Pizza Hut

I am not sure what’s worse here the quality of the food or the customer service. The workers literally do not give a rats arse about you. The place smells dirty and the pizza is always warm not hot but just warm. They do not listen and screw up your order but it never seems to be their fault. Why oh why did I have to get stuck with these people as my neighborhood pizza joint. I know better now I just order from other places and make the trip to pick it up. They ain’t getting anymore of my coins!

Disappointed when I ordered online 4:28, say will be in hour which is 5:28, then got call say driver will be there soon. When I got them. It wasn’t even hot had to warm it up too hungry to complain just wouldn’t order again online…

Best Pizza Hut that i have ordered from. Thin crust, BBQ sauce, ham, bacon and pineapple. BBQ drizzle also. Great taste, perfect cook and construction of said pizza. Always comes piping hot by a nice driver. Bread or cheese sticks are always hot as is the marinara sauce.
Wings are pretty legit also. Watch out for the burning hot buffalo. Its a true heat that lasts. Burns ya twice if you know what i mean. The sweet chili wings are pretty good also. The breaded arent the best but the traditional are amazing. I highly recommend them.
Between Dominos, Papa Johns, Pizza Hut style pizza chains I always seem to head to Pizza Hut. 20% coupons are nice also. Make sure to sign up for the email newsletter for the coupons.

I spent $ 60+ on wings and pizza. The pizza was perfect but the wings were incorrect. I called the location the phone ringed for well over a minute, then a person promised to send the correct wings out. After 2 hours I realized that wasn’t happening so I called back and no answer this time. Worst experience I have ever had.

Terrible! Ordered online then went to pick it up. We waited more than the quote time and the pizza wasn’t even ready?! Had an encounter with a so-​called manager named Anna or Aida, who was VERY rude. She said they would remake it… Yeah right.
So they forgot the pineapple and we had to wait… with a 10 month old it defeated the purpose of ordering ahead. They weren’t busy AT ALL.
The pizza was fixed? NOPE! They sprinkled pineapples on top of the cheese and when you picked up a slice they all fell right off. The pizza was cold and the pineapples were warm?!?
We just moved to the area and have been trying out new spots-​this night we craved Pizza Hut but this night was a disaster! ?! The manager made it worse, making excuses and still charged us for a pizza we could’ve picked up at a grocery store!
Get it together.
I’d try it again, maybe, once they actually stop cutting corners and care about their quality and reputation.

They are dirty and brake the health laws and will get you sick. Horrible customer service and i will never buy pizza from them. I ordered two pizzas for the first time and when i picked the pizzas up they got one wrong. The female supervisor said it was my fault eventhough my receipt showed they made the mistake. She didn’t offer to make me a new one. Instead she went to the back and whe i looked she was picking the wrong ingredients by hand with dirty hands and no gloves. She had just handdled money and i asked her to give me a new pizza but didn’t want to. I asked to speak with manager and she denied me the opportunity to let him know she was breaking the law. They are dirty and brake the health laws and will get you sick. Horrible customer service and i will never buy pizza from them.

Terrible food. Ordered online, went to pick it up and even though it was 15 minutes AFTER they said my food would be ready I STILL had to wait for my wings. The pizza was SOAKED in grease, to the point that the bottom crust was disintegrating. The wings also had a pool of grease under them. Ate a little less than half of the pizza and 4 of my wings (which tasted awful) and threw everything back up 30 minutes later. Over 12 hours later, and i still feel nauseous. Never, ever, EVER, going back. Seriously, do yourself a favor and go literally anywhere else.

Good food forgetful service. Was a delivery and they completely forgot our marinara sauce but in their defense promptly came right back by to drop it off to eat before the pizza got cold. Never dealt with a rude employee from here.

Well what can I say worst experience at a Pizza Hut ever!!! Slow, rude and disrespectful… And that’s the manager I was dealing with. If you are going to quote 30min the pizza should be ready within 45min. Think I’ll go somewhere else next time :(

I just got off the phone with the most professional Pizza Hut employee «ever». Kudos to you my friend.

How do u order a pizza at 6:24, they say it’s going to be ready at 6:52, you arrive at 6:57 and the pizza is COLD! Really, don’t play me as a fool. When u cook that the pizza?
So the manager to night was awful and baste. She argue with me about a cold pizza and when I told her either redo it or give me my money back she continued to argue with me. We come her a lot but this was the worst service ever. The lady behind me the manager didn’t even help her after talking to me and walked away from the lady and me. So the manager on duty a lady redid my pizza which was still not hot and once I got it home it wasn’t even done and not hot. What are u doing? I sent my husband back up there because I can see me going to jail for her. She is rude and nasty and she doesn’t need to work there anymore. I believe me and this Pizza Hut on crystal rock are over. I will NOT be ordering anymore from u. Get it together and have some good customer service. I WANT MY MONEY BACK. Two pizza and nothing good.

Today we had our soccer team in Pizza Hut, in Germantown about 45 people. The best pizza and service. Thank you guys our team love it. Thx

Good Pizza! Bad service! If you can order from a different location or pick up also Volcelli, Domino’s and Papa John’s are all better options.
My encounter went as follows: I ordered from this location, when it was delivered the driver did not have changed so I had to give him more of a tip then I originally intended and finally got the pizza in to eat and they were wrong.
I called back the person who answered the phone argued with me for about 20 minutes about my order. I finally spoke to the manager he offered no apology just kept asking if I ate the pizza because he can replace it but needs the old one back.
I was completely offended «No, I didn’t eat the pizza it’s not what I ordered and not what I want this isn’t a scam, my order was wrong correct it»
Then it took another 45 minutes for my replacement pizza to be delivered.
Needless to say I will be ordering from Papa John’s from now on!

It went down hill. I’m sorry Pizza Hut but its true. I ordered wings from here. Small portions. Wasnt cooked all the way I can see pink and red inside. Me and my friend ordered boxes of wings. He told me his stomach started hurting and texted me said hes not eating there no more. I told him why he said my stomach got fuked up. I said omg to him and that my wings wasnt cooked and that ima cook it the next day when I wake up. UGH customers dont deserve this at
addition pizza is nasty as we’ll

I will never Order wings from here I never heard in my life you had to say well done only for steak and not for chicken. They were red inside, I wanted to throw up my friend ate them and I was like oh my goodness they look not done so I called and they say oh you have to say well done never again!!!

Yes, it is Pizza Hut so you do somewhat know what to expect. Ordered the $ 10 box or whatever the new promotion is being called. First comment made was ‘Well that doesn’t look like the commercial’ and it didn’t. The $ 10 box ended up costing about $ 18.50 including a $ 2 tip… Food tasted fine one major complaint was that we did not order any black olives on the pizza but apparently pizza hut decided we meant to. At that point you aren’t going to call and wait for it to be fixed so we picked/​dealt. Think next time we will be giving Papa Johns a try.

I guess this should be a zero star review.
Honestly, I ordered from this pizza hut about 3 times a month before my recent encounter. All of the other times were touch and go, they messed up one order and twice they took over an hour to deliver but I continued to order from there because I love me some pizza hut.
Anyway, I called to see if they’d make me the stuffed pizza rollers without pepperoni. I had done a take-​out order a couple of weeks earlier where they did it, so I asked if they’d do it again. This time though the girl said no and so I asked her if she could ask someone else because they had done it before. She came back and told me she had asked her manager and wanted to know if I was my RELIGION that prevented me from eating pepperoni. I told her no and that it was preference and she said they couldn’t make it then. I asked if she was serious and if I could talk to a manager. I was really surprised when the manager got on and asked me again if it was against my religion! I told her it wasn’t but asked if I told her it was, would they make them and she said yes. So I said yeah, I guess pepperoni is the devil.
Fast forward 40 minutes later and the delivery guy (who seriously couldn’t have been nicer.) shows up. I asked him if he’d wait while I checked the rollers and he did, I checked and sure enough there was pepperoni in them! I called the Pizza Hut back and they asked if I just wanted a credit or if I wanted them remade. I opted to have them remade being as I never plan on going back there.

This will be an easy one:
The pizza is good! (I mean it’s Pizza Hut, duh)
The service is bad! (Well, it’s Pizza Hut, duh)
In conclusion, either do take-​out or delivery and you’ll be satisfied.

I get my wings from here on Wednesday when they are .50 cent a piece. I dont recommend ordering over the phone because they cold quickly and lose their crispiness. There pizza’s are okay but nothing to run home and tell mom about. Wings are delish! I like the super hot wings even though it doesnt blow steam out my ears. Service is great. If your waiting for a while usually the nice female manager will offer me a drink while I wait.

The end of the story is I got out the door with my wings and they were OK, but I have never seen such haphazard operations in a big chain of restaurants or stores as I saw at our local Pizza Hut /​Wing Street. To be fair, this area has had a tremendous amount of snow in the last week, so they were really busy with a 35 minute carry-​out wait time (thank goodness I called in first) for an order of wings.
When I arrived, I walked to the register with cash in hand. None of the staff even looked in my direction. There were a few people waiting for food and just after I walked in, another customer walked in and got behind me, so we were now technically a «line» waiting for service.
Nothing.
Finally, a young woman who was putting orders together on the line acknowledged me with a smile and «we’ll be right with you» kind of look. Again, they were slammed, but this was more than two minutes at the counter prior to this person finally looking up.
The «manager» finally showed up and asked my phone number (that’s how they file phone orders). A server interrupted her and asked for change for a $ 20 bill which she didn’t have in the register… oh boy. So, when that exchange finally ended, the «manager» asked my number again and told me it would be another 8 minutes before my food was ready. This seemed to be a stopping point for her. I had to ask if I could pay and wait. The «manager» dropped a bunch of one dollar bills on the floor, left the cash drawer wide open, and knelt down to pick up the money.
Anyway, the young woman who first smiled to let me know I would be helped soon appeared with my food almost immediately. Who knows where the 8 minutes statement came from. Maybe it’s something they train «managers» on at Pizza Hut /​Wing Stop? You know, along with leaving customers at the counter without a greeting, dropping cash and leaving the register open and unattended?
If you order here, ask for delivery. That’s obviously what they want and that’s all they’re really ready for!