We had a bad experience with this firm’s local office. They came 4 – 5 hours after we phoned and then bid over $ 1,100 for a simple cleanup from a plumbing drip in our finished basement. The job was to extract water from the carpet and set up fans and a dehumidifier for a couple of days. And that bid number was after we declined their insistence that we needed to rip off the baseboards and drywall. The guy said something about ‘high end’ implying that since we live in a nice house we’re good for it. After dismissing him, we finally called Rainbow International in Tacoma and they did a great job for less than half, without all the over-the-top up-selling. We will never use this firm and do not recommend them to anyone.