Urgent Care Extra

HORRIBLE! Very very very unprofessional staff in the back! I went in because I had a question about a medication from one of my doctors and being the weekend long story short back office staff choose to sit around and talk about me neglect the fact I was waiting and other people were back there not sure what oath those people took but absolutely no patient privacy at this place drive a extra ten minutes and go somewhere else not worth it! I left the same as I went in NEVER Again I HOPE THAT PLACE GETS SHUT DOWN AND THEY All Get THEIR LICENSES PULLED I refuse to even give a star btw

Waiting for the doc. Nice so far so I will give the benefit of the doubt and update if need be. Last time I was here I loved my doc Super nice staff too

Rude staff, treat you like they’re doing u a favor. Got the medication from them didn’t even have the courtesy to explain them or how to take them

Took my one year old there had a high fever wanted about 30 minutes. They examined him said he had an ear infection. So today he woke up with a rash took him to his normal pediatrician was told he had no ear infection stop the antibiotics because he has rosieola. Our dr. Pretty much said those urgent cares just tell you that because you can’t look into there ears as parents so if what my dr. Saying is true it’s a big joke I will never go back to that place again not to mention there is no doctors there it’s a bunch of people who just through antibiotics at people because they really have no clue

I did not like this Urgent Care, and I doubt I’ll ever go back.
This place seriously needs to take some customer service lessons from Dignity Health, it’s like they have no idea how to treat a sick person. There was no greeting, no smile — they never looked into my eyes once. The main secretary guy greeted me with a «take a seat, don’t stand around the front desk, and fill out this paperwork.» Never once looked at me, smiled or anything. The doctors and the rest of the staff were like that too. The doctor came in, used is stethoscope on me, and declared that I had a cold flu that had turned ugly and that was all. He gave me some prescriptions for meds and walked out. The whole ordeal, from walking in to walking out was about 30 minutes. It was efficient, but impersonal. When I’m sick, I want to feel confident in my doctor and my diagnosis. I had no idea what the prescriptions were for, what they were going to do, what I was supposed to do if I got worse (which I did), or how this could have been prevented.
Would not reccomend to anyone.

Awesome service. Fast service. Friendly nurses and they get straight to the point. Lots of bad reviews probably from stressed people.

Urgent Care Extra told me yesterday they didn’t have a payment my insurance had stated they had made in July which should have created a credit on my account. I was again treated rudely and despite explaining multiple times that my insurance paid incorrectly and issued an incorrect card to me initially, the lady at Urgent Care Extra erroneously «corrected» me on what my insurance benefits were. It took me issuing a grievance with my insurance to get this resolved and amazingly there was a credit on my account! They have no idea what they are doing in that billing office!

Suuuuper slow. Waaaay expensive co-​pays. This place is a joke. I have been sitting in their waiting room for 90 minutes and they are telling me it will be another 15 minutes before I even see a doctor. I can hear their staff of young delinquents laughing and yelling at each other in spanish through the walls.
Save yourself the headache and avoid this place like the plague. There are so many other better urgent care offices within 2 or 3 miles of this dump.

I like this location, it seems clean and sanitary. Nice chairs and the other people in the waiting room don’t have the plague like other locations do. I would go out of my way to come to this Urgent Care. I brought my girl here for laryngitis and as i checked in on Unilocal she got a FREE $ 15 prescription!!! I’m such a good boyfriend!!!

This is why I am giving Urgent Care Extra 5 stars. I have very complicated sinuses and a long history of sinus surgeries and infections including meningitis secondary to a sinus infection. When I go to Urgent Care Extra the Physicians and PA s are very good. They ALWAYS obtain a sinus culture so to ensure I am being put on the correct antibiotic. (Ive been to other clinics and urgent care facilities where I was simply placed on an antibiotic only to find out later the infection was not susceptible to that particular antibiotic.) In my opinion the best physicians are Greg Pritchard, Lance Huff and Dr. Rusk. I hope these guys get the recognition they deserve.

Pregnant! Don’t waste your money at this place if you are sick and pregnant. They won’t treat you with a 10 foot pole. They will take your money and spend 3 minutes with you telling you that you need to go to the hospital since you are pregnant. They won’t run any tests but they are willing to see you so they can charge you for seeing you. What a waste… Don’t make the same mistake and give them free $.
Of course they don’t ask you if you are pregnant before seeing anyone. Once they see you, they can then bill you and your insurance co.
Again…pregnant…Don’t go here!!!
Borderline crook/​money maker practice.

You would be better off asking your dog for medical help rather than these scam artists. FYI — they have few doctors at these places; they have ‘providers’ who are not doctors and have less training than a school nurse. There is rarely a doctor onsite. Avoid this place at all costs.

My daughter’s cold/​asthma turned ugly really fast and she couldn’t breathe.
I called at 8pm, they close at 9pm, but was told to come on in.
Arrived at 8:14 pm, taken back at 8:35pm– can’t complain about that! Dr’s assistant Alana got some Tylenol and a breathing treatment going immediately, before long (8:47) an X-​ray tech was in for a chest xray. So far, we are pretty dang impressed.

Awful service, inattentive, and uncaring. You are better off pretty much anywhere else. Three times in one day, all times disappointing. Unprofessional group of people, while some were nice, nice doesn’t compensate for terrible service. The receptionists were rude and unprofessional. When you see the doctor, try not to blink.

I am a huge procrastinator, I also hate going to Dr’s, not because I am scared, but because I dislike the process and what it has turned into. You are seen by a receptionist, a medical assistant, a PA or RNP and you rarely get to see an actual Dr but end up paying Dr rates for. So I put off finding a family Dr in the Phoenix metro area and crossed my fingers we didn’t get sick (huge mistake and also very irresponsible on my part) and of course one of those times I was sick enough that I needed to find a Dr that could tell me what was wrong.
So I went to this urgent care, I called before to make sure the wait wasn’t too long and to see if they took my insurance, they said no wait and yes to my insurance.
I walked in, was not greeted by the receptionist who apparantly had better things to do then, you know, be a receptionist, when she finally finished doing those other receptionist things, she acknowledged me and handed me some forms to fill up.
I turned in my forms and waited about 40 minutes to finally be called in, there was one other patient in the waiting area. Once I was called, by what I am assuming is a medical assistant (who needed to wash her scrubs), she asked me about my symptoms, made her notes, asked me to pee on a cup and wait in a room. Then a PA came in along with a person who I assumed was either the trainer or the trainee, not sure, and it doesn’t matter.
The PA examined me, and told me what was wrong with me, there was no bedside manners and they both looked like it was awkward for them to examine me. Once they were finished i was told to go to the front to be checked out. At the front I was told this is your prescription and it will be $ 15.00 for it, I was given a Dr’s note after I asked for it a second time. Only once I got home did I realized the «Dr» failed to sign it.
So aside from being less than friendly and having a wait time that was not what was quoted 10 minutes before I got there, I also have a huge issue with the way they handled the prescription situation. With my insurance, I pay a $ 5.00 copay for most medications, the medication they prescribed and filled without my authorization being one of them. Had I not been sick, I would have questioned that, but I was sick and wanted to go home back to bed. To some this may only be $ 10 and worth it for the convenience, but I would like to be the one to choose who fills my prescription.

Not bad. Wait time is always long at these urgent care facilities, but the place was clean and the staff friendly.

In a pinch I had to go back here. It’s still got low stars bc of my previous experience but the plus is the staff is great. I still didn’t really like the Dr. He was fine with the simple things but when I asked him about something more complex he just brushed it off with a «Well we’ll have to keep an eye on it». He didn’t even check out what I was telling him about. The on site pharmacy is a save but I think they charge $ 15 on everything. So one prescription I had was 9 pills and I essentially paid $ 1.50 per pill. Overpriced much?! Better than last visit though for sure.
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Just don’t go there. I went in because my toddler had been bit by something and had a weird scaly hardened area that had fang marks and was weeping. It was so gross and so sad and was progressively getting worse. It was late at night and bothering her so I decided to take her in. The thing is that I called FIRST which is part of my annoyance. I specifically asked if they knew anything about spider bites and was told yes. So I went in. The nurse was ok but swore like a sailor which only bothered me bc my toddler was in the room. The Dr. was a joke. He walked in and just started talking, no hello or anything. After checking her leg and not asking me even one question he started writing out a couple prescriptions and told me I could pick them up there (I felt like he was just trying to sell prescriptions). Right before he was going to walk out of the room I interrupted him (bc he literally hadn’t stopped speaking for one second) and asked him WHAT it was, and if he thought it was a spider bite. He said «I don’t know what it is. I don’t care what it is. All I care about is what it looks like. It doesn’t matter what it is». My mouth dropped. I was like «I think it matters!». Anyway so he ended up sending me home with two Staph infection Rx. A few days later after zero improvement on her leg I took her to my regular pediatrician who was so upset by my story she wanted me to call and get the Dr. in trouble which I thought was surprising. She told me it WAS a bite, and gave me a different Rx for an allergic reaction which did the trick. My daughter now has a scar from the bite which I wonder if would be there at all if it wasn’t for that Dr’s negligence and lack of knowledge.

Giving this location 3stars based on 2 visits. First 1-​star, 2^nd time was 5-​star. Being a medical professional myself, I’ve come to expect some mutual respect between DR-​NURSE-​PHARMACIST etc but the first visit here didnt have it. I’m not a medical doctor, therefore when Im having a problem I still need to see one to prescribe for me. I’ve personally never gone to urgent care, but the excruciating back pain caused me too. wasn’t quite ready to pay a hospital tab as I know more than most what that can cost. Working with the first technician, I could tell the lack of competence and overall care for his position. The PA I met with wasnt much better. Generally I am not the biggest fan of seeing PA’s, especially paying doctor prices. However he was on staff and I was in pain. He gave me two shots that I knew would help so I agreed. I had a bad reaction to one, and his tech kept taking my blood pressure with the machine and it was not working right. They were freaking out over my BP of ⁹⁰⁄₄₀ which was false because Cuff wasnt fitting. I repeadtly told 3 different staff members after 3 attempts with this machine to take it manually because it was inaccurate. Also if my blood pressure was really that low I should not be told «call if you need anything we will be out here» I should be watched. I also informed the PA my current prescription was not cutting it for my pain, all he did was refill what I already have instead of prescribing something stronger. I get that younger people tend to drug seek, but this is where I expect that professional courtesy of trusting what I have to say and what I know works for me from personal experience and on the job experience. Needless to say, 3 days later I was back after the shot wore off and my pain meds (surprise surprise) weren’t working at all and pain was worse. I wish I could have my $ 40 copay back and have debated calling their corporate office to do just that. The second visit was fantastic. This tech knew his stuff, was professional and friendly. He cared about my pain, properly Took blood pressure, and was overall excellent. Then saw Dr. Biscoe, an absolutely outstanding professional. He was courteous, listened to my needs, gave referrals I needed and helped get me to pain free. He looked at the whole situation, and trusted me as a patient. I wasn’t treated at all like a drug seeker, but rather a patient with an actual real need and real pain. His compassion is outstanding and he is truely a medical professional. I wish more doctors could match his level of care. I’m thankful to know that Dr. Biscoe works here and is there for my urgent care needs until I find a primary doctor in the Valley. I hope he has a private practice because I would drive hours for the excellent care I recieved.

First time here as we recently moved to Arizona. Sitting in room now waiting for doctor. We have been here for 3 hrs now-​ridiculous!

The staff was very polite, helpful and caring. My wait time was only 20 minutes or so; but I got there right when it opened.
The care I received from the doctor was thorough and the nurses took the time to explain medications and instructions to me.
I’d definitely go here again if I’m unable to get into my regular doctor.