Arizona Quality Pool Service & Repair

We switched to these guys a few months ago and its been a bad ride ever since. They rarely leave a note for us with instructions or warnings to not swim for 24 hours when needed. Three weeks ago our water turned a little green and its just gotten worse. They shocked the pool once and then after that have just added more chlorine tablets.
Horrible services and horrible performance. We’re switching maintenance companies as quickly as possible.

One star is more then they deserve.
They didn’t show up to the first appointment. I send them an e mail and they say they will be there the next day. Didn’t show up to the second appointment! Two no call no shows is amazing, any job will fire you after one. I Send another e mail and they casually tell me someone will be there tomorrow (no apology just a excuse about someone getting held up at another job). So repair guys show up around 545pm the next day and are gone by 6 (still hour and a half of day light) without saying a word. They opened the filter to drain and left it there. So of course I send another e mail, which didn’t get a response. I have been left with that for two days so it looks like Im now stuck doing the job myself. A simple task like cleaning a filter or possibly changing the grids, which should take one day, is now into day 9!
A little lesson in customer service for these guys. I’ll keep it really simple, like Walmart or any other minimum wage customer service first week job training simple. Lesson 1 is reliability, when you say you are going to be there to service a filter BE THERE. If something comes up so you can’t be there let the customer know. Lesson 2 empathy, after missing an appointment or making a mistake you should let the customer know that you understand what they are going through and that you wouldn’t want to be treated that way either. Lesson 3 ownership or the buck stops here rule, anyone in the company should be able to say «I can help you out». In fact saying «my guy got held up at another job» is exactly what you shouldn’t do, especially if you’re the owner like in this case.
Instead of going on and on about these people I will look at the bright side. If college doesn’t work out, at least I know I can own a pool service.