Petco

So, I hauled ass to this location to pick up ONE thing which would’ve taken no more than 3 minutes this past Saturday 8÷9÷15. I made it there 7 till 9pm and the girl there was already locking the freakin door?! Closing time is 9PM! If anything this girl should’ve been leaving 7 minutes AFTER 9 AND NOT BEFORE.

I’ve been going to this store for years. Smaller selection of items, but it covers a pretty good amount of species. The best thing about this store is their fish section, a beautiful set up of fish for sale.
However the last time I went into this store will be my final visit. I was in there with my boyfriend and best friend. We are all very respectful adults and was looking at the fish and small animals. My boyfriend and I were looking at toys for my lionhead rabbit, and we found a cute little tunnel that was the perfect size. One of the products was already unwrapped, and he stretched it out for me to look at the length of it.
This employee, possibly manager, turns the corner and just stops and stares at us. We made eye contact and she says «Really?! Did you unwrap that?» My boyfriend and I looked at each other in disbelief and I replied «No it was already like this.» So this lady lunges toward us and snatches the tunnel out of his hands and with a sharp tone and says «You’re going to break it! We pay for our merchandise not for you to play with it.» She just takes the tunnel and storms away. All three of us just stared at each other, completely shocked.
She was absolutely unprofessional, rude, and just a downright bitch. We are paying customers browsing merchandise with the intent of buying a product. Absolutely ridiculous! I’ve never been treated like this before. Excuse me, but CHECK THE CAMERAS. Don’t just jump to conclusions and treat customers like that. We found the tunnel unwrapped next to the rest of the wrapped tunnels I was looking at it to buy. We immediately left the store. I will not be returning. I work in customer service as well, and would never even consider treating someone like that.
Go across the street to Petsmart, less than a mile away. Friendly staff willing to help you, larger selection of products. Don’t bother going to this store.

We brought our 14 yr old dog for a grooming. We live in northern California and needed to find a place that would good care of our elder dog. The staff was so caring and gentle with our old guy. We were very pleased with the store and their staff.

Rather unimpressed. We got our fish tank and our first several waves of fish from here. The cookie cutter advice we received here led to the death of our fish over and over again. We finally went to a mom and pop aquarium shop where we got good advice and healthy fish, now they’re thriving.
As far as service nearly every time we went in we had to go hunt someone down to help us. I mean you’d think someone would keep an eye out near the aquariums for folks who need help, I can’t just grab my own fish from the tank…

I was feeling blue do to the passing of my cat & wandered into the adoption center at this petco location just to see what kind of animals they had for adoption. Amber was so helpful and friendly. She was never pushy and let me know about each cat witch really made the decision making process very easy. If you are looking to get a new pet friend, the people here really care. Thank you Petco.

I am very disappointed with their care of the bettas. I went in today to get some live plants and I always go over to check out their bettas to see of they are being taken care of. Today they were all in horrible condition. Most of them didn’t have enough water in their little prisons to be able to have room for their bodies and fins. And there were a lot of dying bettas.
I had asked the cashier how often they do water changes and check on them and she said TWICE A WEEK! Really? TWICE A WEEK!!! They are selling sick/​dying bettas to people and they are also giving people bad advice on how to care for them.
THEY ARENT AN EASY PET!!! THEY NEED LOTS OF CARE TO LIVE A LONG, HAPPY LIFE. Yes, they can live in an unfiltered tank but you must do at least 2 50% water changes and one 100% water change a week. BETTAS ARE NOT GOOD PETS FOR KIDS! And they will live for 5 years if they are cared for properly.
If you want one as a pet, do your research first and don’t listen to any of the employees. They don’t know how to care for them.

Well judging for the other reviews I must have come on a bad day. I came to return the collar I bought for my dog because I did not fit like I thought it would. And I will start off with admitting I did not have the receipt, but I purchased it with my Pals card and the purchase can be looked up with that. I also made another hole to try to get the collar to fit. I knew I was taking a chance of being told I couldn’t return it.
I go into the store and let the cashier know I wanted to return it (my bad I used the word return instead of exchange which is what I really wanted to do). I let her know I did not have my receipt and instead of letting me finish saying I used my Pals card, or saying she could only do a refund I got a «We can’t help you without a receipt». Hmmmm. I said I meant I wanted to exchange it and she said «Well I guess that’s about all we can do». I was so shocked from her attitude I forgot to mention I poked a hole to see if I could even exchange it with that hole. I’m looking at collars and another lady came up to me said «we don’t take damaged merchandise» in a very rude tone, rolls her eyes, and walks away before I even get a chance to say anything. But even if she would have stuck around I was too amazed by the horrible service from her and the cashier. I just left.
I call Petco corporate and the apologize and are very friendly (where the two stars come from). They did the normal thing for a complaint and offer free things. While that’s nice and all I asked if I could just get a call from store management instead. She still sends the coupons for free stuff, and says a manager from the store will be contacting me soon. Never heard from management. Oh well.

Kudos to a friendly staff and them being very helpful. Will definitely return more often now.

Having 2 dogs, we spend a fortune in pet supplies. Than we must take into account the fact that Gizmo is a puppy and training is where we spend our days. Taking all that in we must than move forward to mention that we have 3 Salt water tanks in our house.
Aquatics here for Salt water is small but very useful and helpful! John will help you in any way shape or form, and he will even order you a particular fish if he doesn’t have it in stock! Bill helps in aquatics also and has been a blessing when John isn’t in.
Than our puppy trainer Alex is AWESOME! He truly loves the «dogs» and doesn’t think it’s just a job. Gizmo loves when he comes to visit him at the pet store for his puppy training class!
The store is stocked regularly, just ask me since boxes are everywhere on Wednesday’s for puppy training!
Staff is very friendly — even Lisa waves to Gizmo when she walks by.
Even though this is a smaller location than some of the other Petco’s it has to be one of the better locations I have been in!

Yeah.
I don’t know what my Boxer sees in the greasy pig ears this place carries.
But he loves them.
So there is that.