Wendy’s

The drive thru is beyond slow. It took 10 mins to order and now I’m sitting behind a car waiting to pay for another 10 minutes and unfortunately the gentleman at the window didn’t even apologize for the ridiculous wait.

Out of the 4 Wendy’s restaurants that I frequently visit around my area this one is by far the best. Employees are friendly, never an issue with the food and a very clean facility. Highly recommended.

All of our order was right, food was good staff very friendly. Store appeared to be very clean.

This Wendys isnt closed. just got the chicken apple pecan salad here. good fast service. salad was great!

I don’t want to give this location any stars whatsoever the customer service was rude the food was even put together right this is a bad location for customer service. So if you don’t care about customer service come to this location but if you like customer service go somewhere else

I mostly don’t do fast food and burgers but had an ice cream craving and remembered Wendy’s has their dollar size Frosty. I Unilocal Wendy’s and find this one is one just around the corner from where I’m staying. Perfect, methinks! But when I drive over there I find they are MIA. So sad. I have no idea how long they’ve been gone but I’m SOL tonight.

I had really bad customer service tonight. I hate when I’m treated rudely. My husband and I went to order at the drive through but were unsure what we wanted and asked to give us a moment. Right when we were about to order she rudely says «are you going to order or not» no one was behind us, it’s 10 at night so the dining room is closed. I’ve worked in customer service and this appalled me. No matter how you feel about the customer you always smile and test with respect. Clearly they need some staff training on customer service. At least I like wendy’s food

Here is the complaint I just sent to Wendy’s Corporate:
I got to this location. There was a Spanish speaking couple in line ahead of me and no one else on line. There were at least 4 employees in the location. Two of them were speaking Spanish to the couple on line. One looked like he might be the manager, but I’m not sure. I stood there for almost 10 minutes and no one so much as said hello, let alone took my order. I left and I am furious. Has Wendy’s turned into a location that caters to Spanish speakers and ignores others? NOT EVEN AN «I’LL BE RIGHT WITH YOU.» Two workers — one of which also looked like he might have been a manager — were wandering in the back and did make eye contact with me, but ignored me. The two up front — both males — treated me like I wasn’t even there. They did make eye contact and then ignored me. I assume this is not the sort of service Wendy’s would like to be known for. What a joke.
And, on the way out of the parking lot, I had to strain to look over the bushes that are blocking the view of on-​coming traffic — and I was driving a truck. The over grown landscape at that location is dangerous and it’s an accident waiting to happen.
You might want to figure out what’s going on here. The service is bad and the landscaping is dangerous. I left without making a purchase today and probably will not return to that location. I will take the time later to post this information to some of the various local review sites. What happened today is unacceptable. Hopefully you have a translator who can help you with this since apparently Wendy’s no longer caters to English speakers.

They get 3 stars because of their food. It’s usually right on and tastes really good.
Otherwise, they would get 2 stars because of their service. Wendy’s is the only fast food place I’ve seen that has the same person take your order and fill your order. Normally someone takes it and there are people back in the kitchen filling it so that the line keeps moving. Not here. The person takes your order and then has to run around collecting your drink, your food, whatever else — keeping everyone waiting behind you in line instead of getting the next order fired up for the kitchen.
So frustrating. Go here when you’re not in a rush. Or use the drive through. For some reason that seems to move faster.

Despite other reviews, I’ve had good experiences. Recently they were very busy durin lunch rush and I was seated and eating promptly. Although they forgot 1 item I asked for, they immediately whipped it up for no charge. The manager was on top of his front end staff the whole time ensuring customers’ orders were served quickly and accurately.

Ordered 2 Monterey chicken sandwiches, added tomato in the drive thru. Everything was made correctly and tasted good. Was a little surprised with all the negative reviews, place seems nice

This one is ok. I have learned over the years to always check my order in the drive thru no matter what place it is. I realize fast food is a starter job, (hey I worked at Pizza Hut), but the «kids» that work here need a punch in the mouth or a firing. Or both.

Yeah, I have to agree, this place is consistently bad. Because I live so close to this location, I’ve gone here a few times, usually in the late evening, but I vow no more! The drive-​thru is run by a bunch of rapping-​gangsta teenagers who curse freely when they «mistakenly» leave their microphone on, come-​on to you sexually when you drive up to pay, and serve you food that has been sitting under the heat lamp for too long. I’ve been served a salad with barely any toppings that are supposed to come with the salad, a burger that was room-​temperature at best, and I always feel like I need a shower after conversing with the «slick-​talkin’ «drive-​thru boy.

Simply not acceptable. I drove through last night and the kid working the drive thru was too busy «rapping» about his «hustle» to a.) get my order right, and b.) give me my change. The Frosty I ordered was completely melted and might as well have been a lukewarm chocolate milk. This is quite possibly the worst Wendy’s location in the area, the service here is consistently awful.