Cvs Pharmacy

This review is for the Minute Clinic. I had such amazing service here. My primary care doctor did not clean my ears when diagnosed with an ear infection. When the pain persisted I came to the minute clinic to have it checked out again. The wait time was very minimal and she immediately was shocked that the ear wax wasn’t cleared out as it prevented the medicine from getting into my ear. She cleaned my ears and even answered questions I had regarding migraines and my PCOS. She was so friendly and helpful and I couldn’t have asked for anyone better. She even called around to other CVS pharmacies to prescribe me some medicine to help with the pain. I was so impressed with the care and attention she gave me. I felt valued and not like I was being rushed. I will never be going back to my primary care doctor at Gilbert Center for family medicine and instead will be returning here and finding an OBGYN. You guys rock, I seriously am beyond impressed

Ok, so the minute clinic was amazing and fast. I don’t really ever go to the doctors, this was my first time. It was amazing. I was sick boo, got a prescription and just had it emailed to the store pharmacy. They were extremely busy. Their tall blonde female clerk Marisa took the time to call my insurance company and find out numbers needed that weren’t on my card. She went over and above. My frustration was handled with such care, time and Patience, it made the whole being sick part less of hassle. So thank you to the store and its staff. Their front cashier greeted every one of the 5 times I entered the building.

The minute clinic was awesome!!! I usually dread going to Drs cause they seem like they really just don’t care about you and want to get you in and out but I won’t go anywhere but here now! I saw Joanie and she was so nice and made me feel as if I was actually important. When we got there and signed in it said the wait was 50 min so we sat down and got called back not even five min later. I definitely recommend this location to everyone!

So I tried contacting customer service, but waiting on hold for one hour is not for me. I tried calling three different times, and I kept getting transferred. I went into this clinic two weeks ago due to a sore throat. The lady in there told me it was just allergies and a cold, and she recommended some over the counter medications. I asked her if she would make sure the medicines would be covered using my health savings account. She ensured me they would be. She also recommended an «over-​the-​counter» drug, Nasonex or Flonase, which is not over-​the-​counter. I went and picked up the medicine, and the pharmacist basically told me the minute clinic girl did not know what she was talking about. She told me I could go back over, but by that time, there was a line. In my world, time is money, and I wasted a bunch of time at this place. I left after an hour with nothing. And I still have symptoms, which is pretty inconvenient due to my profession. I do not recommend this clinic to anyone. Save your time and money and go somewhere else. I will be going to an urgent care tonight. Don’t make the same mistake I did.
If you have any more questions, feel free to email me at

It’s the closest pharmacy and its terrible every time. From not having flu shots at the «Minute» clinic to gross inefficiencies in insurance confirmation. There are always 4+ pharmacists standing around and always a wait, always some kind of problem. They are friendly but they have some issues to resolve.
I hate coming here to bag on some place but when it’s frustrating 5 of 5 times that I’ve been there, it’s worth saying something.

I have had numerous bad experiences at this CVS but this one takes the cake. So I go to drop my prescription off at 4pm it takes them 10 minutes to even acknowledge I was at the drive thru. I drop it off they say it will be ready at 6pm. So at 6:45 I get my mom to watch my newborn baby so I can hurry and run over to pick it up. I sit at the window at the drive thru for a good 15 min before the RUDE lady comes over to help me. I give her my name and she says its not ready. I was like «Oh you told me it would be ready at 6» and she says «we are running 5 hours behind» so I ask when it will be ready and she said she will send me a text. I was already annoyed because it wasnt ready when they had told me and she couldnt even at least say she was sorry?! But of course I understand things happen. BUT then I say it will be ready tonight though right? and she says probably not unless you come in and sit and wait for 30 min. I was so frustrated because Im in my pajamas with a newborn at home and need this prescription. I mean if they were that behind then tell me when I drop it off so I can take it somewhere else. The lady never said sorry and was a complete you know what. I was so mad. I went inside no bra and all and asked for the manager. The lady came out and was SO nice! She went back and got me my prescription in 5 min. But that is the last time I will ever use there pharamacy again.

I’ve been frequenting this pharmacy for at least 3 years, and I find this review is long overdue. I’d like the start by saying the pharmacists here are skilled and knowledgeable, even if they never remember who I am. The techs they have working here are another story, Not only are they not skilled, and not knowledgeable, they very obviously lack general customer service skills.
I have two of my scripts set up on auto fill, every 90 days. For those of you not familiar with the auto fill concept, it’s supposed to take the hassle out of refilling your drugs, with the pharmacy taking care of contacting your Dr and filling it on time. In the last 12 months, my auto fill has been messed up 3x, considering it only fills 4x a year, that’s not really impressive. Each time it’s been a different excuse, and each time I end up making multiple phone calls and trips to the pharmacy to get it straightened out. This last time, it took me 3 phone calls and 3 trips.
The techs with whom I spoke to on the phone were rude and argumentative. After I gave up on calling and went in person, with a reasonable solution, Ada (the tech attempting to assist me) spent a solid 15 minutes arguing with me, insisting what I was asking for could not be done. Since this wasn’t my first rodeo with Cvs, (I had them perform this request before), I knew I was being bs’d. While a line of angry people formed behind me, she got flustered and took a phone call. Apparently she decided she was no longer going to help me. One of the pharmacists stepped up to help the next person in line, and she told him to help me instead. I explained my plight to him, and he resolved it in less than 2 minutes.
The moral of this story is if the techs don’t know how to do, they will tell you it can’t be done. They have no interest in actually helping you, and are not concerned with the lack of customer service they provide. On my last call, I informed the tech that I found her inability to provide a solution unacceptable, and her response was I can’t change it… no admission of guilt, not even an apology, just pure attitude and contempt. So go ahead, mess up my prescription, catch an attitude with me and refuse to fix it. I’m sure that will work out for you in the long run.

The pharmacist at this CVS really cares about her customers. Always surprised that she remembers me. Their new Minute Clinic is a bonus. I believe it is the future as more and more of us move away from company supported health care.

This review is for the Minute Clinic inside CVS. At first we thought it wasn’t open because the store is under construction but it’s just tucked back in the corner and we met with the NP in a small office. The noise from the construction was a bit jarring (especially while sick and with a headache) but they are expanding the Minute Clinic area so I’m sure things will be better in the long run.
I signed in and was seen within 30 minutes, the NP Marisa was very personable and nice. She truly cared how I was feeling and made sure she was familiar with my heath history. We were in and out in under an hour. The pharmacy is another story (but I don’t want to reduce the minute clinic’s rating based on an awful pharmacy experience).
This is the perfect option for cold/​flu or when you need a quick prescription, they get you in and out quickly and on your way to feeling better.

This shop is great. The workers are so kind and knowledgeable which always makes for a good trip.

Humeira, the pharmacist, is so friendly and knowledgeable! Today’s visit was a bit slower than usual because EVERYONE is sick. I had a prescription called in and it took a few hours to fill it, but the staff is so great and I just love the drive-​thru!