Me and my husband came here on a Friday night a little after 5. The place wasn’t busy as we were seated immediately. Our waiter was John. We ordered the mozzarella sticks as an app with our drinks at the same time. We got our drinks and that was the last time we spoke to John. The kitchen staff was the ones to drop off our mozzarella sticks. John did get my husband another iced tea but didn’t wait around to say another word or ask if we wanted to order dinner. Neither did he refill my drink or get the old glasses. After waiting for awhile for John to get our dinner order we decided to leave and speak with a manager. He was very nice and apolegetic. He comped our meal and gave us a coupon for a dessert. This was our first time ever having bad service at this location. We will still come back because I love BWW.
Darby M.
Classificação do local: 5 Gilbert, AZ
Kelly was amazing. She was on top of my drinks, plus out cleaning tables and balancing tables that weren’t hers. What a trooper.
Sabeve K.
Classificação do local: 3 Scottsdale, AZ
The wings and drinks are good but the service is not great. Sometimes it’s the only place open near work when we’ve finished and we always joke on our way there that it will take someone 45 min to get to us and another 45 min to get drinks. Even on slow nights it’s not good.
Kellie L.
Classificação do local: 5 Gilbert, AZ
Well we gave Buffalo wild wings another shot and I’m glad we did. Our server Emma was amazing. Kept our drinks filled and checked on us numerous times. The manager Brandon came over a few times to check on us as well and we had a much better experience this time.
Anika E.
Classificação do local: 4 Sacaton, AZ
I LOVE wings and BWWs is my favorite nation-wide, hands down. The sauces are so tasty. Hot is my favorite, especially when I get the bottom of the bag — it’s the hottest without taking it up a notch! There is nothing on the menu that disappoints me, but we usually get wings.(The last star is for the inconsistent fries — although today was perfect; and like other reviews, the broken wings.) The Gilbert BWWs is a weekly visit for our family, especially during football season! The staff and management are always willing to put your game on somewhere– as long as all the tv’s aren’t spoken for. Football season is very busy for this location(& loud!) The energy makes it fun!!! The Gilbert location is family owned for over a decade and they recently opened a location in Casa Grande. The weekend day staff in Gilbert is friendly & service-oriented, even though most of them are pretty«new» these days(less than 2 years tenure.) And, the management, even the new ones are pretty responsive. We’ve been coming here for years and I’m sure we will keep coming here for years to come.
Stuart P.
Classificação do local: 2 Gilbert, AZ
Hate to downgrade my previous review, but when I told the manager(new) that I got one of those broken, bloody wings, her response was, «There’s always one!» What?! Not when I go to Teakwoods or Stadium Club for wings. They don’t serve broken, bloody wings. So, she thinks it’s okay that 10% of my wings were inedible? Now, I wasn’t expecting a credit on my bill, but I would have hoped for, at least, an, «Oh, yuck, I’m sorry. I’ll pass that along to the kitchen.» Her actual response was disappointing to say the least. Overall, this place is really inconsistent. I never know what I’m going to get. Sometimes the wings are undercooked and snappy, sometimes they’re perfectly crispy. Sometimes the wings are coated in luke-warm, gloppy sauce, sometimes the sauce is perfect. Sometimes they’ve got a good beer or two on tap, sometimes they choose some crappy seasonal instead. One thing I can say, is the staff is almost always great, enthusiastic, and make it a fun meal. And the owner is great. She owns the two stores in Gilbert. B-Dubs is a fun place, so we go there regularly despite the shortcomings. I think it’s a ‘chain’ issue more than a local store issue. Besides, ‘Buffalo’ Wild Wings is based out of Minnesota. ‘Nuf said.
Carmik T.
Classificação do local: 5 Gilbert, AZ
Came in for dinner on Halloween Night. Perfect, wasn’t to busy. Sat in the bar area. Quickly greeted by our server. Got our drink order that away! Orders the 20 piece traditional wings with 4 sauces. Always get the Thai Curry– so delish. Spicy Garlic is a always a winner– also had the Honey BBQ& Garlic Parm they both are really good! Two new sauces. Goats Pepper: had a sample, it’s WAYHOT! The Bourbon Honey Mustard got a sample of that too-super sweet but tasty! They need to bring back the Angry Orchard Sauce amazing & mix that with a little ghosts pepper for a «sweet/hot» that would be killer! Manger that was on duty; checked on us serval times. Service/Server(Batman) was good. LOL One of our favorite places to dine! We will«for sure» be back to this location after our experience here!
Jordan I.
Classificação do local: 3 Gilbert, AZ
The franchise owner reached out to me and gave me a store credit for my next visit. My fiancé and I went today after work since he hasn’t had it in a few months. We ordered to go again since we had errands to run after we ate. I explained to the store manager(a different one than I spoke to on the phone) and showed her the messages, let and she was very accommodating and polite. This time around they made sure to tell me that they cannot ensure fully gluten free as they don’t have enough room to have a gluten free fryer. I am fine with that as long as they take precautions. My fiancé loved his meal and had 5 mild flats, while I had 5 honey bbq drumsticks. I ate the first one with no problem, but when I got to the second one I had a problem. I found a feather still attached to the wing. I called up the store to let her know and she was very apologetic. I actually had to laugh at my luck. I told her that I still didn’t want free things and she told me that the cooks sort through the wings to try to catch those problems, but sometimes they slip through. I assured her it wasn’t a problem and I just thought she should know. I ate every wing besides that one which seemed to pretty much fill me up. While I can’t give this location 100% yet due to the issues I’ve had back to back, I feel as though 3 stars is a whole lot better than 1. I will be giving them another try in a few months to try my luck again.
Kyle H.
Classificação do local: 4 Chandler, AZ
This is a review of just a casual trip to B-dubs as well as camping out and watching an Ohio State Buckeyes game. YES! This is an Ohio State Buckeye backer bar. And in a way, it is a B1G bar. But make no mistake about it, the Buckeyes come first. In general their food is pretty good. I think their wing quality has gone down in that they are more-or-less wings with your sauce of choice splashed on them. This is OK, so long as you know this is what you are getting. If you go with children be sure to see if they have any of their gaming systems available. They are good to keep the kids entertained while you eat or watch a game. As for the Buckeye backer bar, I think this is one of the best places to go. I have gone to Bottled Blonde and while BB goes all out to cater to us Buckeyes, I found it lacking. Sure, the alumni association is there, but that is good or bad. Good if you are an alumni, bad if you are not. At B-dubs there are plenty of chairs/tables to sit at and everyone is friendly. I also REALLY like that they have raffles and drawings the entire game. Literally, I think every time I have watched a game here and it is a big game when they do drawings… I have won something. And I am someone that NEVER wins anything in life. The only thing that is bad is that since the Wolverine B-dubs closed, they now come to the Buckeye B-dubs and watch the games. This makes for some interesting tensions since we are huge rivals.
Suzy M.
Classificação do local: 2 Oracle, AZ
Just had dinner on a Thursday night. Very busy. Got a table after less than 10 minutes. Got a beer and ordered, but our dinner took way too long. The order was mixed up and the bun tasted like it was microwaved too long. Food was mediocre! With so many good restaurants in the area, will not plan to return. Husband had to ask where his beer order was! By the way, manager didn’t bend over backwards for food mix up!
James P.
Classificação do local: 5 Phoenix, AZ
Thought out service and food were great! I had the Caribbean jerk boneless. Hot hot hot but this these are wonderful! Came in to watch a game. Thought the service was right on. Thanks guys
Chris P.
Classificação do local: 5 Gilbert, AZ
The staff here is awesome! I work up the street from here so it makes for a great lunch spot. They are always mindful of the time and get you in and out so your back to work on time. They have deals throughout the week as well. For game nights, the energy is awesome. No better place to be for watching a cardinals game.
Chelsea E.
Classificação do local: 5 Tempe, AZ
Went to this location today at about 1pm and sat in the bar area. We had the most amazing server I’ve had at a Buffalo Wild Wings ever. Her name was Courtney, she made our experience amazing! Definitely going back!
Marisa K.
Classificação do local: 1 Phoenix, AZ
This place SUCKED. I ordered the buffalo ranch chicken sandwich, and it immediately fell apart. My sister ordered a kids’ meal wings, and when they brought the meal out, there were almost no wings, and they were very small. I wanted to have ketchup, so I opened up the ketchup to pour it. I tipped it over, and it came out like liquid. We also decided to order desert as well. We got the chocolate cake and cheesecake bites for desert. The chocolate cake was EXTREMELY dry, and the cheesecake bites were warm. Who warms up cheesecake? The cheesecake bites were SO terrible. The service was terrible as well. The food came out on time; we didn’t have to do much waiting. But the waitress seemed really flaky and very unfriendly. I felt uncomfortable talking to her. I would never, ever, EVER, EVER recommend this place to any living being alive. I hated this place. It was terrible.
Jen T.
Classificação do local: 5 Gilbert, AZ
We had a very redeeming visit. Food was perfect, service was great. Thank you to to management for making things right.
Ashley B.
Classificação do local: 4 Gilbert, AZ
Hang out after work tonight, we had couple beers and watched TV. Our waitress was very nice ! We had some wings, burger and salad. Wings were really tasty, the fish that you made by your own has a really good size. But I order a chicken ceasar salad, and actually for the first time it was«spicy» ! My mouth was on fire, I have no idea what they put on, they were nothing wrote on the menu. I just wanted a regular ceasar salad, little sad. it’s a good place for beers, watching TV and eat wings! And it’s also good that they serving late so I can come after work!
Daniel R.
Classificação do local: 5 Gilbert, AZ
Came by tonight after the horrific night I had last time, decided to sit in the dining room where«Josh» was serving. He did a great job checking in on us and making sure we had everything perfect. I gladly appreciate his help tonight. Got some juicy wings and celery and carrots with ranch, also got refills without asking. Josh is a well mannered waiter and provoded excellent service. Props to JOSH! Me and my fiancé enjoyed our wings and came home satisfied Will definitely come again based on our service, again thanks a lot!!! ? Much appreciated the service from Josh tonight. Great guy and also took care of us !
Ms. K.
Classificação do local: 3 Chandler, AZ
Buffalo Wild Wings, this was our first time trying. We had a coupon for a free snack wing, along with a gift card we had gotten awhile ago. Came for lunch, was greeted and seated right away, sat at a high table in the bar section. I did take a personal note that the place was very clean and all tables and chairs were being wiped down thoroughly with a cleaner. We couldn’t of ask anything more from our server Katie K, very friendly very helpful in accommodating our coupons and gift card to lunch specials. Katie K was very attentive to serving and filling up waters and ice tea and checking to see if we needed anything meanwhile manning the bar too. We ordered lunch specials of: 1 snack wing Buffalo Mild with a Caesar Salad side and 1 small wing ½ Mango Habanero and the other ½ wild with a Caesar Salad side. The wings were descent and the salad OK. We also received goodie cups with coupons and stuff. I would be back if in the area to use the coupons.
Nikki S.
Classificação do local: 2 Hollywood, CA
YEAHCORPERATEAMERICA. Lame in every sense of the word. Great for sporting events on TV, thats it. I always support the local business when I have too. I went to watch the NCAA championship at HOB but some how they lost their liquor license. WTF? I had a beer and got out of there as fast as I could. I rather eat cheerios at home.
Amanda M.
Classificação do local: 3 San Jose, CA
As with most chain restaurants, what you expect from one you can expect from another. Despite the excessive amount of people that were in attendance the last time I went, we still managed to get a great booth, and even better customer service. My cup never truly emptied before it was refilled again, and anytime I needed something, there was always someone available to help. The menu is pretty standard no matter where you go, however I managed to try a new entrée item that I must recommend. The Shrimp Po Boy sandwich was by far the most delicious thing i’ve tasted this side of the Mississippi. Great seafood that wasn’t soggy or overly fried and complimented by just the right amount of southern spice. What’s not to like? Pair this with a side of fries and a delicious ale, and you have yourself quite the palate pleaser. While I don’t frequent BWW often, I will definitely make it a point to stop in and try any of their new menu items when the chance comes! p. s. Did I mention that you may be befuddled by the pure joy of having any and all sports events available to you simultaneously? I didn’t? Well… you may just have to experience it for yourself… because by golly it’s amazing!