Sundance Medical Associates

When I first moved to Arizona, I went and had ‘interviewing’ appointments with a couple different PCPs. I wanted to make sure I was getting a dr who would see me as a patient and also really listen to me. I also need someone to see the whole picture and not one off symptoms. I realize in this office you see a NP very often instead of a doctor, but I could care less. Ariel is one of the best NPs or DR that I have ever had. My first visit I knew I had found my office, she has a great sense of humor, remembers what you talked about before (or at least writes it down and remembers to look at it), she is an amazing advocate for you and will really work with you to come up with solutions for long term medical issues. I am so thankful I found her and this office, I have never waited for my appointment and have never felt rushed by anyone.

Found this doc on ZocDoc and was so glad to see she was open on the weekends. It’s my first visit, staff is very friendly and efficient, I didn’t wait very long to see the doctor. I’m very pleased with how I was treated today and will recommend them to family and friends!

Great experience with Janelle (nurse practitioner) I felt she really listened to my concerns and had great knowledge. The only dr willing to work with me on my thyroid problems. She continues to help me keeping it balanced. Great dr to go to if you want some one to give you respect.

The Better Business Bureau ruled in my favor and rated Dr. Sean Sackett’s Office (Sundance Medical) 480 782‑0609 Grade D for poor Customer Services due to the volume of complaints and their refusal to respond.
— general/​sundance-​medical-​associates-​in-​gilbert-​az-​1 000 034 170
Dr. Sean Sacket is now under investigation by the Medical Board (Arizona Board of Osteopathic Examiners), for «Unprofessional Conduct.» He is also being investigated by the American Osteopathic Association, (AOA) for ethics violation and CIGNA Health is considering terminating its contract with Sundance Medical.
Lastly, the federal government is investigating him for HIPAA privacy violations and retaliation. Dr. Sackett refused to give me a diagnosis for imaging results he ordered even though I was actively experiencing pain. He expelled my entire family without proper notice during the Holidays because I made my first complaint to his office in 7 years of being a patient concerning continued disrespectful treatment by staff.
He is now holding my records hostage and refusing requests to transfer records to my new primary care physician. He is extremely arrogant and feels he does not have to respond to patient complaints or comply with Federal Law!
If you have experienced unethical treatment by Dr. Sean Sackett and Sundance Medical, please have your voice heard. Below are the links to make complaints.
Arizona Medical License Board for D.O. Physicians:
Better Business Bureau:
American Osteopathic Association: (AOA) Code of Ethics Violations
Must Mail To: AOA Bureau of Ethics
C/​O Josh Prober, JD
American Osteopathic Association
142 E. Ontario St.
Chicago, Il 60 611‑2864
HIPPA Complaints Department of Health and Human Services
(Violations of Privacy i.e. playing patient voicemails in lobby), Not transferring records
American Osteopathic Board of Family Physicians: (AOA code of ethics)
Ethics Committee
330 E. Algonquin Rd., Suite 6
Arlington Heights, IL 60 005
Your insurance company for violation of contract

Have been taking my mother here for amost a year. We have been treated very well. They speak in simple terms, easy to understand. They listen to her about her aches & pains.
The staff, both front and back office, are very friendly. Have always seen Janell. She is very knowledgeable & frindly. Great sense of humor.
I would recommend Sundance to anyone looking for a doctor.

Receptionists are always rude. Doc Janelle is extremely condescending. Do not go here. They do not care about your well being all they care about is getting paid from your insurance company.
One time I was in the waiting room and the receptionist called out to someone telling them they had an STD. I felt extremely uncomfortable and if I were on the other end of the phone, I would hate to know that there was a room full of people listening to that type of conversation.

I am completely blown away with the care and compassion I received today from Dr. Denise Sackett. It was my first visit and I didn’t have to wait long at all. I arrived at 1:15 (early to fill out paperwork) for a 1:50 appt and greeted by friendly staff. I was called back promptly at 1:50 by an extremely friendly MA and then saw the Dr 2:00pm! Thats unheard of!!! Not only was she on time, she was sweet and gentle and very patient. She took her time and let me talk and didn’t rush me at all. I LOVE her already. I would definitely recommend this office to anyone looking for a pcp!!!

Horrible service. The receptionists are always rude and incredibly stupid! Seriously the last time I called the receptionist was so rude I had to tell her off and insult her in order to get her to shut her rude mouth. I’m never going back here!
After unspoken to the receptionist on said day, I received a bill for $ 35.00 for my phone call. What kind of doctors office charges for a phone call. I am reporting this company, and beware do not go here!

I really like this practice. Every time I have gone to see them, I left feeling like my issues were being resolved. I have seen both Denise and Janine (nurse practitioner) and both of them have really spent time with me, answered all my questions, and have given me answers in return. They have referred me to specialists or sent me to get labs without hesitation, when I’ve needed them, They are really great.
Appointments are easy to get and the lady in the front office is also really helpful. I haven’t ever waited more than 10 minutes tops in the waiting room.
They also send you an email when your lab results come in and you can check them online at anytime. I love that you can see and read all of the results instead of just hearing «your tests were normal/​abnormal» from the doctors.
Such a relief to find good doctors!