Val Vista Vision

I’m posting for my husband since he doesn’t use Unilocal.He is so disappointed that he chose Val Vista Vision to provide his glasses. This was his first visit there after years of great service at another Optometrist office, who has since retired. The initial office visit was good, staff was nice.
However, whenever we would compare what we could see I was always surprised that his vision seemed worse than before. My glasses are older and I could see street signs much better then he could. Then the plastic ear pieces began sliding off of his glasses. Finally he ended up with some scratches on the lenses. He was told at his original fitting appointment that his glasses were covered for free scratch repair. He called last week and was told, «yes, we can take care of those scratches; however, we’ll need your glasses for two weeks.» How many people can go two weeks without their glasses? Then they said, «well we can fit you for a cheap pair (which we would have to pay for) of glasses while you wait for your original pair to be fixed.» Between his exam and eyeglasses it was close to $ 1000. I don’t understand how Val Vista Vision can expect a customer to go two weeks without their glasses, or expect them to pay for another pair while they are repaired. Plus the fact that his prescription is not correct.

Another Year another excellent visit! I intend to continue going here for my eye care and gladly recommend them!

Our whole family has been going to Val Vista Vision for over 5 years. We have always been extremely happy with the entire office staff and doctors. My husband just got contacts today. He got them in and out on the first try. He chaulks it up to great instruction from Sue. :) The entire family wears contacts but they do have a huge selection of frames as well. I would highly recommend this office.

I refuse to go anywhere else but Val vista vision. I come here with my family, and am always welcomed with friendly faces. Sue was incredible teaching my daughter to put contacts on for the first time.

My family was back for annual visits at Val Vista Vision between June and July 2015. Every part of our visit was great from working with staff and seeing Dr. Cooley-​Staley! One of us needed new contacts, was given samples to try before ordering a years supply, along with a follow-​up appointment to see Dr Cooley-​Staley before making that 1 year order. My husband and I both chose new eyeglass frames and can’t wait to get them in to wear!

I can not express how rewarding our visit was. The whole staff was great. We not only left with questions answered but a positive direction to go for our son. We can’t thank them enough. :)

Awesome visit! It was my first time here. Staff are friendly and calm. Easy to make appointment and wait time at the visit was fast. Dr. Tina Cooley Staley is very helpful and informative. They have a wide variety prescription glasses to select. I would recommend this place.

Dr. Eskew and her staff are amazing! i have been a patient of Dr. Eskew for many years and she is only doctor i trust to handle my eye care needs. She is compasionate and truly cares about her patients. They offer a large selection of glasses and will go out of thei way to make sure their patient is satisfied.

Excellent staff, beautiful office, highly recommend! Dr. Stacie Eskew is wonderful!

I have been a patient at Val Vista Vision for more than 15 years. I go for my annual check every year and get contacts and occasionally glasses. The entire office is professional and they make your visit comfortable. Dr. Cooley Staley is very thorough and is willing to spend the time to make sure all of my questions are answered and that my contacts are comfortable. When I have an eye «issue»…and I have had a few related to my contacts… Dr. Cooley Staley will do whatever she can to make sure my eyes are healthy. I have called her on the weekends and she will get back to me quickly to save me money (so I don’t have to go to urgent care). They are the best in town.

Val Vista Vision is the best. I’ve been going there for 20 years and I’ve followed them on the 3 times they’ve moved Dr. Cooley takes such good care and takes her time in explaining everything. This is a laid back family kind of a place where everyone is helpful and friendly.

Great service. They were prompt and professional. I had a very short wait at exam and pick up visits. Staff was cheerful and friendly.

I have been going to Val Vista Vision for 14 years. Sue Oram «contact specialist» is a great asset to Val Vista Vision. She is knowledgable and efficient on getting your order placed. Dr Cooley-​Staley was able to get me back in contacts which I was told I would never be able to wear again since moving to AZ 16 years ago. I have also been seen by Dr Stacie Eskew who is just as awesome. The staff is friendly with great consumer service.

I’ve been going to Val Vista Vision Center (VVVC) for about 15 years. Friendly customer service and the fantastic Dr. Tina Cooley-​Staley are the two main reasons I’ve stayed with VVVC. Dr. Staley really is all about 100% customer satisfaction. She is very knowledgeable in her field and takes time to explain and answer all my questions. I never feel rushed. My entire family goes to VVVC. I highly recommend VVVC.

I consider myself to be a pretty well educated man, and when I went out a year ago looking for a good optometrist after I moved out on my own, I was very disappointed at what I found. The doctors I had known could not answer my questions, and even were surprised at the condition of my eyes (and showed their surprise). So needless to say I searched high and low before I was referred by several esteemed colleagues to Val Vista Vision.
My visit can best be described as «relieving.» Dr Eskew was extremely professional, and when I discussed with her my condition (alternating exotropia– a form of strabismus) she knew exactly what I was talking about, referred me to a doctor who has helped people with my condition in the past, and even referred me to a very informative book that has helped clear a lot of things up for me («Fixing My Gaze» by Susan Barry). This condition has worried me a lot, and Dr Eskew has helped me see that I’m not alone, and that I don’t have to just accept it: it can be fixed.
And to top it all off, i’m paying way less on contact lenses and glasses then I was before. I could’t ask for a better experience.

I LOVE Val Vista Vision! Everyone there was so kind and helpful. They helped me have a better understanding of my vision and my problems with my vision. And when it came to picking out my 1^st pair of glasses they were helpful in helping me pick what i like and fely comfortable with. They made me feel special, and that my time was very important to them =)

I’ve been going to Val Vista Vision for around 4 years now. I have to say that I like the doctors immensely. They take the time to talk to you, are very personable, and I feel very confident with my vision in their care. The staff are always friendly, joking with you, helping you pick out glasses… I cannot see myself every switching from here.

I truly love Val Vista Vision. From the wonderful staff headed by Dr. Tina Cooley all the way to the enormous selection of glasses, I have always been impressed.
They always take time with me, and that happens so rarely these days, so many businesses hurry you up just so they can go on the next customer or try to interest you in only the top of the line-​expensive items. The Val Vista Vision team helps you find glasses that look good on you, and I truly appreciate that! Thank you so much!

Val Vista Vision is a rare commodity these days. Their customer service sets the bar very, very high. I’ve been coming to VVV for over 8 years now, and each experience has been pleasant.
I’ve had two occasions where my contacts weren’t fitting comfortably. Dr. Cooley and Sue refused to stop working the issue until my eyes were completely perfect.
Each time I go, every employee is pleasant. They all greet you with a genuine smile and truly do seem to have a sense of concern for your comfort.
Thank you for keeping my faith. Some businesses still do practice the very best in customer service.
Oh…also — both my contacts and my glasses are great!

Quite simply, this is my favorite business in Arizona, period. Dr. Cooley has established a ten star businsess, but I could only give them five. I’ve been going to Val Vista Vision exclusively for almost twenty years because the service, prices, and selection meets all of my expectations. The staff (Patricia, Andrea, Sue, to name a few) know me on a first name basis, and they’ve been part of the business for as long as I can remember.
They provide a wide range of hours, have just moved to a new location on Boston St. in Gilbert, and generally have a selection of frames that include the latest styles. They were able to provide me with a great set of round frames that are now making a comeback, but are hard to find. I get compliments on these glasses on a regular basis.
One more thing, they are very competitive on contact lenses.