Doug’s Auto Body

I have used Doug over a 14 year period. He has always come in on time and on budget. The quality is always high and Doug is very honest about what an be done. While U wish my vehicles had not had some many accidents, I have always felt very comfortable with the excellence of the work.

I was recommended to go here in January to get my bumper replaced. They were very professional sounding on the phone, and explained things to me in simple terms. I work in the car business so I already know a few things, but I was still pleased that he answered all my questions in terms that anyone would understand. The guy was fine with picking up the bumper that I ordered from my dealer, and painting it. When it was time to put it on, the job was done in less time than we expected. I picked it up and it looked wonderful. He was even able to pull out the dent in the door instead of having to replace the whole thing. (The car had hit a post, while sliding down a hill in the snow.) It looked good as new.
The day after I picked it up, I noticed that there was something going on in the engine. I called them, wondering if they had power washed the engine, it had happened to me before with my starter, the part had broken because the power wash they use to detail under the hood is too harsh on the parts in there. They offered to look at it, so I went back, and he had no problem looking at it and driving it, and was pleasant the whole time. It turned out that it was just a coincidence, I had a bad ignition coil which was unrelated to the work done. I ended up getting it fixed the next day under warranty at my dealer, so it wasn’t Doug’s fault… although I really wanted to mention how helpful he was through the whole thing. He could have brushed it off and said «not my problem», but he was nice and professional.