Gilroy Motorcycle Center

On Friday my girlfriend, a few co workers, and I walked in with cash to buy two Honda Groms. Customer service from a salesman (never introduced himself) was terrible, I asked if they price match he gave me a sarcastic look and said «do you have a price to match».Why would I ask if I didn’t?(long story short) He then proceeds to confront my girlfriend saying «if you can get a Grom cheaper than here you better go there cause we’re not moving on price». No problem we will take our money somewhere else :) ALTHOUGH besides the fact the salesman was rude and unprofessional the manager (Steve) does seem to truly care about his business and apologized on my way out saying that they can make the price match and so on. My response was that I appreciate it but the price wasn’t the issue if the salesman was friendly and acted like he valued customers we would have walked out paying full price for both Groms. My family and I have bought dirt bikes from here in the past and the service was ok but this is the last time we spend money here. It’s too bad one salesman ruined returning visits for us but I don’t discourage anyone from shopping here.

I live right in the neighbor hood and i haft to say, this company has several workers with Additudes and on top of that they like to test there customers bikes on gourmet alley raceing them and going the wrong way

The sales, service and parts departments all treat you right, which is why I keep coming back. I’ve been buying motorcycles from the owner since the 80’s. I buy where I get good deals and where the businesses show their appreciation for my purchases.

Wow. Pete in service is the best. I have a 2001 Shadow 750 but have not had it serviced by an actual Honda dealer (just independent shops) in a long time. It’s been running different lately so I called this place after seeing all the great Unilocal reviews. Pete spent a few minutes with me on the phone and was super helpful. He give me a couple of ideas and suggestions to try, and told me to call him back after that. It’s pretty obvious that their priority is safety and helpfulness — which is AMAZING considering how most shops are attitude or money mongrels.
Seriously stoked on this place.

The people at Gilroy Motorcycle Center are amazing! Sean, Sarah, Pete and Nick saved our vacation. My husband and I were on our annual trip to Laguna Seca to camp and attend the U.S. World Superbike round. We left home at 8:00 pm on Thursday night. My husband was towing our 34′ travel trailer with our pickup loaded with his motorcycle and essential gear for 11 days at the track. I was riding my 2014 Ninja 300, since it would not fit in the truck. At 10:30 pm we stopped in San Martin to touch base and decide how much farther we wanted to go. When my husband took off, the wheels of the trailer caught my right foot peg and broke the entire bracket completely off! I limped my bike over to Camping World where we spent the night. I did an Internet search and found there was a dealer 5 miles away in Gilroy. We knew the odds of a dealership having this part in stock were not good, but we left our trailer and my bike at Camping World and drove to Gilroy Motorcycle Center. They did not have the part, but could order it expedited (for an additional charge) and it would be there Saturday (instead of in 3 – 5 days). We asked if it would be possible to take the part off the Ninja 300 they had on the floor and they could replace it with the one they ordered for us. Sarah called the owner and he said yes! Then Sean said that they didn’t need the replacement part expedited and saved us the additional charge! Pete in service removed the part from the bike on the floor and we were on our way back to Camping World in less than an hour. My husband installed the new bracket and we were back in business. It’s nice to know that there are still motorcycle dealerships out there that are willing to go above and beyond what is expected. Thank you!

This service center has done many things for me over the years. Even though it has been a few since I came in, they took care of me like I was spending $$$ every week.
Pete the service manager, has been taking care of my various bikes for almost 20 years, he is the best. Do not hesitate to give him a call.

I just bought a late model used bike from Gilroy Motorcycle Center and am really happy with both the deal that I got and the interaction I had with the staff. Great people who went out of their way to make sure that I got the bike I wanted at the price that I wanted to pay. I have bought a lot of bikes in my 50 years of riding, and this was the most pleasant experience of them all. Thanks Steve, I look forward to buying from you again. Well worth the hour and a half ride from San Francisco to Gilroy!

Gilroy motorcycle center is run by Steve. I went in to see if he wanted my bike and to see about down sizing because I just don’t have the time to ride now and his cash offer for my bike was fair but just to low for me. I would d definitely buy a bike from this place. Great service and alot of nice old and new bikes.

Reviewing the service department.
Pete the service manager helped me. What a great guy. I had a tough electrical bug on my Yamaha FJR that I had worked on for days trying to find the problem. I was very hesitant to take it to a shop because trouble shooting things like this can add up and become costly very quickly. When I took the bike in Pete sounded like the real deal and really knew bikes. Clark was the service technician that worked on the bike. They had it fixed in just a couple of hours. They charged me less than the estimate they gave me to determine the problem. I was amazed!
I will most certainly become a repeat customer. Thanks Pete and Clark!!!

Writing about service department… especially Pete!
Great guy… I was going to buy a bike (private seller), but wanted a pre-​purchase inspection. Pete gave me a quote over the phone a couple days ago. When I was there, he went through the bike with me, telling me what to look out for, what I would expect to see if the bike has been dropped. Because he knows the previous owner, and cos the bike was a relative new model, Pete told me the bike was in very good/​excellent condition.
And the best thing is, Pete decided not to charge me anything because the bike was in such good condition! Very honest mechanic!
I live about an hour away, but for a major service… I would definitely come back here!

Pete dropped what he was doing late Saturday afternoon to put me back on the road when my shifter fell apart. If you don’t buy your bike from these folks, at least get it serviced there.

The staff here is stellar! From the instant I spoke with Pete on the phone, I knew that my bike repair would be smooth sailing. I was passing through the area and needed repair work done. Pete made sure that I didn’t spend money on things that weren’t necessary and tried to help me out as much as possible on that aspect. The parts arrived promptly and installation was a breeze. If you need repair work, looking for gear, new or used bike, or even help with something, these guys know what they are doing. Highly recommend!

Went here solo, as a newbie older female rider looking for her first bike, having done extensive Internet research, talking with riding friends, and brief experience riding a beginner standard and cruiser. Looking at inventories of my two bike choices plus other Unilocalers and geography led me to Gilroy Motorcycle Center.
Upon entering the showroom I introduced myself and intentions to the parts clerk, who had immediately inquired, «May I help you?» Still fully prepared to be patronized or dismissed, I was pleasantly surprised by Sean, who first had me sit on a larger displacement, slightly heavier bike before granting me my wish to see the 250ccs.
I have a decent knowledge of cars but bikes are new to me. Thanks, Sean, for never talking down to me, nor pitching a bunch of BS. Points for asking me (as a woman) whether I planned to wrench my own bike. (Eventually, as I learn more about her).
Didn’t feel comfortable riding the 30 miles home; arranged delivery with Steve and 3 days later, my 2013 Yamaha V-​Star 250 was in my garage. «We» have been enjoying our local rides and slow speed lot practice since.
This is a sales-​experience review only; service review will come later.

I have had a few motorcycles in my short riding career but every one of them has been kept in running order by Pete and his crew. They are up front and down to earth people that tell you what it is and the way it is without the sugar coating. He won’t push unneeded things but will tell you to keep up on the tire pressure. Well worth the ride from 30+ miles away for this service team.

I visited this store this week, shopping for a motorcycle helmet. After I entered the store, several employees made eye contact. Not one said a single word to me. Not «Good Morning,» not «May I help you,» not «Is there something I can help you find,» not even «Hello.» Perhaps they saw my white hair and white beard and decided I’m not part of their customer base. I have news for them: Anyone who walks into their store with money in their pockets, looking for something to spend it on, IS their customer base. I walked out, went to another Motorcycle gear store in Gilroy, and found exactly what I wanted, along with friendly, outgoing and courteous customer service.

Great shop. Friendly parts staff and very knowledgeable. Joel is a parts pro. Highly recommend for parts service or a new bike purchase. The owner is there everyday. Which says a lot about how they do business. Support local shops and small business owners. That’s why I like going here.

Purchased my first bike from these guys some months ago. The owner Steve is really cool. He let me test drive about four different bikes before I committed to one. he was not pushy, very knowledgeable and reasonable guy. He even delivered my bike for free. I will be back and buy from them again.

I love these guys. Steve’s been selling motorcycles his entire adult life, and knows a LOT and has connections for everything.
The biggest value to me has been, I’ve had to sell 3 bikes over the last couple of years. Now, I live out of the city center by a few miles, and don’t want to mess with someone test-​riding a bike and then maybe dumping it. And I can’t be bothered with oddballs not keeping appointments, lookee-​loos etc. Well, I wised up and realized that having Steve sell the bikes for me on consignment was by far the best solution. Even after getting his percentage, I ended up in each case with more money for the bikes than I’d have been able to get on my own for FAR less hassle. Steve has the insurance to cover test-​rides, he’s able to finance and take credit cards, and has a TON of people looking at bikes.
So not only is this place great for bikes and gear, but if you have to sell a bike, forget anyone’s «list» and just take it here.

By far the best motorcycle shop I have ever dealt with, they went out of their way to service my bike. Rarely have I received customer service like this and their prices are reasonable. Well worth the drive from Santa Cruz They have been around for ever, ask for Pete the service manager. Also my next bike will be bought from these guys.

This review is actually for the repair shop connected to the facility that is called High Gear Powersports. This place is pretty nice. The main guy that works there (I think his name is Keith) is really friendly and honest about bike maintenance and repairs. Saved me a bunch of money and time!!!