I just finished dinner at Johnny Rockets with my wife and can’t say enough about it. We had been once before a year or so ago but or service then was unremarkable and we never went back. Tonight however, we had Sergio as our waiter and even before the food came I commented to my wife how much better the restaurant was and it was all thanks to Sergio. He was so personable and friendly and the service was fast and friendly. We will definitely be back. Thank you Sergio.
Shelby L.
Classificação do local: 4 Florence, AZ
Good service, good food. Only complaint is our jukebox didn’t work. The whole appeal of the place.
T G.
Classificação do local: 1 Gilbert, AZ
Open until 10pm… if u get here at 9:50 don’t plan on getting any food from the grill. I realize they close at 10pm but I come from old school customer service. If a customer comes in 1 minute before closing they should still be afforded the same menu options as all others. Not so with Johnny Rockets. So much for dinner after a movie.
Trevor J.
Classificação do local: 5 Mesa, AZ
What a fun atmosphere to start off with. We came on a Sunday before noon so it wasn’t too packed but it is your diner experience in a chain restaurant. The waiter was really attentive and it was our first time taking our 3 month old and he was a trooper. The little touch with the ketchup faces was really fun and the burgers we had were delicious. Definitely a place worth coming back to!
Steven B.
Classificação do local: 2 Gilbert, AZ
So like many of the reviews the service and staff are great. The food however is nothing to write home about. I brought my daughters here for a little nostalgic fun and to have some shakes. I was very disappointed when my onion rings tasted like burnt dirty oil not to mention it raised the cost of my burger to over $ 11.00. The french fries my girls had were bland, with a rubbery texture. If they could improve those items and align the portion size with the price it would be worth more stars.
Jill T.
Classificação do local: 1 Gilbert, AZ
We used to love eating here but they are completely incompetent when it comes to food allergies so we won’t be eating here anymore. At least not when our son is with us. It would serve them well to educate themselves about these things.
Jerry L.
Classificação do local: 2 Chandler, AZ
So Disappointed in these guys. We used to eat here all the time but for the last 2 years the service is HORRIBLE. We went there recently for my daughters birthday because she loves to get up and dance with the rest of the staff. We told them this and they never got around to it. Now it was a Monday so they only had 2 servers working there. My other daughter didn’t get her food until everyone was done eating. The food is OK but this is supposed to be a fun place to go to. I blame the management because they clearly aren’t doing any training and they aren’t backing it up with any kind of reenforcement or weekly meetings. We may go back once a year to see if they go any better because it used to be a good fun place to get a burger. USEDTO We shall see
T W.
Classificação do local: 4 Gilbert, AZ
It’s been a while so I thought I would update my review. As I said last time, it’s a burger joint. Burger and fries is what they do best, and they do it pretty well. Burgers taste fresh. Good shakes, too. Obviously I’m not rating this against a place like Vintage 95! For a burger joint they are very good. The place is loud, and they play lots of oldies(which I like). And every so often you will lose your server as they get out and do a dance for the customers. It’s fun. Service is usually very good also.
Ellen H.
Classificação do local: 4 Gilbert, AZ
Had lunch at this Johnny Rockets today for the first time. Our waitress Sandra was great! She was friendly, attentive and did not rush us. The juke box was broken but she happily played a few of our song requests via a computer. Really appreciated that. We were celebrating my brothers birthday and he loves the 50s 60s music. The hamburgers were Delicious along with the fries, & onion rings. Nice and Hot. We are definely going back! Got to try the amazing looking shakes/floats etc.!! Ellen Gilbert
Will C.
Classificação do local: 1 Phoenix, AZ
Disappointing experience and food. Lettuce was old on the burgers, burgers were charred and food tasted lackluster.
Eddy Y.
Classificação do local: 3 Chandler, AZ
Food is pretty good, didn’t see our waitress much. They offer unlimited regular fries but not sweet potato even though we paid extra for it. The cook did everything with the same pair of gloves… never changed them. We watched him clean the prep table and flattop, cook, sneak a peak at his phone. Kind of gross. There were always a group of workers chatting.
Tim W.
Classificação do local: 5 Phoenix, AZ
A friend and I recently had an awe inspiring visit to this particular Johnny Rockets! When our waitress brought our food, she asked if we needed anything. My friend responded«no», but asked if she, the waitress, needed any prayer. To our surprise, she opened up, and told us her brother was going through some difficult times, so we bowed in prayer for«Jeremy». Much to our surprise, when the bill came at the end of the evening, the meal had been comped! AND, we found out the person responsible for paying for our meal was actually one of the gals on staff. I believe her name was Carlee. I cannot express how grateful for, and amazed I am at this young woman’s care for her community! She has an inspiring faith and is a tremendous asset to the restaurant, her manager, and more! So, wholeheartedly, I would recommend this restaurant! Not only is the food good, but the staff, especially Carlee, is downright fantastic! –Tim Whittemore
Allie W.
Classificação do local: 5 Gilbert, AZ
Great food and service every time. Huge shakes. We’ve made it our before a family movie place.
Mari A.
Classificação do local: 3 Gilbert, AZ
onGreat shakes and always great service. I love the atmosphere this restraunt has. Great shake selection and the very good vegan burgers. I do think the food is a little over priced and if you are someone like me who only likes your burger well done this is not the place for you. Their burgers are always pink no matter who cooks it and to me it always that blood/re microwaved meat taste and they never wipe down any of their seats they only brush the crumbs off the table tops and thats about it. The restraunt always seems to have bare minimum cleaning put into it.
Bianca V.
Classificação do local: 5 San Tan Valley, AZ
UPDATE********** To my surprise the District manager heard about my issues and personally came to fix it. I respect the fact that she went out of her way to come figure it all out with me. It goes to show that overall, they sincerely care about their customers needs and being happy. It won’t hurt to order from them again because at least now they know about these issues and want them fixed. In the end, the apology was very sincere and I’m sure this won’t happen again. Scratch the part where I said they were awful. In my other post I was soooo angry but thats only because I can’t deny how good the Grilled Chicken sandwhich is and I would like to happily continue ordering it. Big thumbs up for taking time out of their day to apologize and resolve any issues. Thank you!
Reed G.
Classificação do local: 1 Chandler, AZ
Terrible food, extremely noisy. Fries came out way early and cold by the time the burgers came. Albino Boca burger looked and tasted like a freezer burnt corn tortilla. Hamburgers burnt, only 6 fries per kids order. Laughable.
Steffi C.
Classificação do local: 1 Gilbert, AZ
This place has been my kids favorite place on their birthdays. We go there every year and every time we have so much fun. However, this year on my son’s birthday, it was a huge disappointment. The place was obviously short staffed that night. No one greeted us, no one even was busing the tables. Drinks and food were super slow. And the worst part was the waitress even forgot about my son’s birthday. Even though she apologized and brought back an ice cream, she tried to get the manager to sing with her but the manager was too busy to talk to a guy. It made me feel like I caused trouble for them. It’s not the experience we expected and I think we should find kids some other places to celebrate their birthdays from now on.
Tisha C.
Classificação do local: 5 San Tan Valley, AZ
Big shout out to Karli! Big smile, so friendly and not at all pushy. We had stopped in before heading to the movies for a quick snack. Got milkshakes, fries and a root beer float. I was sharing a milkshake with my daughter and Karli asked if she could split it for us! Might sound like a small thing but for us it just showed that she was being proactive and thoughtful. Then the icing on the cake — or the ketchup on the plate — was that she actually took the time to make little designs on ketchup plates for each of us for our fries — there were 4 in our party. Rest of the staff was very pleasant too but Karli rocked! Thank you!
Dana B.
Classificação do local: 3 Gilbert, AZ
Surprisingly pleased by the food here. We haven’t been to a Johnny Rockets in years because of how bad it used to be. The service was friendly, environment upbeat and we had a warm dinner on a chilly night. The down falls were: they left onions in my burger even though I asked for them to be removed, I asked for pickles and received 3 tiny ones. It’s was VERY loud and a bit cold inside. Otherwise, it would’ve been a 5 star for the type of venue they are
Emily M.
Classificação do local: 2 Mesa, AZ
I thought this place was easy on the wallet and I found out NO it’s not. This place is too LOUD. I have to say that the service we received was good. The overall bill for 3 burgers 1 kids meal and 3 sodas was $ 45, that’s a lot dough for me. Then I got to thinking damn I should have taken my kids to In and Out and still had 20 bucks left over. For me the value to what I ate wasn’t there. But I have to say the server we got was great. Just not for me.