Dondrell Swanson – State Farm Insurance Agent

I recently got married and wanted to combine my insurance with my wife’s. Her agent, Dondrell Swanson, was closer to where we currently lived so we we headed over to speak to him about the merging of our accounts. Mr. Swanson took his time (2hours!) with us, explaining in depth everything we had questions about. My wife and I had been speaking about life insurance lately and we felt very overwhelmed by all the information out there. Mr. Swanson clearly and patiently took his time explaining all our options and made us feel confident about making a decision. All in all, Mr. Swanson made sure we understood our entire policy and made sure we left his office feeling more secure with our insurance policy. I’ve never had a bad experience with State Farm as a company, but this was positively the best experience I’ve had with one of their agents.

This office goes above & beyond to take care of your needs! We’ve used them for auto insurance, mortgage insurance & even life insurance. We worked personally with Dawn Neitzel and she was awesome!

I’ve known Dondrell for 10 yrs. Hes a man of integrity. I recently financed my vehicle with his office. Dawn was awesome. She put the deal together quickly and efficiently. Her great smile and can do attitude is a direct reflection on the great service you can expect from Dondrell office!

He was more than eager to sign us up, but when we ran into hiccups with their underwriting department, he was less than helpful. I understand we may have had complications with our transfer from Hawaii (gap between insurance policies) and forgotten-​reinstatement fee on my husband’s license, but he didn’t even try to explain anything. Kind of nonchalantly said, «I’m not sure you’re just gonna have to check up on it.» He also ignored my phone call at the end.
We have since found another agent (Bill Blay with Farmers), who thoroughly investigated our application, worked out the kinks, and even came by our house to get everything settled. We have a policy through Farmers now which wasn’t much higher, and we now have peace of mind. We have an agent who answers his direct line every single time by the 2^nd ring … and gives my husband golf advice! :D
I wasn’t unhappy with the fact that the underwriting department had a problem with our policy – that’s out of the agent’s hands and I understand that. It was about how he just ignored us. We were just another policy number – who cares, right?

We have had our business insurance with Don for years. The price is great and the service we recieve is fantastic. Thanks Don. You rock!