Gilroy Toyota

So, about a week, I was serious on getting a vehicle. Not sure truck or car, salesman blew me off, I have been in before, I’m the one with a white BMW, remember? They didn’t even want to locate a truck I was very serious about buying. Lol, damm shame. In the 2 weeks, I bought 3 new cars from Morgan hill Honda. My advice, don’t judge people. I should of complained to the general manager. But this will do.

Great place! Great service! Great selection. I purchased a 2003 Honda used and they were willing to work with us on pricing. Made me feel comfortable and no pressure. I’m very happy with the overall experience. Thanks guys!
*Update*
5÷27÷16
When we purchased this car, we were told that a full inspection and $ 2k worth of work was completed in this car. The interior is spotless and the car runs great… at first.
So after driving the car home. The engine light came on. We left it in the driveway and refused to drive it. We got a call within a day to take the car in for some Due Bill work that we previously set up and we brought up the engine light. They said no problem, bring it in. We bring it in and the service rep states to us that for the past 3 days he has been looking for his car? He had a lot of work that he needed to get done on the car and it needed a full point inspection done? Wait… didn’t the dealer (and the owner) state to my face that a full inspection was done on this car? $ 2k worth of work? Why is their service rep looking for it?
We leave the car with them, they end up giving us a rental because they have no idea how long it’s going to take. No prob, as long as it’s getting fixed. It’s been 19 days since we purchased this car, we have it back and we have had it a total of 6 days. The car is fixed and no charge to us. So we are happy about that. The service department was wonderful and it was all handled.
The issue I have is that they lied to our faces about inspections on this car… yeah, I should expect that from a dealership. But I found it extremely off putting to have them tell us all of this work was done on the car when in fact nothing was done. Nothing.
I knew we were getting gouged in pricing when I left the lot. I just knew it. I pulled a Kelly Blue Book on this car the next day. (I work at a bank so I have access to a great site to pull true KBB’s) and sure enough. We paid $ 4k over what the high blue book was. So here is the number. $ 8,999 was out paid out the door with tax and license included. High KBB of $ 5,300 (+ or — a few dollars). I’m guessing they took this car in as a trade in from the one owner it had for about $ 2,500. So yeah, they made money off us big time. However, I will say that they did give us a rental for 13 days and paid for all the repairs on the car. So I would say at this point that we are close to even.
Shame on me for not taking the VIN home first and running it before coming back.
Word to the wise, don’t listen to a thing that comes out of their mouths. Dealer mentality has still never changed. It’s one thing to lie about pricing, but to lie about inspections and safety of your inventory? Shame!

First of all I did not get Sienna SE for advertised price $ 28 535.
The first sales person came up stated that it must been a mistake.
Well, everyone is guilty of making mistake to include myself, therefore, I was trying to work with them to be fair and reasonable. We negotiated a price on Sienna LE model we were handed over to another sales person (and we should of walked off then) and the second sales person gave us few options. By then I was telling him that we have to go pick up our son who is at school. The person walked off very rudely saying «you don’t want the deal.» I was telling him the truth and we had every intentions of returning after pick him up. He did not gave me a chance to explain that we will be back after picking up son. I perceived that I was treated as second class citizen and maybe it is because my background… Additionally, he was accusing me of hacking into their website and changed the price of 2016 Sienna SE. Hacking into their website to get a better price??? It was horrible experience…

Don’t go to these guys. They are not trustworthy and bait and switch prices. Avoid at all costs.

My Husband and I recently made a visit over to the Gilroy Toyota dealership, in hopes of purchasing a new family vehicle. Upon entering the dealership we were expecting the regular typical used car salesman. When we entered we were greeted by Sebastian Gonzales, he was the nicest and most knowledgeable, most un-​abrassive car salesmen I had ever had the pleasure of meeting. He was so helpful with my husbands and I’s buying experience, going above and beyond the call of duty, doing all he could to get us in the best vehicle to fit my families needs. We went in to look and get some information and left with a dream of a car for our family. We can’t thank him enough for the most pleasurable of experiences we’ve ever had at a car lot. Every time we get in and out of our new Mini-​Van we are very great full for the beautiful car and have Sebastian to thank!!!
Sincerely,
Happy Mommy :)

Just bought a 2016 Prius and I love it. I dealt with Joe Wright, I have used him 4 times before. (Can you tell my loyalty to the Toyota brand). Joe made the transaction easy and painless. I told him what I did and did not want. He showed me two different models I had shown interest in. I test drove them with my husband in tow, and done. No pressure, answered all our questions, and gave us numbers for leasing and purchase.

TL;DR Dealer practices yo-​yo financing and should be avoided.
I helped my aunt buy a car here close to a month ago from Ray Alcazar. We came in on a Sunday and signed the paperwork for a 2016 Yaris two hours later. The whole process went though with no issues, and the car was bought at a fair price.
A couple of days later, Ray calls my aunt telling her there’s a problem with the financing. He comes by my aunt’s office telling her the financing deal fell through. He then gives her two options: sign a new financing deal with a much higher interest rate (more than double the previous one) or return the car. Here’s the kicker though … They already sold my aunt’s trade in and only wanted to give her the trade-​in value of the car.
I don’t understand how the dealership could sell my aunt’s trade-​in before they fully secured her loan. Either management is extremely incompetent or they were attempting to scare her into signing a terrible loan.

This place is so judgmental. This fat white man that has a silver Prius didn’t want to really want to help us but after we walked around for about 20 minutes he approached us. He asked me what I did for a living and when I responded he asked me if I dress the way I do when I’m working. I was wearing leggings and a Disney sweater. That fat bitch is so full of himself. He’s recommending buying a used car without checking out credit. I don’t really like this place.

Toyota Financial only sent $ 200 in AMEX gift checks, the least convenient way to pay. They might as well have sent me 20,000 pennies. Toyota will never see our business again.

Happy to say I had a great experience at Gilroy Toyota. From the point of arrival I received great customer service. The sales staff was very knowledgeable in their product and explained the buying process to me as well. I know that credit plays a great deal in the whole process and that is something the Sales Managers have to deal with. They can only work with the credit we as the customer build for our selves. They did an Awesome job in getting me approved!!! Thanks Again Carlos, you made us feel right at home :)

This review is only for the gentleman we worked with, nevertheless I would not recommend buying a car from here. Raymond or Ray Alcazar is the Finance Manager or in my opinion a snake in the grass. The car I was interested in, was not available but he assured me he could have it delivered. When we were ready to sign the paper work, I asked how the car was being transported, he said «some old lady who is retired is driving it here» meaning the car was going to have over 80 miles when it arrived. So we left and went to STEVENS CREEK SCION, to buy the vehicle and we took the paper work from Gilroy with us. They reviewed Gilroy’s paper work and informed me that they were charging me an extra $ 850 for GAP insurance, the little weasel RAY ALCAZAR never told me that either. By law, he should’ve asked me if I wanted the insurance. So, factor in 80 miles someone else puts into a new car and $ 850 in insurance I didn’t need and you have a little snake in the grass. Stevens Creek, BEAT the weasel’s deal by $ 2000 dollars and agreed to install my spoiler for free. If you want a Scion FR-​S or any other Toyota head over to STEVENS CREEK SCION (408−246−7800) in San Jose.

I went here a couple of weeks ago looking for a Prius with my husband we were treated great. We talked to a guy who owns a mustang and also to his manager regarding the Prius not once did I ever feel pressured to buy a car. Both gentlemen we’re completely honest. Although we didn’t buy a car I would go back to this dealership to buy one soon. Thank you guys!

Costumer service at Toyota Gilroy is amazing! Sebastian Gonzales one of dealers helped me to find a car I was looking for! He was a friendly, and a good sells man! I recommended if you looking for a car.

Customer service at Gilroy Toyota is great. I recently bought a new Toyota 2015 Prius and I love it.
A salesman by the name of Johnny helped me decide what was best for me. He was very professional, attune, and gets right to business.
We took a test drive and was very amused over the car, I was ready to buy it.
Ask for Johnny when u come in! You’ll get a good deal.
Gilroy Toyota is great.

Purchased a car here for my daughter. Sebastian made our buying experience so comfortable and easy. Since buying the car, he has gone above and beyond to ensure that we are happy with our purchase. I won’t go anywhere else to buy a car in the future, and would definitely recommend Sebastian to anyone on the hunt for a great car and even better salesmanship.

I came in today ready to purchase a highlander and had the most horrible dealership experience I’ve ever seen. I’ve purchased roughly 12 cars over the past few years, and I do everything I can to do as much research as possible, to avoid playing games when I go in ready to buy.
Today I went in armed with that information and our very nice sales person then handed me off to Mick, his sales manager, to «close» me out. It was a train wreck. Mick managed to blow up the sale because he is so incredibly incompetent, i’m not sure how he’s still employed. We had a trade in vehicle that showed a KBB trade in value of 16k-​19k, Mick offered me $ 11,500 for my trade in. It was incredibly insulting, and when I got up to walk away (like I said, dont want to play games) he got upset and actually started yelling at me in the middle of the sales floor. Wow. Our terrific sales person was absolutely mortified. I showed Mick the kbb value, he didn’t care, I pulled up manheim auctions for our car, again, didn’t care and was insulted that I was going to «teach him something about the car business.»
Mick got up very very angry and walked away, leaving both myself and our sales guy with our mouthes on the floor. I truly truly felt bad for him. Turns out Mick was either truly incompetent, or trying to rip us off as he had put in my car as the base model. When we corrected that mistake and tried to show Mick he was uninterested and his feelings were hurt. I walked away.
We drove straight to the Ford Store Morgan Hill, got 17k for our trade in with no effort, and purchased an explorer sport.

When In the market for a used car, don’t be fooled by the dealership being honest. Used cars and used car salespersons and or dealerships have one major thing in common, they LIE TO SELL CARS.
Bought a used car from this dealership thinking I was half way safe, I was wrong. Car was not safety checked properly, was told that issues were addressed and fixed when they weren’t. Salespeople may say they care, but they don’t. The minute you pay for the car and sign the paperwork you just became a paycheck, not a customer.
I have learned a valuable lesson, one that I already knew but was hoping the local dealership would not screw me over, they did.
If your in the market for a used car BUYER BEWARE dealers don’t care about you they just want your money! Especially «EXCITING TO STEAL YOUR MONEY, GILROY TOYOTA»

Bought a 2015 Camry XSE last week and I LOVE IT!!! This was my first time buying a new car off the lot and I am so happy I went to Gilroy Toyota. I worked with Kelly Garrett and he was very knowledgeable, listened to what I wanted and didn’t want and found me the perfect car. Everyone we interacted with was great (Kelly, Derek and Ray). Cannot wait to go back and get my Hubby’s Tundra! Thank you Gilroy Toyota!

Eduardo is top notch and Ray in finance is the bomb! Great customer service, easy transaction! 2015 Toyota 4Runner. Come here for your next Toyota purchase! You will be highly satisfied! This is the 2^nd car we have purchased here!

This is the second time that my family has decided to purchase a car at Gilroy Toyota this year, and we have continued to have wonderful experiences with Crystal and Jason. We recently have purchased a 2014 Toyota Prius Model 3 and a 2014 Toyota Camry SE.
Both individuals go above and beyond with their customer service, and genuinely care. They worked hard to notify my family of when there was a Prius available that met my parent’s expectations, and then were able to get us a great deal that was within our initial budget.
The owner is also amazing! While he drove a hard bargain, he was still able to keep us happy.
This location does go above and beyond. The sales team is like one big family, and they treat their clients as family. I would recommend Gilroy Totoya to anyone looking to buy a car!