Gilbert Ace Hardware

Ahh Gilbert Ace hardware…
When walking into a business, you are usually greeted by someone, well here you are greeted by the luscious smell of popcorn!!! and of course, a super nice Ace employee!
I’m very new to using tools, I’m more of a «Don’t do it yourself» kind-​of-​guy. But every time I come in whether its to get some tools/​wood/​supplies I always find what I want and I end up going home and doing it on my own!
Great place, great products, and amazing popcorn!

John provided us with excellent customer service today! He went above and beyond to help us with exactly what we needed. We had previously had a poor experience at another home improvement store so it was a relief to get such great help here.

You get great, good old fashion service here! I encountered quick, courteous personal today at this Ace Hardware location. Gotta love it! It is a refreshing change from the big box stores!

Ever need a ¼″ slip to ¾″ threaded by a ½″ compression coupler in PVC for your irrigation system? Me neither but if I did, I bet you could find one at this place!

I went into Ace today to pick up some storage containers and two bolts for my car door. Their employee «the old man» (AKA Ray) asked me if he could help me. I told him the bolts I needed for my car and he walked outside with me to take a look. He literally looked for two seconds and said «ok, I got this.» We walked back in the store and he told me go ahead and finish your shopping I will find these for you. A few minutes later he walked up to me and said «ok mam your bolts are installed in your vehicle.» I was so extremely impressed! Not only did he take the time to look at what I needed but he also installed them without me even having to ask! Also, when I went to check out the gentleman at the register offered for me to get a rewards card (for free) because my item were on sale. So I walked away with two new bolts (installed) and saved money on my purchase!
Thank you so much for your excellent customer service and your location will be the only store I do my future shopping at!

The very best in customer service. There has been someone there to help me as soon as I walk in the door. The staff knows their stuff and I will be supporting this locally owned business instead of the box stores for sure.

When trying to find unique hard to locate products, this is a good solution.

I am always happy when I walk out of an Ace Hardware and this trip was no exception. I parked 50 feet from the front door, walked into the store and was immediately greeted by a friendly greeter asking me what I looking for.
«Plastic glue», I replied. «Aisle 10, half way down on the right.»
So I start walking toward aisle 10, I hear the greeter over his walkie-​talkie-​ear-​piece-​thinggy say, «got a customer coming down 10 looking for plastic glue.»
As I walked over to, aisle 10 I could see an Ace associate at the other end walking toward me and eventually meeting me right in front of the plastic glue section.
«Hi there, can I help you find some glue?», he asked.
«I’m looking for the strongest glue you have to bind the types of plastic used in [xx.classified.xx]?»
He immediately recommended the brand Plastic Surgery and explained why it was a good product for my specific application.
I read the package quickly, smiled, said, «thanks a lot!», headed toward the register, paid, walked 50ft to my car and was on with my day. I paid a fair price and received the highest level of customer service. Ace never disappoints.
Total time from getting out of car to getting back in, under 5 minutes. It takes half that time to get from your parking space to the front door of a Home Depot or Lowe’s. Five stars, no question.