can make everyone happy but this is the kind of place that reflects the reason Gilroy is a wonderful place to live because garlic seems to kill off nasty things that make life unpleasant.
If you want to find out what makes Gilory great, come here.

Too bad there isn’t a negative star because that’s exactly the kind of service got here. I’ve gone here on all my previous cars and things have been going well. But recently I was asked to go pick up my OWN car part and even was told that my appointment and quote was accurate. I showed up and the guy at the front desk told me my quote was nearly $ 500 off AND they don’t have the staff there to repair my specific car. You gotta f*ckin be kidding me right? You’re a mechanics shop and you don’t have the staff? You’ve lost me as a customer for life and that goes for any and ALL Precision Tunes.

Thank you Nima for everything

I’ve been coming here as long as I can remember (Even their prior location on 1^st Street). Awesome staff. They are very friendly and helpful. I recommend everyone to come here.

Great clerk and awesome owner who takes care of their loyal customers.

I got scheduled maintenance done at this place. They gave me the best price for the work. Half of what the dealership was asking and about 10% lower than another competitors. Job was done in a timely manner. Staff is honest and knowledgeable.

So thankful for the help I’ve gotten. they have been reasonable on price and very knowledgeable which is a plus compared to some places. The staff has always been accommodating and friendly. They service my company vehicle and now my personal vehicle! Thanks Precision for helping me out in my time of need, so appreciated big time!