Harkins Theatres SanTan Village 16

Harkins is by far the best theatre I have ever been to, and the San Tan location is my favorite (and closest too). The staff has been exceptionally helpful in cases of missing student ID and more. They offer great prices, and they have loyalty cups and shirts that makes getting popcorn and soda concessions for only $ 2.5. This location isn’t overcrowded as well. I saw Star Wars 7 here opening night and enjoyed being with the other fans here. Also unlike other theatres the armrests lift up!

Very colorful, appealing, and clean facility. My 5 year old son was invited to a movie party and each child was given a lanyard with the movie name (in this case «Zootopia») to wear and had a designated area where the kids from the party sat. They also had individual trays for each kids with popcorn and drink. Like this place!

So my family and I decided to go to Harkins for the first time since November. We’ve been going to Fat Cats since November because we like to select our own seats and not fight with people over position. But my wife feels loyal to Harkins so we went there today.
After the movie, my wife went into the restroom and as she was washing her hands, a teenage girl grabbed her Harkins cup and ran out with it.
We went to customer service and spoke with the manager. Didn’t catch his name but he was heavy set with a beard and glasses. He told us that we were more than welcome to buy a new cup but he couldn’t give us a replacement.
And now thanks to this employee, you’ve lost the one advocate for Harkins in my family. I hope the $ 3.75 for that cup was worth it. We’ll be spending our money at Fat Cats or AMC from now on.
Just a tip. It’s called «Guest Services». You might want your employees to understand the meaning of those words before they start their work day.

Checked movie times online at
before going and showtime was for 510pm. Showed up at 512pm to get tickets and was told movie started at 445pm not listed 510pm. I asked why the website showed 510pm and the 12 year old working the register said «sometimes it’s wrong I guess». I tried going to customer service but the line was 17 people deep and the one suit at the counter was on the phone with his back to everyone. I left, obviously, but decided to call them since the suit was obviously spending time answering calls instead of helping customers on site. I called, explained the situation and the girl that answered, who stated her manager was dealing with something important at the moment so he could not speak to a customer, told me she looked at the site and said I was wrong and kept questioning if I knew what I was talking about. So I told her thanks for nothing and hung up. Decided to try and salvage my night at AMC instead which was where I should have went in the first place.
First time disrespected there, not first time showtimes have been messed up.

I cannot eat diary or eggs due to a food allergy. It is a new lifestyle change and was starving before the movie we were going to see. I shouldn’t have let myself get that hungry, but what can you do on a busy Easter morning. Moms tend to eat last. Being Easter Sunday many places were closed. Therefore, my hunger started to get the best of me.
I tried to look up the nutritional info on my phone to see what I could eat– my phone wouldn’t load the page.
Therefore, I had to ask for the information. The management went above and beyond for my request. They couldn’t find the binder the information was located in– they printed me some pages. I did not feel uncomfortable with my food restrictions. Some places I go, employees give weird looks as if they’re saying «what you can’t eat cheese?» The harkins management reassured me it was no big deal at all providing me with the information. I very much appreciated it and I did not need to go through the movie with such hunger!
On a side note, harkins as a company could include less sugar based food items and possibly food items that would include those of us with diet restrictions. It is 2016 after all. I believe the food culture is evolving and less processed food is the way to go.
Thank you again harkins management for going the extra mile and providing me with the nutrition information.

— Can I have 2 adult tickets for XYZ movie?
— (No smiling, no greeting) WHAT?
— (I’m stunt, but repeatedly I asked for the tickets) 2 tickets for XYZ, please?
— WHAT TIME?
— 1:15PM please
— It’d be $ 15.
— Thank you!!!
— (no response)
What is wrong with the pregnant lady who works at the cashier counter here? Do you have a bad day? Did anyone piss you off? Are you tired? Do I look weird? Do I seem rude? Did your car battery die? Did your dog eat your strawberry shortcake? What?! Okay, what is going on here?
You didn’t greet us, you clarified our request by just a simple word «WHAT» and you couldn’t stop rolling your eyes when I was surprised and paused for a second when that word spitted out from your lips.
I can say that we are regulars at this Harkins, and never ever something like that happened to us before. I was about to bring up this matter to the supervisor, but then I realized that this lady was the only one at the counter at the time. It’s around 1pm with no customers standing behind us for after us?
But, I wouldn’t let that ruin my movie date with my beloved husband. I will come back, but hope not to experience this — again!

We go here all the time, it’s our favorite theater. We’ve seen more movies here than I can remember, and honestly, I love coming to this place. The seating is comfortable, the staff friendly, and the theater is kept clean, and when I say clean, it’s unlike the memories of the movies I went to when I was a kid that had a floor that was sticky with what I like to call «cine-​muck» (it sort of became a game to try to guess what coated that floor back in the ’70’s)…but those were the days of yesteryear when we had rotary phones, partylines, and you actually had to get up to adjust the volume of a TV or change the channel – not to mention messing with the vertical hold and screwing around with the foil ball Dad stuck at the end of the antenna to improve the reception. Surround sound was a big thing back in those days, but that dynamic is a part of Harkins theater.
The little daycare center here is nice; when our daughter was younger, we would leave her in their care while we caught a flick. I would recommend calling ahead and reserving a spot if you’re going to leave your toddler there. When we did drop our kid off years ago, one of their rules was that a child cannot be in diapers, I don’t think they will allow children that are still in pull-​ups either, but you’ll want to check me on that. The attendants there are very good with children and have earned my trust. The play area is well kept and constantly supervised. There is a cost to leaving your kid there (I don’t know what their rates are now), and they give parents a temp bracelet that matches your child’s along with a pager in case something happens.
So back to the theater, good sound system, kick-​back chairs with the standard amphitheater seating deign and a great place to relax in the summertime. The concession stand has a pretty good selection from traditional popcorn, soda, and candy, to pizza and those nutritious White Castle burgers. I recommend the roasted cashews – they’ll cost you $ 4.23.
I give this place a double thumbs-​up for quality of service and movie atmosphere of fun and relaxation.

This is our go to theater in the east valley, always friendly staff and clean theaters, loyalty shirt and cup make movie going a weekly event in or home! great job!

Awful theatre, shitty customer service, rude and wouldn’t let two 21 year olds see a movie because we didn’t have proper I’d to prove we were over 17

Started coming here after being annoyed by the customer service at the concession lines too many times at Superstition. This theater is clean, comfortable temperature, never too packed, timely, and there’s a day care area on site (that I haven’t tried yet). No complaints, only wish Harkins would invest in upgrading their seats like some of the more affordable theaters have done. I’ve gone different times of the day, and I’ve never been disappointed.

Always clean, never has a sticky floor like some theaters. Staff is always very friendly and there has never been an issue with the projection of the movies

Movie FREAK!!! Won’t go to any other theater!!! How can you beat free popcorn all year and only $ 1.50 refills on pop! Hawkins you are the BEST! :-)

We went to see The Avengers today, Less than a dozen people in the theater on a Tuesday afternoon, but I’m not complaining. The seats are comfy, the sound and picture quality was great and it was clean– not sure what else you might be looking for in a movie theater? The staff was also friendly and we would return here to watch another movie.

Avengers last night was awesome. Great seats, great sound, and great movie. We came for the 10pm showing because we thought it would be less packed. Not the case. Turns out that you need to be there at least two hours before for the premier. Wasn’t always the case for the earlier premiers, but they must be catching on here.

So this Harkins is especially great with the courteous staff and great screens! The popcorn and my usual ICEE were on point! Saw the Avengers: Age of Ultron here and don’t know what was more epic, the movie or the theater! Seriously though, if you have younger children especially this is a nice location to visit the mall, go shopping, then checking out an evening flick to top off the day! I will definitely be back to this great Mall and Harkins!

I would give this theater 5 stars, but man do them mormons love movies! This place is ALWAYS packed, like beyond your normal theater. Get here an hr before a movie if you want a good seat on the weekend.
Other than that, no complaints here! This is a great theater, great service, and we always enjoy our cinimatic adventures.

I think that DMV and Northern VA movie theaters have me spoiled with all their amenities because I thought I had stepped back in time and went to an old not so great looking movie theatre. This theatre is located in an outside mall and since the mall looks upscale and dated — you would think the theatre would be but it wasn’t. I wasn’t impressed by this theatre, and our screening room had a smell. This theatre was soooo not what’s up– I don’t even have much to say about it. I doubt we will go back to this location when we go back to visit my in laws.

After just having experienced a movie at AMC, I say thank you Harkins! I now remember why I only see movies at Harkins. (you can view my AMC review)
We split our time between this location and crossroads and they are both great.
Snacks with loyalty cup and T-​shirt (or popcorn voucher for filling up the $ 25 gift card– and dont forget the free refillable bag) only cost me at the most– $ 2.50. yes, you have to factor in the original cost of the cups and the shirt, but it pays for itself with in a month or two.
Service is always fast, employees are pleasant and snacks are affordable!
Nothing else to say– Thank you Harkins!

Harkins is always a nice place to swing by for a movie. Theater always seems clean, sound is good, they let you know how full the seating is when buying tickets, and concession food is good as well.
The only thing I can complain about is that I wish I could remember my special Harkins cup when I go.

This location of Harkins at San Tan Mall is nice. It is your average Harkins movie theater, they all pretty much have the same lay out inside and out. Customer service has been good every time I have come here. I rarely get concessions but if I do I get either a free small cup of water or purchase a Dasani water bottle. The associates are always very nice if I ask for a free cup of water. The theater that we were last in was fairly clean. Not the cleanest I’ve ever seen but nothing to detract from my movie going experience. I have noticed the last few times I have been to a movie, they have amped up the amount of times the security does their rounds. It is mildly distracting when the security guard passes up and down the aisle and in front of the screen multiple times but at the same time I do appreciate them preventing texting and obnoxious kids/​moviegoers.
Overall Harkins theaters are always a good movie going experience. This location in particular is very nice and I will continue getting my movie on in the blazing inferno that is Phoenix.