Popeyes

Received the wrong order and the service was horrible. First time here and will never come again!

Quick friendly service. Great food. No issues at all. Chicken was flavorfull, juicy and good. Sides were all top notch. Service was quick, friendly, and welcoming.
From walking in to walking out with a 12 piece family dinner was less than 2 minutes. Can’t beat that for quick good food.

My husband and I absolutely LOVE this place! The food is always fresh and great, the associates are ALWAYS friendly and it’s very centrally located to shopping and other locations to which we frequently go.
What else can you ask for than good food and friendly service?

Quite an improvement since my last few visits here. Always a warm welcome upon entering. Food was ready extra fast today. Will definitely be coming back soon. I hope the service and food stay excellent for years to come. #RhythmPopeyesAmbassador

This place has definitely improved since it first opened. But I continued coming here since i love Popeye’s. I’ve seen marked improvement. They’re good about getting orders out fast. I would like to see them continue to use numbers when calling out orders instead of names because I have experienced that confusion first hand in the past.
For local Gilbert residents, they often offer coupons in the mail… another reason I continue to return.

Excellent customer service from Rhythm and the atmosphere was clean and inviting. Would highly recommend when your in the mood for some chicken

I’m a usual customer at Popeyes and every time I step into there the customer service is superb. I met the owner of the establishment today and he was a little rude but by all means none of his employees are like him. Me and my girlfriend are always treated the utmost best. A very satisfied customer as always.

Rhythom is rocking at the door helping everyone! This place is awesome every time!!!

I have been going to popeye’s since I was in college 35 years ago in New Orleans. The have been improving things ever since. They are not known for extremely fast service. But who cares when the food is consistently good. One thing I will say is that their employees really do care and are trying as hard as they can. So lighten up people and enjoy some spicy chicken and red beans and rice.

I’ve been a Popeyes’ fan for 40 years, and I have to say this is the worst franchise (store) I have ever encountered. They consistently get the orders wrong, the cashiers are slow and inept (There’s always a line even during slow periods), and the place is a mess. The trash cans are always stuffed so the customers can’t dispose of their trash. Most of the times I’ve stopped here I’ve had to search around for a napkin dispenser that isn’t empty. This is not an isolated incident, as I have stopped here multiple times with the same experience.
Yesterday, I ordered my usual 8 piece box of thighs and drumbsticks (mild), and when I got home and got the dinner ready to serve, discovered breasts and wings in the box (spicy). Nobody in my family likes white meat. We live too far away from this location to make it worth driving back so we were stuck with it. From now on I’ll be sure to check before I leave the store.
Popeyes should have done a better job in vetting this franchise owner, as he is giving the product a bad name. If this location had been my first experience with Popeyes, I would never again be a customer.
P. S. I sent this review directly to Popeyes Corporate, and shortly thereafter received a phone call from a very rude person named Carlos who identified himself as the General Manager of this location. He offered no apology, no empathy, and kept on calling me «Sir» even though he knows I’m a female. Instead of trying to solve the problem, his tact was to scold me for not bringing it up to a Manager on Duty. Apparently he’s upset that now Popeyes Corporate is aware of the inadequate management of this location.

I walked in and placed my order and when ahead and sat down & WOW this place is disgusting! The tables (IM TALKING ABOUT ALL) weren’t wiped down, very sticky and dirty. The floors were cover in paper, chicken flakes, trash and it didn’t take a minute to get up and ask for my money back. The manager asked me why and I said «Would you eat at a place where it hasn’t been cleaned and wiped down?» She said «No». Well that is why i wont be eating here!

Chicken was tasty but 20 minute wait for fast food fried chicken?! SERIOUSLY?!? Go to Lo Lo’s for better chicken and friendlier service.

We won’t be back! The chicken tenders have been raw last two orders! And, every time we’ve been, our order has been missing something! The staff are very rude! Don’t even ask for the condiments you’ve paid for! They swear they’re in the bag! Horrible rude service!!! Steer clear of this Popeye’s! They are the worst! Don’t even deserve one star!

Ok, I feel the need to write something since at the time of this review this Popeye’s has only 2 stars overall. The first time we went (about a month after it opened), it was a complete cluster– long wait times, missing items, angry patrons, messy restaurant, etc. Luckily, the food was delicious! So after my wife and I finished complaining about the complete lack of organization that the staff appeared to have, we decided since the food was so tasty (juicy chicken, yummy-​slightly-​spicy potatoes, nice biscuits), we’d give it another chance.
The next time (about a month later), food was still delicious (fyi-​blackened chicken is a tasty, fresh, healthier alternative too) and the service was much more organized. Staff is always friendly, though you can tell a manager or two micromanage a bit too much and it leads to employees that sometimes won’t make decisions for themselves.
Tastier than KFC by far. Needs some music!

Make sure and leave yourself an extra 15 – 20 minutes at this «fast food» restaurant. Service is terribly slow.

Always just get chicken tenders and red beans here. Hasn’t let me down yet, except for the time I got thighs instead… Just mediocre. Nothing special, like any other Popeyes.

Everyone at this location was so friendly and helpful during our visit. The sweet tea was perfect and the chicken was cooked perfectly. They even told us they were waiting on fresh fries and brought them out to our table.
I’ll definitely be back for a quick fried chicken fix when I’m in the area.

This location needs to have their staff go through training again. I saw the drive thru line was pretty long so I decided to go inside thinking it would be quicker.
There were maybe four people that was waiting for food when I ordered mine. I ordered a 4 piece meal and the shrimp tackle box?
As I see people get their food, I noticed every single person brought their food back. Either they didn’t get a biscuit or something was wrong with their side so I made a mental note to check my order before I left the place.
Next thing I know, it was myself and another person still waiting for 30 mins! I asked him what number his order was and it was five numbers before mine. After looking around we realized it was just us waiting for our orders.
Finally one of the guys behind the counter overheard us and asked for our receipts then «expedited» our orders. That took another 15 mins.
There was a guy jumping back and forth from the drive thru window to help the guy on the line. But then wouldn’t complete an order causing confusion. The guy was clearly flustered and needed help.
Finally he prepped my order. I thought the shrimp tackle box had butterfly shrimp but I got little popcorn shrimps. Then he said he gave me a couple extra and extra biscuits and he knew I was mad.
Well come on. I was mad because I paid $ 16 for cold food. It’s different if I waited 30 mins for a fresh batch of chicken. But so not the case.

Don’t go just before they close. I ordered the surf and turf combo 30 minutes before close on a friday night. Before I pulled up to the window to pay they literally had my bag hanging outside the window for me to see.
I didn’t mind and didn’t expect them to cook per order so I paid them and came home. I open up the bag and I’m missing half my order. They only gave me two chicken strips, and two sides. Never going back again.

I visit this location once a week, on my way to school. Usually, around 4pm. I order the same thing each time (chicken strips, biscuit), so I cant comment on the quality of all of their menu items, but their chicken strips are amazing. The biscuit is a little dry but most biscuits are so no complaints there. The food is always super fresh. Ive never had a stale biscuit or a cold piece of chicken here!
I have also tried their fries and they are pretty good. The staff — I have interacted with several of them — are always very friendly and professional. Hopefully Im not jinxing myself haha but every visit has been perfect so far!