Advantage Home Services

They are now doing business as Excel Floor Care. Do not use them and do not buy a living social coupon for them! Dishonest company!

This company is dishonest. They wanted to charge me $ 457 dollars for a $ 54 living social voucher I had. I ended up paying $ 250 for a job because they quoted me the price after they had left a big splotch on my floor. I had no choice but to use them. Very much a bait and switch situation. They are thieves! Living Social should take them off their website!

Like others, I found Advantage Home Services via a Living Social offer ($ 54 for up to 800 square feet of tile and grout cleaning).I did not have high expectations as our tile is old and needs to be replaced. While I didn’t expect to see significant results, what we received was not good nor worth anywhere need the money spent for the offer.
The first thing the tech said (I think he said his name was Matt) was our tile was sealed so anything they do won’t make a big difference. This didn’t sound right to me, however never having had someone come in to clean for us, I wanted to see how it looked afterward. They applied a soapy mixture to the larger areas. He took a pass at part of the kitchen floor and had me look at it. He said it wasn’t a lot of difference, I feel he was honest about it and I agree with him I felt that part was clean. But after that it seemed like quality didn’t care.
He did move a throw rug in front of the patio doors but nothing else was moved to clean… including a baseball… he literally went around a baseball. The corners weren’t touched, no edges were. I had reviewed the company website before purchasing the offer and the 2 FAQs I posted below from their site, was what I was counting on.
Do I need to vacuum before a cleaning?
A mild vacuuming or sweeping is recommended but our technicians can also perform a pre-​vacuum as well. Our equipment is vacuuming the whole time during cleaning.
Do you move furniture?
Yes. We do not charge to move furniture. Our technicians will carefully move your furniture out of the way and then put it back after the cleaning. We will move smaller pieces of furniture but do not move large pieces such as pianos, china cabinets, beds, entertainment centers, etc. We do request that you remove small items off such as plants, lamps, keepsakes, etc
There were 3 small cases of water stacked on the floor, we meant to move them but I was busy with another contractor there. But given the website response, it implies moving small things, but he didn’t touch them. He went around them. Likewise for a handled basket. I saw this and moved them myself and asked if he’d take care of those spots now. He came back in with what looked like a regular cheap mop. I don’t know what or if he did anything with it (floor still looks the same) but when I turned around not only was he gone, but he and the other tech had gotten in their van and left. They didn’t say a word. Additionally, they left the front door open while they were working, when they left I found a black puddle behind the door… they never closed the door to clean the area behind it.
My experience with Living Social, Groupon, KGB Deals, etc. has been small businesses offering these deals to create sustaining business with customers. They will thrive with repeat customers. That will never happen with the quality standard shown by Advantage Home Services. I picked their offer because they are located in my town and advertise a family run small business. It’s a shame they don’t focus on gaining customers but appear more like a «fly by night» operation. Hopefully they take these reviews to heart and fix their ways of business.
Last comment: the other contractor who was there overheard the conversation when he arrived about the tile being sealed, she then told me that the line about our tile being sealed so it won’t be visibly cleaner was «a bunch of crap». She then took one of her cleaners out and cleaned a tile and a side of grout. The difference was 100% difference! She really showed me just how lazy/​sloppy the job had been done. Next time I’m calling her for floors.

Do NOT do business with this company! I purchased their Living Social Deal (under Excel Floor Care) for tile cleaning. I followed directions by setting up an appointment online for last Saturday between 9am-​1pm. I moved all my furniture and waited for them to show up. I waited 6 hours and not once did anyone call or show up!!! I attempted calling them, but their office # goes right to voice mail. I emailed them as well, and have never heard back from them! I’m in the process I contacting Living Social to hopefully get a refund.

NEVER USE THEM! This company also goes by the name of Excel Floor Care. The customer service is non existent. I scheduled them at my house twice and no one ever showed up. Not only did no one arrive for the appointment, but no one ever called to apologize, or even address the problem. I don’t appreciate people wasting my time and ignoring me. They obviously don’t plan on being in business long.

More like «TAKE ADVANTAGE» home services. :(I am a very unhappy customer!
I purchased a Living Social deal for this company, set up an appt on their website, received a confirmation email a couple days later then on the date of service I waited. and waited and waited. THEY NEVER SHOWED UP! I called the number on their website (which goes immediately to a voicemail message) I replied to the confirmation email they sent me, asking when they were going to show up, I also sent them a message on their Facebook business page. No response to ANY of these, all day long. Last effort. i went to their website and scheduled another appointment, which they NEVER SHOWED UP AGAIN!
I don’t understand how a company can just leave the customers without ANY communication! Complete lack of business ethics.
I called Living Social and they apologized profusely and gave me a refund. I am so concerned that Advantage Home Services is taking more and more customers money and not giving them a cleaning service in return.
DO NOT hire this company!!!
IF YOU HAVE YOUR VOUCHER CODE FROM LIVING SOCIAL /​GROUPON:
please call and complain. The woman I spoke with said all refunds are noted and if they have enough refunds/​complaints, Living Social will NOT do business with this company again.

Didn’t check them out and bought the living social deal $ 49.00 for 1000 sq ft of tile cleaning. They came, unloaded all of their equipment and then told me what it would really cost… an extra $ 200.00! The «steam cleaning really just gets it wet» were his words… why didn’t they tell me that in the ad? To really get it clean we needed to upgrade. We had the tile steam cleaned last year so it wasn’t a tile job that hadn’t been cleaned in 10 years.
I said no, and he said we will just reimburse your living social account the $ 49.00 since it really won’t do anything.
So I agreed, they then sprayed the tile with a degreaser and steam cleaned it.
RUN AWAY FROM THESE PEOPLE IT IS A TOTAL SCAM!

DO NOT USE! Purchased and made appointment through online appointment. They were suppose to show up at 9am. They called at 10:30am and said they were finishing up another job and wanted to see if I would reschedule because someone had just randomly contacted them and wanted a cleaning. I indicated I could not reschedule. They showed up and walked around and tried to upsell the acid cleaning. I declined the acid and he said okay and said he was going back to the truck to get the hoses to start and then just got in the truck and LEFT! Terrible company and customer service. Disappointing that Living Social does business with companies like this. I called their customer service line and left a message of course with no response. I called the tech mobile that had called me earlier and of course he doesn’t answer.

READ ALL THE REVIEWS BEFORE DECIDIING TO EVER USE THIS COMPANY.
They are very unprofessional and I would not trust them in my home again… no matter what. They misrepresent themselves and mislead customers.
My goal is to make sure folks realize my mistake so they don’t make one too… don’t use them… you will regret it!!!

DO NOT USE THIS COMPANY!!! I bought a groupon to clean my tiles. Matt came and cleaned a small portion of my kitchen. Then he says theyre going to need to do a «deep clean» and charge me $ 249!!! I said I don’t have that kind of money so he says what about $ 189??? I had no intentions of paying more than my groupon. So he left! I have a white spot in my kitchen now and the rest of my floor was untouched. I am furious!!!

Scheduled my appointment online through their website. The day comes and I call to check where the service man was, apparently nobody could get a hold of him. The owner offered no explanation other than he was in Scottsdale and wasn’t returning phone calls. 5 hours wasted waiting for them to show up. Then they want to reschedule for the next day… why would anyone want to do that? Phone conversations with this company was like having dental work done, actually I like my dentist so I won’t insult her like that. Owner was a jerk and said get a refund through Groupon. Customer service is lost on them, no apology for no show and made it seem like he was going me a favor. If you can’t run a business correctly, don’t offer a deal on Groupon and make appointments for unsuspecting consumers. I’m sure none of their business are repeat customers, just unsuspecting people who buy Groupons or Living Social deals. Stay away!

Awful! Got sucked into purchasing tile and grout cleaner along with carpet cleaning for 349.00. All the carpet stains were still there, tile was left dirty in many areas. Carpet was soaked. Supposedly there is a 100% guarantee. When I realized how bad it was I called them to come back and but they didnt return any of my calls, about 7. I was able to get a refund of 49.00 from groupon! Never again!

Ditto on what Kenzie says below. Declined the acid and they sped through our home and got the floor wet. Didn’t even try to scrub any of the grout clean. Plus, the two guys were shady looking and didn’t clean up afterward. Hose was left all unraveled in our yard. Waste of money and time. Look elsewhere. Disappointing too that Living Social does business with companies like this and then won’t offer any kind of reimbursement. Buyer beware I guess.

I had purchased a Living Social deal to have our tile and grout cleaned. I did not expect our tile to clean up perfectly, but the 2 service men who came to my home indicated that our grout could not be sufficiently cleaned without using acid and that the acid cleaning would be $ 299. We were not in a position to pay another $ 300 so we had to decline. I mentioned perhaps in the next 2 months we could budget it in and to go ahead and see what could be accomplished with the LS deal. They spent a total of 40 minutes in our house getting the tile wet. Even with this very minimal effort and speedy job some areas improved. I can only imagine had they actually taken pride in their work and spent an hour to 1.5 hours how much better the tile would have looked. After they left there was a good amount of water everywhere, minimally cleaned tile, and multiple dust bunnies they must have found were placed on our stove top and on an actual pan on the stove. We had worked to prepare the area and moved every mat, piece of furniture, and vacuumed prior to their arrival. I can see how a few dust bunnies would be irritating, but why not place them on the counter or better yet the trash?
To their credit they were kind when we spoke in person and they did show during the time frame they had indicated. Just disappointing customer service and a lack of integrity. We will not work with them again.

I still haven’t received a copy of my receipt even after submitting the information requested by Matt 3 times. He indicated that he has requested it 3 times but I have the documentation showing that I have sent it 3 times. Not great customer service, particuarly on what seems to be an easy request.

Run Run Run!!! They do an awful job. Lie about how they clean it. They dont return calls, nor do they show up to fix the job. 3 different times they had me take off work and wait on them and no showed. charged me a total of $ 305.00! for a job that I have to have another company in to complete. Dont sign their contract until you are 100% sure the job is complete. the guy told me the tile looked that way because it was still wet. It was awful. the carpet was not cleaned at all!!! This company has poor customer service and they do a awful job. Thieves and liars! Please, I beg everyone not to use them. I moved all furiture and had it all ready for them to clean the tile and carpet. I would call from my phone and they wouldnt answer or return the call, so I called from a different phone and of course answered and made promises that they didnt follow through with. Watch out!

These guys have ZERO customer service — they will rip U OFF and don’t care…
BUYER BEWARE — -U R informed… DO NOT let them clean your carpet.

They are very unprofessional. I didn’t get a chance to even get my carpet done through them due to the rude lady who handles their scheduling named Stephanie. I bought my deal through living social and she couldn’t schedule me for the time that I needed. The earliest they had an opening was in 2 weeks after I requested. I told them that’s not gonna work and I will just call Living Social and get my refund.
Funny thing, how she marked my voucher as redeemed as if they did some sorta service that same day. I contacted Living Social, and they said to try to take it up with Advantage Home Services for them to unreedem my voucher fist. I spoke with Stephanie again for her to fix the issue and unreedeem my voucher from living social (which i know she did on purpose after the first time I called) she flipped out and used foul language saying she doesnt have to take *%it from me, yelling at me like I’m some random person she can just talk to any kind of way. Unprofessional people, no class or integrity. I am so done with this company without even starting. I will also be contacting BBB just like Jaimie F in this post with is groupon deal. The nerve of Advantage Home Services, and their website says they treat people like family because they are a family owned business. NO thanks. I wish not to ever be apart of a family that treats people this way.

The Advantage company guys came in before the scheduled time when the house cleaning guys were doing their job. They did their job on top of them without bothering to let them finish and were in fact rude to them. They left the floor all wet and completely in unacceptable condition … for instance, they didn’t vacuum before starting to clean the tiles. I had to ask the cleaning guys to clean up after them and I actually saw so much of debris coming out AFTER Advantage company guys cleaned the floor.
They calculated the extra flooring area and extra room carpet area to be worth $ 60 more atop the Groupon price. Completely dissatisfied and deceived.

Apparently the owners name is matt. He came to my home, basically got my carpet wet, walked over my tile and left. even after confronting matt he just nodded his head. I luckly purchased a groupon and groupon refunded my money fully due to all of the issues. I will post the pictures on how he left my house. This guy truley disgust me with his level of integraty and knowing how to keep and make clients… I’m turning this over to bbb. Hopefully this jerk goes out of buisness. I am truley sickened!