CarMax

This is your average low life auto dealership, they offer almost nothing on your trade in and then they are still calling you everyday for a week later and harassing you to see if you want the deal even after you told them your not interested, I would never recommend this place to anyone.

We took my car to CarMax to get an appraisal /​offer. The process was simple and took about 30 minutes.
At the suggestion of the person helping us, Valerie, we roamed the lot while we waited. This turned out to be really helpful in our search for a new car because CarMax has just about any make /​model you could think of. We were able to eliminate car models that we didn’t like and find new models that we didn’t know we liked.
We left with the very reasonable /​surprisingly high appraisal (for the purchase of my car by CarMax) and ended up purchasing a new car somewhere else. I came back a few days later to sell my old car (you have one week to keep their appraisal and decide).
The process to actually sell the car was quick and painless and again only took about 30 minutes. The person helping me even filed for a refund with the state for the remainder on my registration.
I would definitely recommend CarMax as your first stop in both selling your car and looking for new cars. Although we didn’t purchase a car from them, I really was impressed with the way they operated their used car sales (Valerie was very helpful and explained the process just in case we decided to buy used). Even if you are not planning on buying from them, they are a wonderful (and super friendly and helpful) starting point. Their appraisals for buying your car from you are straightforward and reasonable (just like the commercials say they are).

This place is GREAT!
We had a 10 year old beater car with pretty serious mechanical issues that we wanted to sell. CarMax gave us a GREAT price and the employees we interacted with were friendly and knowledgeable. It is obvious that people enjoy working there.

This is a long-​overdue review… I bought my car in April and kept forgetting. Whoops.
Situation: I’m self-​employed with no pay stubs and only had 1 year of tax returns. I’d been driving a junker with no AC for 2 years, been carless for 2 before that, and gosh dangit, I deserved a nice new car. Most banks, however, thought otherwise since I didn’t have any pay stubs, and wouldn’t approve me, despite my good credit score.
After a month of tearing up rejection letters, I stopped into CarMax on a whim and asked if they could just tell me yes/​no in regards to my situation. I didn’t want to pick out a car and then get turned down later.
Brandon came and got me in about 5 minutes. He listened to the dilemma, pulled up my credit score, and punched in an amount I was willing to spend. 30 seconds later, several approvals popped up. I love that he just turned his monitor around and let me see all of them: the bank, interest rate, estimated payment, and stipulations.
(Funnily enough, CarMax got me the best offer, 5% lower than the second best, and it had zero stipulations except insurance proof. Amusing.)
Brandon then streamlined the car selection process; I already knew I was into either a Mustang or Camaro. He went through their inventory on the computer, wrote the options down, and off we went. I test drove 3 vehicles, but none were in the colors I wanted. He mentioned they had a black Mustang, but that it was manual. I couldn’t drive manual reliably enough to risk screwing up their car, so Brandon drove me around in it. I was sold!
The paperwork part was pretty painless, no upselling or slimy stuff snuck into the contract. There is no haggling; the sticker price is what you pay, plus a $ 400 doc fee. No ‘4-​square’ paper, no «let me go see if my manager can give you a deal». The only negative is that the car might be a tiny bit over KBB price, but honestly I think a $ 500 price difference is worth it to not deal with traditional salesmen.
The finance girl was really sweet and so was the manager who stopped by.
The whole process was done and I had the keys in about 3 hours. That’s amazing.
I’ve put about 10k miles on the car and haven’t had any issues (knock on SO MUCH WOOD).
Good deals aside, I would go through CarMax again solely for the staff. I can’t say enough good things about Brandon. Since I wasn’t comfortable driving stick alone, he drove the new car back to Apache Junction for me. I was impressed he was willing to take an hour of time off the sales floor. He was never pushy; he went over extended warranties and when I said no, he went «Okay then» and moved on. He was incredibly patient with my constant teetering between vehicles, and at one point went back online to check the Tolleson location for more options. He was probably around my age too, which made me more comfortable, and it was easy to chat with him.

I waited for almost 30 minutes and left without seeing any car. Horrible customer service. Most car sales people would die for your business. But not car max. They had interns who knew less than you do. They also told me that they will get a consultant but never put me on waiting list. Use autotrader!!!’

I’ve had to bring my car back for service 3 times in one month… my car still isn’t fixed. Time to switch mechanics.

Dave from this location was absolutely amazing! Made the whole process of trading in our old car and buying a new simple and painless. We couldn’t be happier with our new car. If you ever need a car or to trade one in this is the place! Dave W. is great!

I’m sorry… but who chooses the thumbnail photo for Carmax? Who is this chick? Seriously need to get that updated lol.
Anyway… I will never buy a car elsewhere. I recently had my 2^nd buying experience at Carmax. A couple years ago I had a fantastic experience, so when it was time to look at a new used car, I headed to Carmax first. Customer service is on point here. Smiles, hand shakes and good old fashioned eye contact. what??? Yeah, I’m serious. I had a real conversation with my salesman. He listened to what I wanted and tailored my experience to fit my needs. I was in and out of Carmax in just a few hours. No haggling, no negotiation, it is what it is. and love it.
Service center is also amazing. Pleasant, knowledgable employees. They are attentive of their customers and EVERYONE is helpful and greets you with a smile. It’s almost weird how pleasant they are. Sad when we can’t expect good customer service!
Also, the place is freaking clean. It smells nice, the grounds outside are well kept, parking lot is immaculate and the interior is spotless… That says something.

I wish I could give them a zero. I realized 10 minutes after I left my car that I had forgotten my designer sunglasses in the car. Shocking, they were not there. The manager & appraiser started raising their voices & accused me of lying. I was blown away since I wore the sunglasses there. I have never received such awful customer service in my life! I’m telling everyone I know! Do NOT go here!

We’ve purchased several cars here as well as trading one car in, and selling one car to them outright. Every time the process is as smooth as can be. That’s why we keep coming back. When we found ourselves needing another new car this week, we literally did not even consider any other dealership. We won’t deal with anyone else now that we’ve had the Carmax no-​haggle experience. The inventory on their website is fully up to date, so we had a pretty good idea of what we wanted when we got there. After 20 minutes of checking out a few (unpestered by the salesman, of course), we took our favorite for a test drive and we were out the door with keys in hand 45 minutes later. Easy peasy. They even have a play area for the kids!

I sold my car here a few months back. No haggle, no headaches. Very pleased with the easy process. My husband just sold his car this week to CarMax!
I don’t plan on going there again, (Due to the fact that we both have newish cars) but I would reccomend anyone looking into selling a car to go here.

These guys found a way to go from a perfect five star Unilocal review to a one star review faster than any business I have ever seen. Today we sold Carmax our used Audi that we no longer needed. They gave us a fair price, the speed of the car buying process is astonishing. I walked out the door telling Rebecca the finance lady (who was fantastic as well) that next time I am in the car market, Carmax would be my first choice of dealers. This is the way car buying should be.
I was about to publish my positive Unilocal review when I got a call from Rebecca letting me know she forgot to give my drivers license back before I left. At this point we had already hired an über to take us to a restaurant in Tempe, about 20 minutes away from Carmax, and about a $ 30 über fare. Rebecca did her best to get them to simply have a service driver bring me the ID, but corporate bureaucracy won in the end. Her supervisor refused to even admit fault in the matter and did not have the good sense to simply hop in his car to deliver it and solve the problem like any sensible businessman would do. So instead of trying to save a few minutes and a few bucks for the corporate bigwigs, he actually chose to refuse further business from me. I buy and sell cars like a drunken sailor at times. Saving less than $ 50 could easily end up costing them thousands in lost business from myself and potentially a boatload more if fellow Unilocal folk see the total lunacy of this situation.
Update: when I arrived at the dealer to get my license, Henry came to his senses and offered to pick up the tab for our extra über rides. You got your five stars back but I will not refrain from telling an accurate story for the sake of the review. Thanks again to Rebecca, she was fantastic.

Sold my car more then I had expected. I was working with another dealer who dropped the purchase price because I came in on May 01 and all cars drop prices by 400.00 on the first of every month. Not true. I was pissed called car max offered me 1600 more and cash. They have now a customer for life great experience
No game playing. Love the experience

I had a great experience both times I’ve purchased vehicles from this Carmax location. They’re no pressure and extremely courteous. I purchased the optional warranty with both cars and Carmax has been more than helpful when it comes to getting me back on the road. I can say firsthand that I’ve had over 6000 dollars worth of repairs done for free. They also provided rentals cars free of charge each time. I will not buy any used car anywhere else. Highly recommended!

Go elsewhere. On the initial call I told the salesguy I would be paying cash for the car and it would be registered to my daughter in CO (I’m in AZ). He told me that if the car were to be registered to someone else then their lending institutions required that person to be the first person on the loan. Hello? Did you not hear me? I will not be using your lending institutions. Okay, so there was a car I wanted to see. I made an appointment online for 11:30 the next day. I received a call asking if I could push it to 12:00. Sure, no problem. I should have brought this up before I went to the dealership: I will not purchase a car unless/​until I take it to my mechanic for evaluation. Is that a problem? Oh no, they don’t allow that. But what they do allow is to have you PURCHASE THE VEHICLE WITH A 5 DAY RETURN POLICY. I said that would not work for me. Okay, let me get my manager. The young lady looked at me earnestly and explained it is not their policy to allow customers to take cars off the lot without purchasing them. It is not my policy to buy a car from an outfit that operates that way. Good bye.

Horrible business! These people are crooks. Their cars are overpriced and the loan rates are beyond ridiculous. I purchased a vehicle from them less than 14 months ago and wanted to trade it in. They were only willing to give me HALF of what I originally paid for it which is total bs. Over a span of a year, I only put 10 000 miles on the vehicle. I also did upgrades which means the vehicle looked way better than it did when I originally purchased it. This is a bad business practice when a company offers to pay you half of what you originally paid for the vehicle! I’ll never do business with them again!!!

Today I sold my second car to CarMax. They gave me a bit more than KBB which I was happily surprised about. I worked with Ian and Twyler. They made the process very easy and smooth. I am very happy with their service and will certainly consider buying from them in the future.

What can we say, except, BEST EVER Customer Service experience.
Contacted Norman Barth at CarMax on-​line act appt. to have evaluation for sale done. Responsive, courteous, professional, the best. Referred us to Caroline (Sales Rep) and the rest is history. Please read following:
GREAT NEWS here, had the most AWESOME experience at our CarMax dealership near us in Gilbert, AZ.
Decided we really don’t need 2 cars, for now. Took our 2010 Tahoe SUV to CarMax for assessment on selling to them.
Was absolutely blown away with the service, process, transfer paperwork, payoff to credit union, all in less than 60 mins. (yes, you did read that right) GEORGIA in the finance/​acctg. dept. was a dream to deal with, right down to the REFUND on our license plate), and, the Sales Rep CAROLINE we dealt with was awesome, great personality, engaging, customer oriented, didn’t want us to have to wait too long, & after the sale was complete, even brought us home. They offered us $ 8,500 more than the dealership we bought the SUV from, and, $ 4,000 more than AutoTrader.
Just AMAZXYNG! I would recommend them to anyone wanting to unhook from a vehicle or for replacing or getting a 2^nd vehicle.
Have heard lots of positive comments on the trade-​in side, but nothing about the outright sales to them.
The Evaluation Rep. who assessed the condition of our vehicle, etc. said based on the condition of our SUV, he said it was in AWESOME condition, best seen in ages, & it would be going out on their lot by yesterday, no wholesaling to others, they wanted it for straight retail/​resale and knew it would sell in a heartbeat, probably before the end of week. WE are happy campers!
THANKS again to all, Norman, Caroline, & Georgia for making our week a true winner.

If I could give this place zero stars I would. I bought a used 2012 Mercedes from here a few months ago. Everything went well, easy process etc. I get home a few days later and my car won’t start. I have to get to work and since Car Max opens later than most place I had Mercedes tow my car to the dealer. Turns out there was an ENORMOUS rats nest next to the battery. Carmax brags about their 120-​point inspection but somehow missed this nest? Completely unacceptable, I emailed the man I was dealing with and he was on vacation and didn’t hear back until 3 days later. I told him it was too late and never heard back.
I was really disappointed after hearing such great things about Carmax.
Also, what’s with the woman as your profile picture, Carmax?
One thing I failed to mention is that I was supposed to have my car shipped. It took longer than expected and they waived my transfer fee which I appreciated.

Now another place where you can buy a lemon! My daughter is on a second car purchased through them. The only reason she got the second car was because the first she bought fell under the lemon law provisions for return and they STILL tacked on the amount of the first car tot his loan.
MY daughter most recent car has 3 tires with plugs in them that go into an ATV tire. Three of the tire had to be replaced because the plug split the steel belt on the tire. I found this out after my daughter picked up a small screw on the Freeway and we went to have the tire fixed. After Discount Tire checked the remained of her tires, we found that only ONE tire was not plugged in this matter and we replaced the rest of her tires.
I called Salvatore and was told it is not up to the dealership to replace or to check tires before the car is sold. But they will most certainly sell you an extended warranty!
If you are a woman and you know anything about cars, the service department will call you crazy and claim you are doing something to the car for it to have to come back and be repaired!
Stay as far as you can away from CarMax. Shame on CarMax!