Aveda Experience Center At San Tan Village

This place is against gays! They’ve fired the last 3 that have worked there for no reason. Peggy is a back stabber and a liar. She mislead and lied to my son who worked there and fired him for no reason. A Co-​Worker later told him that it was because he was gay and they did the same thing to the previous 3 guys that worked there. He’s now kept at least 30 people from shopping here.

I went into this location yesterday to ask about some of their products and to see if any would work for what I needed. Upon entering I was greeted and offered a small cup of tea. I kindly told the employee «No thank you» since I’m not a big fan of tea to which she responds by rolling her eyes. I then try to ask questions about the different shampoos they off only to be ignored. At first I thought that maybe she just didn’t hear me it wasn’t until I was standing right in front of her that I realized that she was ignoring me. There were two employees working when I went in. One was sitting at the table helping a customer, the other was the one I was trying to get to help me since I saw the other was busy and I didn’t want to take away from another customers experience. After about 10minutes of being ignored I made a comment to my husband that she was being extremely rude to which she gave one of those half hearted sarcastic laughs under her breath. I can’t believe the way that I was treated in the store. I could understand if it was super busy but it wasn’t. It was about 5pm and only one other customer in the store. I didn’t expect to be treated like that just because I didn’t want the tea. As a first time customer who knew little about the product other than I have friends who highly recommended trying them for my hair care needs, I will NEVER be going back to this location and probably won’t visit another Aveda if this is how they are going to treat their customers! You think the employees would be a little more polite. All I wanted to do was make an educated decision on what would be best for me before I spent a small fortune on just shampoo and conditioner!

I loved visiting this Aveda location today. The ladies were welcoming and friendly. Gretel was especially attentive. She listened carefully and helped me pick a suitable treatment for my hair type. She also gave me a complimentary head massage of invati revitalizer. She answered all my questions and concerns unhurriedly and gave me a lot of samples to try from. She told me details about the pricing and the points scheme they had. I ended up getting a complimentary facial! It was a good experience. The only reason I am giving Aveda 4 stars is because all their products are sooo expensive!

As an avid Aveda customer I was excited to hear that an Aveda Experience store has recently opened in the San Tan Mall. My advice for Gilbert residents is to drive the extra miles and go to the Chandler Mall. The staff in this store are extremely rude, they know nothing about the Aveda point system. are not hooked up to the larger Aveda system, don’t know anything about Aveda products, and cannot even run the cash register or make change. Shame on you. Perhaps you all should be trained before opening a store.