East Valley Shuttle Service

Continuation of the bad service story… So when I didn’t get a call back from dispatch by mid afternoon the next day, I called to follow up with the company to inquire about a time frame for when to expect they’d be dropping off my package. When I asked if I was speaking with Lloyd (i.e., the manager I originally made my reservations with) he said «yes, it is but I’ve got four other people on hold right now… I’m sure you’re going to chew my butt off, so can I call you back…“Surprise!!!» I got no call back but left on my porch this morning was the gift bag left in a hospital bed pan. «Classy,» right?! (NOT!”)
When booking the reservations, I had asked Lloyd if the shuttles were nice and in good condition. He said they were. In hindsight, I wish I would have asked to see photos of the inside of the shuttles and inquired if the A/​C was specifically working. (A tip to the wise when booking transportation to prevent future headaches and bad experiences.)

I flew in to gateway I needed to go to sky harbor and I called a taxi it would cost me 75 wow! So. A airport employee told me to call her buy I guess they have another shuttle service called stage coach express it only costed me 25 dollars to get there this. shuttle is so relax and cool andrea the shuttle driver is funny and nice we had a good time driving to the airport so thank you:)

Been using these guys for 5 years but their service now sucks. They lost my on line reservation and almost made me miss my flight. They didn’t pick me up when I returned and their van is a dirty piece of crap. GO ELSEWHERE!

My driver was courteous and professional. The inside of the van did not meet my expectations, but it was clean. Just worn and torn. I was the first and only person picked up and overall it was a good experience. I will use them again.
One other small issue I had was, I received a phone call/​voice mail the day before my trip and the phone number I was told to call back on was a cell phone and the voice mail was full and could not receive any more messages. I was going to call and request my pick up time be pushed back if all possible?
It all worked out though.

I had used east valley shuttle when it was owned by Chris and it was top notch with him.
It has been sold now for a few years and I continued to use it. Service had been ok. Car has gotten more and more run down. One time I was asked to pay in advance so they could fill up the gas tank on the way to the airport. But they were on time and were inexpensive. Well tonight I found out you get what you pay for. I had ordered in advance a car seat for my son, as I have done for the past 25 – 30 trips I have taken with them. After traveling for over 8 hours today, I was looking forward to going home. I come out to meet the car and they inform me they do not have a car seat!!! I asked what they would like me to do? Here I am at the airport and I don’t have a seat with me. I was told“it’s not my problem”. Called dispatch and got the same attitude. I am not putting my son in a car without a car seat!!!
The sky cap ended up securing me a cab with a seat for my son. I was told by east Bally shuttle they will not reimburse. Don’t waste your time, money or energy here.

This shuttle service was awesome! Very reliable. The shuttle was clean and the driver was very nice and professional. Cheaper than a cab to the airport. If you live in the east valley, this is the shuttle service for you. The only recommendation would be to call at least a day ahead to reserve a spot.

Excellent service and a reasonable price!!! I will never use a blue shuttle again. Chris returned my call immediately as I was boarding a plane in San Fran, and was able to have us picked up when we landed at Sky Harbor just 2 hours later. Clark (our driver) was a pleasure and knew exactly how to get where we were going. He provided us with cold bottled water, and the town car was perfectly clean and comfortable. We rarely use a car service in AZ because we live here, but arrived yesterday (July 4^th), and didn’t want to disrupt anyone we knew since all were celebrating. We had planned on taking a blue shuttle, but I’m never thrilled with them… mainly because they never seem clean. This was slightly more expensive than the blue guys, but absolutely worth it.