Invitation Homes

We were told, our credit score doesn’t matter, we will be worked with. My husband had identity theft so his score was kind of low. Had 600 $ in collection via credit karma and we were told Experian is reporting over 2k in collections. We tried to dispute. DUE TO IDENTITY THEFT, we cannot get to the online dispute section. We were told to send a letter. SEND A LETTER. Okay.
There goes 50 $ down the drain because this house is not going to be here for 12 – 18 weeks.
They lied even before we filled out an app… if you do not have perfect credit, do not waste your money.
Based on the other reviews. I am actually relieved we got denied.

Alright, so our lease is up!
There are a few things that I wanted to update you all on since my last review.
1. We had a few blunders during our lease, the biggest concern being the AC unit was faulty for the entire summer and we didn’t realize it until the end of the season. This impacted our bill. I tried to reason with IH to receive a credit by submitting our APS billing data for review and analysis. The first time they came back with no real reason simply stating «That’s normal for this time of year». I asked for another more in-​depth review, which they did do but maintained their original decision. I suppose I’ll chock it up to the inefficiency of the house, built in the late 70’s and all original windows, and most thresholds were poorly sealed. This happened on a weekend (of course!) and IH handled it as fast as possible. The contractor they sent was able to provide a portable AC unit to help cool down.
2. Our water heater gave out in October! Made a huge mess in the garage and damaged some of my stored items. IH handled it promptly and had it replaced by the end of the night! (The unit gave out at 5pm, and their people were there until 11 fixing it!)
3. I requested to be present on the final move out inspection. There must have been a miscommunication because they did it without me. BUT, Lisa was a wonderful resource and was very helpful in sending me itemized bills for the small amount of charges we received, and I don’t disagree with those. She answered all of my questions quickly and took the time to explain how their move out process works, which I really appreciated. Thanks, Lisa!
4. My portfolio manager, Brian, is not easy to get a hold of. Kinda bummed about that but he was more or less helpful with the issues we had.
Overall our experience with IH was much better than I had anticipated and I would rent from them again. In the end we received 86% of our deposit back.

This company uses misleading sales practices.
They do not disclose a $ 300 administration fee or a monthly 2.5% Administration fee upfront. You are only notified when you receive your lease via email days later. We set up all utilities and made notifications to current landlord only to have to cancel a week out.
02/​03/​2016.
We were promised a refund of our bavkground check money by the owner the day I posted the original posting about our experience dealing with this company.
As of today we have yet to receive the promised $ 100 background check money we were charged.

I did not end up leasing a home through Invitation Homes, but I wanted to write this review because my agent was especially helpful and professional in my dealings with him. I had been requesting information for many homes in the East Valley with no success even getting a response. However, when I sent a request on one particular listing, I was contacted quickly by Rhys Williams, a realtor with Invitation Homes. Not only did Rhys reach out to me within 15 mins of my sending the request, but he did so outside normal business hours, which impressed me. He patiently answered all my questions (I have never rented from a management company and know nothing about the process) and explained how the company works in detail. When we met at the home, Rhys arrived early, carried himself professionally, and seemed genuinely interested in helping me find a rental property with his company. The 2 homes he showed me were clean and in great condition. Even though I ended up working something out with my landlord and staying in my current living situation, I would highly recommend this company and want to thank Rhys for all his help.

Since the last review, mine and my husband’s cars have both been broken into, I have had people attempt to enter my home uninvited, and the scorpion problem rages on. It is January and I am still finding scorpions in my home, which means that they probably are living in the walls. Great. Yet, somehow Invitation Homes seems to think that this is NOT a cause for alarm, and no reason to relocate us to a different property. Our lease is up in a year, and I will never ever rent from them again.
Another issue is that the foundation of our home is faulty. My husband works with contractors who have come out to check on our floors (all of the tiles are cracking, from the corners of the house all the way across to the other corners. We have not dropped anything heavy on these floors. When we moved in I did note one small crack, but since then the cracks have grown from every which direction).

LISTEN UP!
EVERYONE loves to complain and the internet seems to be the canvas and playground for many, unhappy people… but I try to be different. I honestly try to take time of my day in order to recognize ANYONE who truly gives great customer service to me.
I give a «thumbs up» RAVE review for this residential property management company.
This company has provided me PHENOMENAL service from their leasing agent to the receptionist, the property manager and finally the accounting staff. They are very timely, responsive and respectful while attending to any of your issues or concerns until resolution.
You want a CLEAN, fully renovated RENTAL home? Check out their website
and definitely GO visit a home! You will be amazed and bewildered as to why all the other Landlord’s in town can’t seem to provide good service or a CLEAN rental home.
So KUDOS! Invitation Homes employees! Thank you so much for your attentive care. I might just get used to this type of service…

We have been renting from Invitation Homes for 3 years. Once called Tree house… The change to Invitation Homes is night and day. They have helped us when we had a problem at a property. We kept having issues with the home. Long story short, Invitation Homes went above and beyond our expectations! Customer service from managers to customer service A+++! When issues arise and things need to be fixed, they are on the job within 24 – 48 hours! We would like to say thanks to Wes! He’s a fix it right, fix it fast and impeccable customer service! Thanks Invitation Homes for making life easy and keeping our home a great place to live! Keep it up!

They stink. I tried to write a more comprehensive review but it has been taken down twice due to Invitation Homes complaints. That is how crooked they are. They will do anything to protect their image and they will do nothing to help their customers. It is all about the money with them.

Not being a current tenant I can’t speak to how they are as landlords. As a person who was interested in possibly renting a home from them, I can say that their service before the sale is the worst I’ve ever experienced.
Leasing agents who are too lazy to search listings for potential residents.
Managers who don’t bother to return phone calls.
Leasing agents who laugh when they call to cancel your appointment to view a home because someone else got it before you did. (Rhys)
Excuse after excuse for why rentals that we found on their website are «no longer available» but then are resisted the following day for more $$$.
Shady business practices and lousy customer service.
I’ll be calling the AZ Housing Department @ 602−771−1000. After that the attorney general’s office.

Recently, we were notified that hey would be sending out the 5 day late notices on the 2^nd now, rather than the 4^th or 5^th as before. The late fees begin on the 4^th. that is not changing. Apparently people are now upset about getting the notice earlier. Boo-​effing-​hoo. Pay your rent on time. Problem solved?
And actually, that’s totally legal and normal. Your rent is due on the 1^st you get a grace period to pay, but you are technically late on the 2^nd, and they can serve you your late notice then. I also rent with them, and agree it sucks, because I pay on the 3^rd, but, you’re late on the 2^nd and they can legally serve you a notice. The lease does not state anything about notice delivery dates.
I’ve also been in apartment management for 13 year, so I know what is and isn’t ok– this is normal and ok.

We have had a house with Invitation Homes for over 2 years. We have always paid the rent on time. They are a horrible company to rent from. Recently, they have incorporated a new policy. The lease states that rent must be paid before the 4^th to avoid late fees. Starting October 1^st, 2015, they will be sending out 5 day notices to all tenants that have not paid by the 2^nd and they will be charged a 35.00 fee for the notice. This is obviously a money making scheme to take advantage of those who pay on the 2^nd, 3^rd or 4^th. They are corporate scum. They will raise your rent each year. Their maintenance people are a joke. Don’t use them to rent your house.

Moved to Surprise a few months ago and we love our new home. The property manager was Awesome he was able to get us moved in quickly. We had a few issues with maintenance but everything was fixed the first week. I would recommend them to anyone looking to rent.

Worse agency ever. Our yard was full of nails and piece of glass they came three time to clean it and it was like they never cleaned it. When we moved in the house was disgusting, dead insect everywhere, broken blinds they told us they were going to clean the house they never did it. They always keep half of the deposit! Do not go there!

I’ve been with Invitation Homes for 2 years since they were Tree House Group. I had a couple of incidents but nothing major and the staff was always available and willing to help me out. Just recently, I had an incident with my payment. For some reason my automated payment didn’t go through and I was unaware of it. After a week of the payment being due I got a certified letter from them taking legal action about me not paying rent. Like anyone would, I started stressing out because I just started going month to month which means my rent was/​is $ 150 on top of the rent being increased. After speaking to some staff members I spoke to the supervisor. At first, he called me and I wasn’t able to answer my cell, he left a message and I called him back. I was able to get a hold of him right away! I explained my situation and the misunderstanding to him. He understood that it was a matter of miscommunication on their behalf, and was able to take off all the late payment fees. He was very polite, understanding and helpful. I believe that they need to work on their communication with customers, and ask the customer what is the best form of contact. For some a phone call works better than an email or vice-​versa. Overall, I can see that they are trying to improve in all areas and although this situation caused me some stress for a few days, I am satisfied with their fairness and the result.

I would give 0 stars if I could. Run for your life. We originally rented our home through Treehouse but I believe they were bought out by invitation homes. What a nightmare. No screens on any windows or doors. We asked for screens and they said no. After we moved out they tried to CHARGE US to replace the screen door that was never on the house in the first place. Just really shady nickel and dining stuff like that. Not to mention their management is abysmal. You could call and leave a message in the morning, and they would call you in the afternoon acting like you never called them. Their office location moved like 3 times and I don’t even want to get into their online billing. What a mess. You would think a company as large as Invitation Homes would have their act together.

I figured I should change my review. I left a very negative review a while back over my shower door shattering in my wife’s hand. I contacted Dawn Rambo and she got it fixed and then some!

Definitely NOT impressed. Look for a scathing review following this one from my girlfriend that is the main lease holder.
We have a backyard that is dirt.
A stockade fence that is chipped and falling down.
We have termite damage.
We have water damage, that hasn’t been fixed… only spackle patched
We have a sewage smell emanating from the mudroom that fills the entire house, though intermittently. That has been «fixed» three times.
We pay through the nose for a house where the neighborhood comps are 30% less.
We have an addition where the walls crumble when you put a nail or screw in them. We have a leaky toilet that is costing us alot more money on our water bill each month.
We have neighbors that are hoarders and have been infested with ticks and RATS!
We have the neighbors dogs breaking through the fence and attacking our dogs.
We have FLYS, presumably from the hoarders EVERYWHERE in the back yard.
We have a dirt backyard as I mentioned that is uneven and full of divets and concrete patches that are dangerous to people and our dogs.
Though response to some of the bigger problems have been fairly prompt, they seem most comfortable blaming us as new tenants and simply putting a band aid on things.
Would recommend AGAINST!

Not sure where the locations are that are giving this company negative reviews, but we’re 6 months in now and still happy :) Maintenance is still prompt and responsive when called, they changed our pool service because of the complaints (new service has been GREAT and shows up weekly as scheduled) and we haven’t had any problems paying rent online.

Trouble from the word go!!!
The portfolio manager called us after we moved in to tell us that his dog ate one of our money orders, and that we would need to get him another one. Really??? This is the start of bad news we could tell!
They have had us with three portfolio managers and we have only been there 4 months…
We wanted to find a home with a pool and they had one. The rent was overpriced for the area, I’m assuming due to the pool.
Bugs all over from day one!!! scorpions, brown recluse spiders, beetles and ants real bad…
Wich they claim is our responsibility to take care of pest control. They state that each home is professionally spayed and fumigated prior to our move in. Bologna!!!
The pool service that they have provided is absolute garbage.
The company didn’t show up for three weeks and the pool turned green.
Then they got a new vendor wich is no better they didn’t service pool for two weeks saying he had no access to our pool. When the combo is the same as the last company.
Three weeks ago the pumps and vaccuum stopped working. We have contacted the pool vendor, maintenance, and our portfolio manager. No response at all!!! Other than ya we need to contact the pool company to see what to do.
Ants have burroghed through the grout in tile floor all over the kitchen and dinning room. We have no response on this from IH or maintenance as of yet.
The kitchen drawers fall out of tracks when you open them and everything to the floor. IH has told us they can’t get the parts for them and cannot repair them. It’s a cosmetic issue!
We are so fed up with this company right now and don’t know what to do!!!
Please if considering this company please look at my review and others…
None are good!!!

Don’t do it.
Just don’t do it.
They’ll tell you anything they want to get you in and then leave you high and dry once you sign the lease… my experience in a nutshell:
Our home had a pool with a heater. The heater was broken when we moved in and never fixed (even though it was a major selling point of the home).
The pool’s leveler also broke… their solution… a hose. That we were supposed to monitor and keep tabs on even though in the lease it is THEIR responsibility. Eventually after having to contact the VP, it was fixed.
The fridge door stopped sealing correctly and when we asked to have it fixed, the repair guy just told us it was our fault for putting too much weight on the door. (Really? A galleon of milk, some butter, a few bottle of dressing, and a can of soda or two is too much for a fridge door that is slotted for all this!?) it’ll stay this way until it breaks completely.
The ice maker stopped working in the freezer, at first they blamed on us and said ti’s because we aren’t changing the filter enough (which was changed as per instructed), then after a second repair guy came out they found the line was bad (going into the fridge, nothing to do with the filter). Which they eventually replaced.
Our stove stopped working, it took them 5 days to send someone out to fix a major household appliance. (5 days is about average time to wait for a repair guy).
Their staff at the office DOES NOT RETURN PHONE CALLS OR EMAILS, EVER. Unless that is, they want something from you. These are some of the most unprofessional people I’ve ever worked with. Our portfolio manager must of changed 3 – 4 times in the course of the year.
The A/​C unit in the house was never serviced and the filters were so bad when we moved in they actually were collapsed and being sucked into the vent. Upon requesting a check up to the A/​C unit… nothing was done.
The house and yard itself was generally poorly kept, things that we didn’t notice when we moved in (craters in the yard, a dog tether, dead plants, cigarette butts from a previous tenant EVERYWHERE), so they don’t inspect their homes very well.
Their patch jobs from the last tenant were poor and globby (again not something I noticed when I moved in).
2 months before we moved out they sent us a «special early savers deal!» where they would raise our rent by only $ 100 a month if we renew our lease early!
We put in ceiling fans and when asked if the company wanted to reimburse us (half the price we paid) for them they told us no, we could leave them for free or on second thought they might even decide to charge us to take them down. (Mind you these were high end (Westinghouse ceiling fans that retail for $ 95-​$ 100.)
When we moved out they tried to charge us for things that we never even had (even as noted in the lease) and things that were ok’d by our «portfolio manager.»
(Garage door opener and nail holes in the wall).
So, if you want a frustrating VERY EXPENSIVE, hard to work with landlord… by all means! Sign up for invitation homes today!
Seriously though, I highly recommend NOT renting from these folks.