Jiffy Lube

Worst customer service ever, underexperienced kids trying to act like adults. I have lived in Gilbert a long time and have never had anything like this ever happen. The kid put my car in the bay and left it in nuetral, the car rolled backwards into another car which was supposedly his mom’s car. He comes back in the shop to tell me it was my fault for the accident. I contacted the manager to discuss liability. Instead the kid hands me his phone and wants me to speak to his mom so she could file a claim against my car. Look it was in your posession it was under your care, how is this my fault? Nothing ever became of the claim and I was never contacted to resolve my dent to my car. I would steer clear of this business. If they would have called me to resolve this I would give a decent review.

Was just there trying to get my 2015 vehicle serviced for an oil change. The technician was very rude demanding I pull it up into the bay area instead of answering my questions in the office. Then he stated that the recommended oil change for my vehicle was $ 80. I called the manufacturer and for the same recommended oil change plus a tire rotation was only $ 46. Would not recommend going here for the rudeness and the almost double price gouging!

Pulled up with one car in bay, half an hour later they hadn’t even pulled my truck in!!! Are you kidding me??? Got in my truck and left, what a joke!!!

Great job! Fast oil change! These guys were quick and very courteous! I have no complaints. They took care of my baby and even took the time to go over any issues that they found.

This place is just around the corner from where I recently moved, and this was my first (and last) visit to this Jiffy Lube location. From this experience, I imagine it will be a long time before I try any Jiffy Lube again, if ever. They treated me poorly, took far too long to change my oil, were unprofessional, and very poorly managed.
To top it all off, I called their corporate office to inform them about how business was being done at this location and didn’t even get a call back. The bottom line is this: they don’t care about you, or the business you bring them; therefore, don’t give it to them. I value customer service highly, as a provider and as a consumer, and this place failed miserably. I know I won’t give them another dollar from my wallet, or another minute of my time. I feel that if the corporate office is willing to tolerate that environment in the first place, then I have very little hope of anything being done to change the situation. My advice is to just go some place else and save yourself the headache.

Came in here 30 minutes before they closed and they gladly took my car. Service was fast, no pressure with what they offered as ugrades. Kind customer service.
Lost a star for the waiting room. Not somewhere I want to be. Smelled dirty, looked dirty. There was coffee, but no real creamer and tiny Styrofoam cups. All the magazines were car themed. I’m used to Jiffy Lubes with current magazines, tv with sound, free popcorn, etc. This one had none of that. Bummer.
Overall I’d highly recommend for the service, just bring your own entertainment (book, magazine, gameboy haha) & maybe some hand sanitizer.

Fast oil change, 2 stars. But this is the second time they can’t rotate the tires because of lack of tools, broken tools, etc.

Kind of shocked at the reviews beneath me. Been going here since I moved to Gilbert ~2 years ago and have 0 complaints. The guys here have been extremely honest and even helped me save a buck or two when getting my oil changed! They have never tried to upsell or tell me to purchase anything I don’t need. Hey, and don’t let me forget to mention their free car wash after they do my oil change. Total time it takes them from start to finish: tops 15 minutes!

Never again! I was told right away that my car «said» it required $ 235 worth of work. When I declined and asked for just the oil change I went there to get the guy seemed upset and disappointed. The oil change was done in like five minutes after that without vacuuming my floors or cleaning the windows which is part of their signature service. Rather than complain and have the guys, who were sitting around doing absolutely nothing, scoff at me some more I took my car and went over to auto zone to buy the cabin air filter they were trying to sell me for twice the price. I do not recommend this place to anyone.

The good: I got my oil changed pretty quickly (35 mins) and everything seems to be in good working shape.
The bad: I was standing in line to pay and the assistant manager was going through his routine with the customer in front of me. He was trying to upsell him on synthetic oil, a new air filter, a new cabin filter, and he charged the guy $ 5 to top off his fluids. He just came across like a really slimy used car sales man and it made my skin crawl.
More importantly, when he finished with that customer he ran off without even acknowledging me or the 10 minutes I stood there waiting to pay. He never mentioned he’d be right back and just left me standing there. After about 5 minutes I walked in to the bay and hollered for someone to come help me. Frankly, the place wasn’t that busy and he had a lot of people on the garage floor so I’m not sure exactly why the customer service was so bad.
Ultimately I’ll return and give them a chance to improve this rating and review but for now I wasn’t that impressed with the service.

The first time I went to this Jiffy Lube, there were 2 cars in the 2 bays that were being worked on. I ended up waiting almost 2 hours for an oil change. I can understand them being busy, so it’s not the wait time that upsets me, it’s the fact that the techs couldn’t be straight with me and just let me know up front– I would have been more than happy to go run an errand and then come back by the shop. And, after an hour of waiting, I asked them what the ETA was, and they said my car would go in «any minute» and would only take about 10 – 15 minutes… lie. It was another hour.
I needed another oil change this morning, and decided to give this place another try (thinking that maybe it was just a bad crew that day), and it was the same story. I went in at 07:40 because they opened at 0730 and I figured it would be quick to go in early before a line of people built up. I arrived and there were 2 techs there and a mini-​van already in the bay. When I went in to drop of my keys, he told me it would be about 45 minutes until he was able to get to my car. I must have had a surprised look on my face, because he quickly responded with «because there’s only 2 of us here». I said «okay» and sat down; one of them was working on the van while the other was reading a magazine behind the counter. Seriously!!!
Never again will I go to this Jiffy Lube. I posted a comment on my facebook about waiting forever at this Jiffy Lube and I received multiple comments from people saying that they’ve had problems at this same location. Good news: I’m not alone. Bad news: Corporate hasn’t fixed the problem that many people are having.