Jiffy Lube

The guys here are super chill. Least pushy Jiffy Lube I have ever been to and I liked that. I don’t like places that try to make you buy a bunch of extra things.

I would never use this place again. The customer service was bad all they do is talk and no work, There was about 6 workers and three cars and it took about 45 to an hour per car. They didn’t seem to care for all the people waiting I ask if any one could help and they said to take a seat and when it’s my turn they come see me. I’m like you don’t know who I am or witch is my car. I was going to get my radiator flushed and an oil change since I was there. So after all the wait they said they didn’t have the equipment to do that vehicle and only could do the oil change. If I only new I wouldn’t of waited that long for just an oil change. Don’t waste your time here like everyone else go to Wheel Works.

The service is good and the staff seem knowledgeable.
The reason for the low rating is that I paid a fairly high price for premium oil on my change, and I watched them do it, however the oil dispenser was not labeled and so I really don’t know what oil they ended up using… It could have been the generic oil for all I know. My recommendation to management is that they label the dispensers clearly and have technicians identify which dispenser is being used while recommending the service.

A management change and a new customer service policy will have this location popping. Great service, knowledgeable work crew. I’ll be back for sure! This place is no longer a ghetto ass shop! Real professionals. Thank you!

I love the service I got here! Drove in, they already greeted me, got my car in the garage and started working on it immediately. I waited 15 – 20 mins for an oil change definitely worth it! It’s also great that they suggest what your car needs. Definitely coming back! The staff was extremely professional too.

DON’T GET RIPPED OFF HERE. Go to WHEEL WORKS down the street on 1^st&Monterey instead.
My Dad goes here every month to get a full service oil check and his tires checked. So I went there Yesterday in my dads vehicle to get it checked out because the «Low air pressure» signal came on as well as the «Change engine oil soon» signal came on. So I went there and something was not right because they came back way too fast and called me to come pay. $ 60 for a full service oil change and tire service. When I got into the vehicle To My surprise both lights were still on. I jumped out and talked to both mechanics and one said «I did check the tire pressure. It’s good». Then the other mechanic said I have to drive it so it can reset. Well. I drove it to and from Gilroy to San Jose and back 2times and still both lights were on so I stopped by another mechanic in san josw and all they did was pump a little more air into the tire and the tire light turned off. He got a tire scanner and scanned the tire and TO MY SURPRISE, It had a MF SCREW in the damn tire. How could JIFFY LUBE Miss a MF SCREW IN THE TIRE When they So called did full service and checked everything? So I’ll be going back to Jiffy Lube tomorrow with My reciept and won’t leave without a Full Refund. Did I Mention My «Change Engine Oil soon» light is still ON? Yeah, they Messed with the WRONG ONE THIS TIME!!!
So I brought My Dads vehicle to Wheel Works down the street and they are patching My Tire FOR FREE! Kudos Wheel Works. Fuck you Jiffy Lube!

Drove down here because my car tires were low on air and I’m not a girl who knows how to work on cars so I brought It down and the filled all my tires for free! Great service and took me right away! They were all extremely nice and on the same page ! Will be coming here to get my next oil change ! Thank you for the great customer service !

BAD SERVICE! Do not go to this place! I went here last week for an oil change my car was perfect no problem ever since, that night i drove it of course (thurs night) the following day my car almost overheated! Okay, i never had problems before i checked my hood and my coolant was empty! Bought some at 711 poured some it was okay. The following day it happened again! I didn’t get to work !! I have kids i’m a single mother its frustrating to not have a car! So same issue everyday so i know something was wrong i’ve never done this before putting coolant everyday! So i brought it back here and this guy who’s not even the manager well at first he said he was, when i was telling him they did something to my car he said his mngr’s not there are u kidding me?! So they checked it and they said my RADIATOR IS LEAKING! Are u serious?!

Just took my car to Jiffy Lube on Friday. Since then, my car smells like burning oil and smoke coming from my hood due to the burning oil. Looks like they were careless with their topping off on the oil and spilled it on the manifold of my engine.
I had issues with Jiffy Lube in the 90’s with my car. Every time I got an oil change, my engine light would come on. After taking to the dealership, they advised me that Jiffy Lube’s careless work was knocking my computer in my car, causing the check engine light to go on. The dealership had to keep resetting it. I never went back until 18 years later. I was hoping that Jiffy Lube had improved. However, it’s very clear that they are not paying attention and from what I’m hearing from various groups in Gilroy on Facebook, I’m not the only one who had been having issues. They won’t be working on my car again.
Time to find another oil change company

I usually go to a different Jiffy Lube but it was convenient to go to this one that day. Employees walked by me at the front desk for about 5 minutes until someone asked me if I needed assistance, which was strange because 100% of the time with past experiences I am always greeted at my car. From there, a man tried to tell me that in my recent history I had paid for the $ 80 oil change, which I never had before. After 3 times of telling him I didn’t think that was right he finally listened and went for the $ 40 oil change which I always get anyway. I also had just washed my white car that day and when I returned home, the hood was covered in black finger prints, along with my tan leather door and my passenger seat was left laying all the way down. Very inconvenient and disappointed, I have never been treated this way at a Jiffy Lube.

Been having 3 vehicles serviced there for years and have generally been extremely pleased with the service as well as the people working there. They do try and sell you extra services but it’s always a soft sale and it’s something you should probably think about doing.

I have always enjoyed my visits to this particular Jiffey Lube. I hate having to do my oil. My son would always drive the guys nuts, the places are usually dirty or torn up from other kids having stormed through and I was never warmly greeted. At this place it’s always clean. Not only is it clean, there is always coffee. I have yet to be there with no coffee. But it isn’t just the facility. I thoroughly enjoy the staff as well. Although they do give you all of the recommendations, they have never made me feel pressured to do anything. In fact, to the contrary, they’ve told me that even if I couldn’t afford for them to do whatever it needed, that I should have it done by someone fairly quickly. I appreciated it immensely. What I love the most is that one of their team members actually asked me about my son and why I hadn’t brought him with me. I usually do bring him because he loves the guys there. He’s five and loves cars and not once has any staff member ever made us feel as though we were bothering him. They all have taken the time to talk to him and even show him if he’s persistent enough. I really like this place and would suggest it to anyone.

Service was good until I paid. Then a guy named Richard told me he still had to clean the windows. Seconds later, Richard was running off-​property with a plastic bag in hand.
After my car door was left open for more than 5 minutes, I stepped in and said «Good-​bye».
Something is not right at our local Jiffy Lube.

As a young woman who knows zilch about cars and their maintenance, I loathe getting my oil changed. I typically avoid chain places like Jiffy Lube, but I’m new to the area and didn’t know where else to go.
My visit to this location left me pleasantly surprised. I was helped right away upon arrival and was shown where to take a seat. My wait ended up being about 15 minutes less than what they quoted me which was nice, and the price for my full service + tire rotation seemed reasonable. I wasn’t expecting them to vacuum out my floor boards based on previous Unilocal reviews but they did — and wiped all of my windows down too… nice touch! All in all, it was painless and I left happy.

I’ve been going to this Jiffy Lube for a few years and they always do a good enough job. The guys that work there are friendly enough. So why the 2-​star review? Well I just had my oil changed at the Morgan Hill Jiffy Lube yesterday and I noticed that my floors had been vacuumed. Why did I notice this? Because the Gilroy Jiffy Lube never does this. They just don’t do it and then mark down «customer refused» on the invoice. Why would I refuse to have my floor vacuumed?
I’ll be going to Morgan Hill from now on.

I called this morning after having my oil changed over a week ago complaining about a leak. I am out of town and the called the closest Jiffy Lube to my location and are getting it fixed! Thank you for taking care of me! Great customer service!

This location is horrible. My first experience with this location was back in November. I came in for an oil change and the attendant confirmed that a full inspection and top-​offs were part of the price. I observed the technicians as they are servicing my vehicle and the only service performed was the oil change. When it came time to pay for services, the attendant just wanted payment and didn’t go over the services performed or make any recommendations. I asked for the results of my inspection and he said everything was fine and no top offs were needed. I knew that was a lie because of what I saw with my own eyes. Not to mention the windshield wiper reservoir had not been topped of and it was obvious my windows or the floor had been cleaned.
I figured I would give this place another try so I brought my vehicle in last weekend and I had the same exact experience. I am never going back.
If I want a basic oil change, I can drive down the street and pay $ 25 less.

Don’t do oil change at this jiffy lube in Gilroy. bunch of thieves from manager to technicians. Last week I went there for oil change, they replaced my windshields wiper without asking me If I wanted them replaced .(I replaced the last month, they were brand new) .they also replaced my brake light, (nothing was wrong with it)
You better off having an oil change done at wal-​mart than at this jiffy lube .what a bunch of crooks .they do this stuff so they can get commissions, just be aware

If I could give this place a negative rating, I would! I’ve had great service at other JL locations, but my experience at this place is so atrocious! It borderlines on scamming! I’m considering filing a report with CA Bureau of Auto Repair!
WATCH OUT UNSUSPECTING CUSTOMERS!!! CHECK THEIR WORK!!!
1.) I came to this location because I would be in the neighborhood and after I checked the Unilocal reviews.
2.) I told the technician I needed oil change using SYNTHETIC oil. He looked me up on the computer and verified that I routinely get synthetic ⁵⁄₃₀.
3.) I watched the technician pour the oil from a large unmarked plastic pitcher into the engine. *I thought that was strange.* At the other JL stations, they would open fresh new bottles of engine oil and pour them into the engine, because I’ve watched them, and I verified that they were synthetic oil. So I found this very strange, but I gave them a benefit of the doubt.
4.) During checkout, I asked the technician if they checked tire pressure because one of my tires had a slow leak. He said they topped off all four tire pressure at 40.
5.) After I picked up my car, I realized I needed gas, so I drove to the nearby gas station. Out of curiosity, I checked the tire pressure. They were 34, 37, 37, and 38 — same readings I took before I left home that day!
6.) After I got home, I got increasingly curious and checked the oil they put in to my car. It was DISCOLORED AND DIRTY, nothing like what fresh oil is supposed to look like. I have a partial bottle of synthetic ⁵⁄₃₀ at home, and I compared that with what was in my engine, side by side. What they poured into my engine was OLD OIL.
7.) I went down the list of things on the invoice that were supposedly done. Windshield washer fluid NOT added. Coolant NOT added, because they were low!
8.) Floor wasn’t vacuumed and windows weren’t washed!
9.) What the heck did I pay $ 83.50 for???

I came in here and I found the techs to be friendly, professional, and they set expectations right away, so I know what time I am looking at.
What actually bothered me and another customer was that another customer was very mean and abrupt. what a mouth on him for a Sunday Morning. He quickly adds if your gonna sell me anything… All I want is an oil change. The tech hadn’t even spoken to him, yet other than greeting him! Wow!
I understand people may have had bad experience other places, but that doesn’t mean your entitled to act like a complete jerk to the next tech.
In spite of that the tech remained professional. I told the tech afterwards both I and the other customer thought he handled it very well.
Kudos to tech staff at jiffy lube in Gilroy for professionalism and a job well done. I will be back.