Mark J Gentile, MD

I’ve taken my five kids here since 2001. I LOVE Dr. Gentile and Steve (PA) and everyone in the office. They don’t have a high turnover at all with their staff, so it is nice to always see a familiar face and to be recognized when you come in for services. I feel they treat all patients and parents with the utmost friendliness. My children love everyone there and feel really comfortable, even when they have to get shots! Any health issues or concerns I have for my kids are always promptly addressed and if I request referrals or anything, it is done promptly and without any sort of resistance at all. I believe they have my children’s best interests in mind and I have never had to second guess them. They don’t overprescribe antibiotics but give them when deemed necessary, they’re always asking that I followup by phone so they know if there was improvement or not during any issues. They treat you like family, essentially. I am very appreciative of Dr. Gentile, Steve, and all the staff there. I haven’t experienced any negative issues and only had once where something was billed wrong and they fixed it without delay or issue. I am VERY satisfied and I will actually miss going here once all my kids are too old. That is still 12 years away, thankfully! I have also referred many friends and family to Dr. Gentile’s office and they’re all very happy too.

We’ve been patients of Dr. Gentiles since 2002. We loved this office until recently. One of our 3 children is special needs and as a result it is imperative that constant communication is a must. We noticed that we never received a call to confirm appts, never received billing statements, and we’re constantly put on hold for unreasonable time periods extending as long as 15 min in length. The original office manager was wonderful and at this office over 20 years before she retired 4 years ago. Since then the whole service quality has suffered. I’ve been told that they don’t have time to call patients to confirm appt. They don’t have time to follow up with insurance companies to get payment when they have submitted incorrect information and I’ve been billed as a result when I have no control over how the office billed for a visit. I have asked numerous times to get referrals for specialists and scheduled visits to get the referral requested and it’s a nasty call and weeks waiting period to get a doctor referral. But they make you wait an extra 25 min when you arrive for your appt to confirm your insurance is active, interesting. Dr. Gentile seems overwhelmed and unavailable most of the time so we were constantly scheduled with a PA. When we finally saw him we were negatively questioned as to why we hadn’t been in to see him. In addition we were addressed in the open lobby as to why the insurance hadn’t paid on claims, to which we had no knowledge of an issue, and told we better figure it out because they had no time to call them. While the office manager continued to bagger us In front of other patients, in the lobby. While at their office, I contacted the insurance company and confirmed that they had incorrectly submitted the bill. The Ins. Co agreed to resubmit correctly and to repay the doctor in the next 30 days. That took me 5min. When I asked the office manager to let me know if they didn’t receive the payment from the insurance company, her response to me was, «I don’t have time to do that, we see too many patients.» I would highly recommend you find another doctor and practice for your pediatric needs. This office has a breeding ground for a disaster. 13+ years of loyalty and this is how you will be treated, just another number on their list. So sad!

I was referred to Dr. Gentile by a friend and have had nothing but positive experiences with Dr. Gentile and his staff. There’s a few reviews that mention misdiagnosis, while I can’t comment on those because I don’t know the details, there is no such thing as a perfect doctor– or one who knows absolutely everything. One child’s whimper may be another child’s excruciating pain. We will definitely continue using Dr. Gentile.

We’ve been coming to this office since they moved here in 2007, and saw them at the old location prior to that.
I’ve never been a fan of Dr Gentile himself, but his PA Steve Snesko is wonderful. I’m sure Dr Gentile is a great person and a great Dr with many years of experience. But he and I just don’t see eye to eye on certain things. Steve has never judged my decisions or 2^nd guessed my mother’s intuition. In fact, one of my kids was constantly sick as an infant. While another PA, a NP and Dr Gentile all ignored my concerns and wrote me off as a paranoid mother, Steve took the time to listen to what I was saying, he understood that I know my kid better than anyone else and helped diagnose her correctly. Once we did that, problem solved!
Steve recognizes us and remembers details about my kids when we go. He’ll ask one about school or soccer. Or he’ll remember that one is a Girl Scout. I love that he’s about my age, has kids my age and gets where we are, because he’s in that same place in life.
It’s usually pretty easy to get in for sick/​same day appointments, especially if you call first thing in the morning. For all of the well-​child visits, so long as you call about a month in advance, I’ve had no trouble getting in at the time we need to (birthday, milestone, etc). A little planning on my part goes a long way.
I always recommend Steve when anyone asks.

We have been taking our daughter to Dr Gentile since birth. She is now 10 months. We have had a positive experience every time with Dr. Gentile. We only had 1 negative experience at the Gilbert office with a different doctor at that location. She told me I needed to give my very large baby (9lbs) formula when I was solely breastfeeding. I didn’t like that at all especially since I told her that I didn’t want to do formula. I decided not to take her advice and see Dr. Gentile instead on our next visit. Dr. Gentile always respects our wishes.
We are very happy.

Dr Gentile misdiagnosed my daughter which made her end up in the hospital. She had a UTI that ended up leading to a kidney infection. I informed him or her symptoms and that I thought she had a UTI, he assured me it was an ear infection and sent me on my way. Later that afternoon her fever reached 107! I called the doctors office and spoke to the nurse and she told me to put her in the bath and give her Motrin. What?! 107 is so high, that nurse should have told me to get my daughter straight over to the ER! The next day I took her to the ER because I knew something was wrong. The ER staff informed me she had a kidney infection and was very dehydrated. She ended up staying at Carson’s children hospital for 2 days.
Never ever will I go back to dr gentile. He is a nice man but he needs to listen to the mom. My daughter was way to sick to have just an ear infection. even at our follow up visit he said he still didn’t think she had a UTI. Even after the hospital said she did.

I’m sure Dr. Gentile is a fine doctor and a good person but when when my husband and I were interviewing pediatric offices I found Dr. Gentile to be annoyed by our questions about alternative shot schedules and he stated that they only follow the APA’s vaccine schedule and then he proceeded to tell me what horrible things might happen to my baby should we not follow the schedule.
I understand that vaccines are important but we chose a different pediatric office because we live an organic lifestyle and chose to go with a variation of Dr. Sears’ shot schedule (our kiddos do get all of the shots, just more spread out), and this other office was willing to work with us. Dr. Gentile’s office was just not right for us.
By the way, we chose to go with Desert Shores Pediatrics, they are great!!!

We love Dr Steve!
–update 7÷24÷13−−
In all the years we have been coming here we have not had a single issue, until they hired the new woman up front. I believe her name is Siri. Today took the cake, but before that a little back story. We have called for the 6mo appointment for Lily Mae for the past few weeks. Every day she answers and gives whatever excuse she can think of. Computers down, no appointments for two weeks, she is too busy right now, I have heard them all. Finally my wife gets us an appointment today at one two four zero, yes, one two four zero. Seriously, who gives the appointment time like that? Siri does, that is who. Then gives you an attitude and acts like your ignorant when you clarify. After making the appointment she asked what the appointment is for, and when she hears it is for a six month checkup (daughter is now seven months, took that long to get in) she gives my wife the third degree for getting her in late. Remember, we are only late because their have been «no appointments, computers down, I don’t have time for this right now» for the past three weeks.
So, we get to the appointment thirty minutes early. Those with two or more kids know, its thirty minutes early or thirty minutes late, there is no happy medium. Check in and get things going. Siri (first time I have met her in person) informs me that my insurance is cancelled. I advise her that it is not cancelled, there has been an ongoing issue with my insurance and they had to remove and re-​add Lily Mae as her birth date was incorrect in their systems. She gives me an attitude and tells me that I will have to pay the bill if the insurance company does not pay. I let her know, again, that they will pay the bill and I am already aware of the issue. Most would leave it at that, but not Siri. Oh no, she must seek the «truth»! About ten minutes later I hear her blurting out my insurance ID number. She was on the phone with my insurance company to verify my insurance before she would let us go in for our appointment. Unbelievable! So the insurance company, who has not yet been informed by my employer of the changes to the birth date (all of this transpired this week) tells her that Lily Mae is no longer on the plan (duh, I just told you all of this). She tells the agent «thanks, I knew there was something going on, we’ll put a stop to this» and hangs up. Giving me a dirty look she calls me back up to tell me that the doctor cannot see me unless I pay for the visit. Game over, no more being nice. After giving her a piece of my mind another woman up front came out and I stopped addressing her. Within a few seconds of talking to this other woman she understood the situation and got us back on track. Siri was not having any of that and started her mouth back up, glaring, and LAUGHING at me.
At this point I was done speaking with her and informed them I would be leaving their office and would not return. As I was getting the girls things packed up and watching as Siri sat in her chair watching us and smiling as if she just did something grand I chose to stay in spite of her. She is not an accurate reflection of this practice, everyone else is great. I jump on the phone with my benefits department at work and they confirm Lily Mae is insured within a few minutes. I have NEVER had a claim not go through at their office. My kids have both went there their entire lives. To treat someone that loyal like they are the scum of the earth is COMPLETELY UNACCEPTABLE. To call a patient a liar that has been with your practice since the start and go as far as calling in benefits for a wellness checkup is far beyond excusable. My advice to Dr Gentile and the rest of the staff, get rid of this CANCER before you lose more patients. If she is here with this attitude when I come back for our nine month checkup, we will not be back.
Now, to be fair, the star rating is down based solely on this person. Without her, this office is still a five star. With her here, the positives do not outweigh the negative she creates. Dr Steve and the rest of the staff were quite apologetic for her actions, but they should never have to be put in such a position. She has no business in the position she is in, she needs to be tucked away in a cubicle somewhere handling TPS reports and speaking to no clients of whatever business she is working for.

I have been taking my daughters to Dr. Gentile and his associates since he had a smaller practice in Chandler. Even though for us, it’s a longer drive, it’s well worth it.
It is very easy to make an appointment. There have been a few times when my daughters had health concerns that needed immediate attention, and Dr. Gentile’s staff was gracious enough to accommodate us and squeeze us into their schedule.
I really get the feeling that they value my daughters as patients. They understand that going to the emergency room or urgent care isn’t always the best option time-​wise and financially. Dr. Gentile and his staff has always been there for us.
They also have a very clean facility that includes separate waiting rooms for well and sick children. They have flat-​screen TV’s in both sides, which really help alleviate kids from getting too restless.
I love the staff and the level of care that they provide.
I would recommend Dr. Gentile’s office for anyone in search of a friendly, caring, and knowledgeable pediatrician.