Starbucks

The highlight of my trips to this location was the über friendly staff. In the last year, many have left, including the talk of my college campus, the «British Barista». The drinks are hit or miss but I think that also has to do with the turn over as of late. You know, practice makes perfect at all.
Overall, if you get one of the more established Baristas, your drink and the experience will be consistently awesome, if not, see above, it’s bound to get better ;-)

Another great day at Starbucks! I love the staff here. I think everyone does because it’s always packed.

The staff is always really friendly when I go in. They know what I want usually and some even know my name. Only complaint is how busy they are but not their fault.

This Starbucks is the worst Starbucks in Maryland they are always out of everything I went after almost 7 months of not going here and of course they were out of the pepermint and the cashier asks if I wanted sugar free pepermint for my drink uhh nooo !!! And last time I went they were out of the chocolate syrup /​mocha drizzle

I stopped going here due to how slow the staff is. There are a couple of baristas here that are very attentive but they alone do not make enough of a difference.
Last visit they had four baristas with three preparing orders and one barely running the register.
On a typical visit here: one customer processed at a time, the other staff not looking at or in any way recognizing waiting customers. Very rarely will someone open the other register or just ask waiting customers what they are ordering.

The morning staff here is really nice and they make an effort to talk to everyone that comes in especially their regulars. This is a great touch in he morning when they are swamped to show you that they actually care.
I have actually ordered my drink wrong and they were able to fix it for me. Sooo nice! I love coming here in the morning.
I didn’t put full stars since I don’t come in the afternoon I am not sure how they are, it all changes based on staff.

Nice staff. However, this is the slowest Starbucks I have ever been to. Every time I have been there are only 2 staff members, one working the register and one making the drinks. Due to Starbucks popularity you would think they would be better staffed.

Ehhhhhhhh.
That’s really all I can say. Eh.
As we all know, Starbucks is a chain establishment, so there’s really nothing menu-​wise that changes from store to store. The only variables we can examine would be cleanliness, customer service, and ambiance.
After walking in, I noticed a faint bleach smell in the air. Yes, it means they’re cleaning… but for heavens sake, you can’t spray a little air freshener to get rid of the smell? Prop the door open? The weather was absolutely perfect, it’s not like it would’ve hurt anything. Smelling bleach while drinking coffee is disgusting. Something is wrong if the scent of coffee isn’t overpowering the cleaning solution… in a coffeeshop. That’s filled with coffee, and people drinking coffee, and used coffee grinds… and more coffee.
You get what I mean.
So I get to the counter and order my drink, and the cashier is super sweet. Like she should get tipped sweet. Like she almost makes up for the stinky bleach smell sweet.
After ordering, I wait on the side for my drink and it’s made immediately. There was a line, but she managed to get a drink finished and in my hand within 5 minutes.
I ordered the soy hazelnut macchiato, iced, with an extra shot.
It was a little too sweet, even with the extra shot. Maybe the barista put an extra shot of syrup in there without meaning to.
Still tasty. I’m giving 3 stars because the shopping center where it’s located is revamping, so it makes it hard to find. I also hate the smell of bleach. Blegh.

friendly staff
I wanted to get my stars so I ordered a drink and went back in line to get a lemon cake pop. Roberto was super friendly and nice and did not seem to be annoyed :) I also went again the next day and the baristas were super friendly again! they seemed to work well and seemed happy.

Boo starbucks, your customer service sucks. So I ordered a pumpkin spice latte. And when I got into my car and sped off it was cold. I was running late for work. Mind you, if you get on 270 S… you know there is going to be traffic. Sooooo, I am about to take a sip from my latte and it was lukewarm! Yuck! So I saved it for the next day.
So I return the next day and told them what happen. Well, I thought they would apologize for what happen and replace my drink in a jiffy…
Instead they gave me grief. Lecturing me that I should have came back that same day so they can fix it.“And ususally coffee is suppose to be return that day” some female barista kinda big… said this.
. So I was not in a good mood. So being the smarty pants that I am. I said, show me your return policy where it says that I need to do such? I am not going to exit off 270 in the mist of rush hour because some stupid barista cant make a decent hot cup of java. So I said, I just want a hot pumpkin spice or a refund. How hard is that? Are you Jerry Baldwin?(Founder) So then the barista. Some girl kinda big. Was like is this hot enough for you? The cup was so damn hot that i need three of those cup holder thingys and i said something that rhymes with witch under my breath and left. Bottom line, is that I work hard for my money and whether or not I paid $ 1 or $ 4 for my java I expect quality. If there is a problem you fix it and not give me grief. I would expect this treatment from fast food places. Usually, I get cold drinks from Starbucks, I will give them another chance.