Comprehensive Women’s Healthcare

First of all the staff messed up on my billing. Said I was sick when it was my first office visit for maternity. When they went to correct the error they didn’t submit anything right yet again and I was stuck in a huge mess with my insurance company. Today I was accused again of being sick! The nurse couldn’t give me the correct information on where to go for a certain ultrasound and I missed one. She also laughed at me when I told her I was having issues breathing and said she would tell the doctor but I never heard back. When I asked when I would know the results for genetic testing the response was, «someone will probably call you». My third visit I waited for 40 minutes. I got placed in a room and heard the nurse tell Dr Falk that I showed up after all. They must have not notified anyone I was there. I’m so over this place. It’s a big headache.

The office is definitely in need of updating. However, after trying many offices and having sub par experiences with other OBGYN’s in the valley, I stumbled across Dr. Falk. Dr. Falk is the best OB I have ever had. He just delivered my third child in June and I couldn’t have been happier with my experience. Although some may misinterpret that he is not as caring, that is completely false. While he is not one for small talk, he is very knowledgable and his actions speak much louder than his words. He most definitely cares very much about his patients. For example, he called me on Christmas Eve himself just to tell me that I had passed my glucose test and could enjoy the Holidays by indulging in sweets (I had previously had gestational diabetes in past pregnancies). I actually can’t remember a time where he did not call me personally to tell me test results. His nurse, MacKenzie is also very nice and you will always see the same nurse if you are a patient of Dr. Falk’s. They always work together. This was unique compared to other places and OBGYN’s that I have had previously. Lastly, when I delivered, it was not only my best delivery out of my 3 children, but it was evident that he had my best interest in mind. I delivered on a Friday night and he came to my room on Saturday and on Sunday to check up on me. When my 2 other daughters and in laws came to see me, he actually came in to meet my family, say hi to my daughters and check on me again. He actually brought two containers full of snacks for my 1 year old and 3 year old. These are just a few examples of how he really cares for his patients. He also takes great pride in delivering all of his patient’s babies if it is possible. We were very happy with Dr. Falk and Comprehensive Women’s Healthcare. We wish we had found Dr. Falk when we had our first baby!

Dr. Falk could not be any more amazing! After experiencing extreme pelvic pain for more than a year and seeing three other doctors who completely blew me off I got his name from my NP and went to see him. From my first appt he took the time to listen to me and assured me we would figure out what was going on. He just performed my hysterectomy to discover substantial endometriosis, it wasn’t all in my head! Not only did he and his staff take great care of me he called to check up on me on a Saturday:) I would recommend CWH to all women out there!

Dr. Falk was assigned to me when I was in the hospital during a miscarraige and I have nothing but positive things to say about him! He was able to prevent me from having an unnecessary eptopic pregnancy surgery (wasn’t eptopic but er thought it was) and my follow up care in his office was great. Dr falk personally called me multiple times to check up on how I was doing, something I have never had from a doctor. He also was so helpful to me when I was having a problem with my insurance and went out of his way to help me with my problem. If I lived in AZ I would be seeing him for my future babies!

I’m new to arizona, so I only have 1 other women’s healthcare business to compare this place to, and that’s MomDoc (which was horrific). While comprehensive womens healthcare isn’t as new and attractive inside, I have enjoyed my doctor much more here. Unlike other reviewers, the longest I’ve ever had to wait is probably 15 minutes, which I personally don’t think is bad at all!!!
My biggest complaint so far is that this place desperately needs an upgrade. It feels very run down and clinical. They have signs saying the lobby is under renovation but those have been up for months…

We were highly recommended to this place from The Fertility Treatment Center. This is our first baby so we were very excited. We made our first appointment and when we walked in we were already taken back. Be prepared to «pardon their dust while we remodel». Lol it looks poor and run down.
The front desk staff was very nice. Then we were called back. Dealing with everyone behind the scenes is a different story. The nurses rush you and almost run down the halls with you. It is almost like chaos. They are not personable at all. They don’t engage conversation or anything. It is literally, «stand on scale, we ned urine and go to room five».
You wait forever. We have been a few times and they are NEVER on time. This last one was over 30 mins late. Then you get to the room and wait. And wait. Once the doctor comes in it is a very quick look around and «everything’s great».
Last night my wife had bleeding and passed a large clot. We were freaking out and called the emergency line. They say they will contact you right back. Trust me, they don’t. I am so pissed at this place we are not going back. We are changing doctors immediately. It as if they don’t care, you are a number, not a patient. No personal interaction, no care, no worry, no call back, nothing.
I WOULD NOT, IN NO WAY, EVER, RECOMMEND THIS TO ANYONE. Do yourself a favor and find a different doctor, maybe one that has better reviews on Unilocal.We will be contacting Fertility Treatment Center to notify them of this poor recommendation.

I’ve been a patient at Comprehensive Women’s Healthcare for 10 years and finally decided it’s time to move on. The nurse practitioner I’ve been seeing is good. However, the front office staff is rude and extremely difficult to reach when needed. I’ve tolerated it all these years. Recently, I had an exchange with a front office staff member that was exceptionally difficult to work with and I decided it wasn’t worth my time to deal with such poor customer service any longer. There are so many other offices to go to that offer both good medical care and solid customer service that it isn’t worth coming here any longer. As I read the other reviews, I felt validated knowing I wasn’t the only one that had problems with them!

I absolutely Love Doctor Faulk. he is an amazing Doctor that takes his time to listen and guide you through anything. I thought maybe because I wasn’t pregnant he would just get me in and out of there but that wasn’t the case. His nurse Mckensie is amazing too. I highly recommend these great people. I will never go anywhere else!

I like my doctor (Dr. Hazelrigg) here and the staff are very nice! I’m always informed about things I should know, such as how long tests run, fasting or non fasting, when my doctor will be out of town, what vaccines are recommended. They are highly concerned of how their patients are doing. I enjoy coming here for my schedule appointment. Most of the time I get seen right away. One time I had to wait ten minutes but I was completely fine with it. They allow a person to accompany you if you like. And they have their own lab there so you don’t have run somewhere else to get blood drawn!!!

I have been coming to CWH for years and have received wonderful care here. Everyone has treated me respectfully. Rosemary is great! From the first time I saw her, to today for my well women check, she has been attentive and caring to my whole well being. Thanks to her, a health issue that could have gone undetected for years, was found and I have been able to monitor it. I would highly recommend CWH.

Let me start with the warning that you have to be prepared to wait for more than 45 min. After waiting for 40 min I expressed my concern to the office manager. At this moment the NP that I was supposed to see Rosemary came out and said «I am Rosemary and I wIll not see you today». Under any circumstances do not go to this clinic! I agree with other reviews they treat you like a cattle. I am planning to contact az association of NP and state board if such exists.

I first started going here off reviews that the Dr’s were really great here. During the past 5 years, front desk staff & others have been increasingly impolite and unconcerned about the patients service. Other recent reviews have been spot on about the waiting time for your appointments, you probably wait three times as long as the time you see your Dr. Just because you post signs all over the waiting room apologizing for the wait, does not mean you have to be rude about my concern that it has been over 45 minutes since my appt time. Today was kind of the last straw, I came in for my appointment which was already a rescheduled one due to a mix up of appt times last Thursday, and was informed after sitting for 5 minutes that my appointment was canceled because the person called in sick. They said «didn’t you get the message?» I said no… and all I can do is think in my head is that if I had gotten a message would I be wasting my time here?!? So I asked, do you know who or what number they called? Then I got a very defensive answer basically reiterating that she was the one that made all the calls and she left a message at my contact # (which was my correct cell#). So basically no appointment for me, come back tomorrow and NO apologies/​thank you for inconvenience or accepting their rudeness! I guess it’s time to look for a new OB/​GYN.

I have been a patient here for years. had not been in in a while and I will not be back. They do not follow up as they state and they like to schedule multiple visits so that they can bill the insurance company many times. They have changed and I will find a new doctor. They are in the business to make money not care for their patients. Seems like that’s what most are saying about this comprehensive women’s health.

After 3 years of going here I’ve finally had enough of being treated like cattle in this office. Originally it seemed like my provider Pat Washkowiak, RNP was very knowledgable and was very concerned for my well-​being. She always had answers for my questions, especially why it was necessary for me to come back more frequently than I had thought necessary based on previous experience. Unfortunately it turns out that she was basically using me to pad her bank account since I, as a self-​pay patient was paying her out of pocket, in full at every visit. I have found out that the «care» provided to me was against the guidelines she should have been following.
The front office, nursing and lab staff definitely left much to be desired. The front office doesn’t understand professionalism, always carrying on personal conversations loudly that are usually inappropriate. When they do get around to check in they don’t think twice about yelling personal information across the waiting room.
When I was unable to get specific answers from the nursing and billing staff regarding an appointment I spoke to the Office Manager regarding my frustrations and was told that neither are trained to understand why labs are ordered or trained to read the charted results to see why the provider is proceeding with a procedure etc. That is more than a little scary to me. If someone is going to be telling me that I need a procedure or be paying hundreds of dollars for a procedure I want them to be able to explain to me why. I also found that I was given incorrect information regarding previous labwork that was done causing an additional bill of almost $ 200. The office manager agreed to call LabCorp and negotiate a discount due to their error even after I advised that I would not be coming back to the clinic. Apparently after speaking with Pat Washkowiak, NP it was decided not to honor that agreement, because LabCorp is still expecting payment in full. I’m not shocked, all things considered I’m shocked they didn’t try to bill me for copies of my medical records.

I love my doctor, but the office always makes me frustrated.
I’m NEVER seen at or near my appointment time. Appointment at 10:30am? I get called back at 11:15am then wait some more for the doctor.
I’ve had this happen with all appointment times, morning and afternoon.
The front desk people are usually talking amongst themselves and it takes awhile to acknowledge someone standing at the counter.
The lab people are rarely friendly.
If I didn’t like the doctor so much, I’d go somewhere else.